Zee Tv — unable to access zee5 premium after payment

Address:	Indore, Madhya Pradesh, 453771
Website:	Zee5

I availed zee 5 premium subscription on 11.08.2018. I paid an amount of rs. 499 as a subscription fee for one year. The said amount was paid through paytm:

Thinking that there is an issue wth paytm i called paytm and as per them the money is being transferred to zee5 but i am still unable to access zee5. The zee 5 order reference bearing no is as below:

You just made a successful payment of rs. 499.00 at zee5

For future reference, your order id is [protected]@683c99e0c13c4c3283815ec129e1531e.

Thanks,

Paytm team

After a while i even complained about this in the "contact us" description by email to "support.[protected]@zee5.com". No response is received till date. There is no phone number nor any chat support. Please help me with this.