[Resolved] Zee Tv — payment done subscription not received

saikat0807

from Kolkata, West Bengal

Address:

11, Satish Chakraborty Lane, Howrah, West Bengal, 711201

I have paid Rs. 590 as subscription. which was acknowledged by the zee5 team via mail. but in my app it is showing no subscription and i am not able to view anything. I contacted their customer care and they provided me ticket no 332096. I provided my bank transaction details, their mail communication regarding the payment and the screenshot of payment done thru google play as they asked but no resolution yet no reply for my repeated query. I request they refund my money.

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Apr 11, 2019

Complaint marked as Resolved

the company has not resolved the issues. instead it is creating confusion by generating ticket no after another whenever i send mail with the active ticket no. The mail id from which they communicate is [email protected] and the latest ticket no is 341141. till date they have raised 5 complaint tickets, but no solution provided

Zee TV customer support has been notified about the posted complaint.