Zee5 — Complaint about Zee5 premium subscription

Website:

www.zee5.com

Hello,
I had claimed the offer through Airtel Thanks application for Zee5 premium subscription and it got successfully activated over there in airtel thanks app. But I didn’t receive any confirmation for that on my Airtel mobile/registered email ID. When i tried to login with the registered credentials into Zee5 app, the premium subscription was not working.
I had tried to contact Zee5 help and support team several times but got no help from there. As a platinum postpaid customer of Airtel I am eligible to get the free offer of Zee5 premium subscription. I had contacted Airtel support team for this issue and they suggested me that Zee5 premium subscription is activated from Airtel end, but there is some issue at Zee5 applications end, they told me to contact Zee5 support team and given me customer id for the activation. And this customer id, I have sent it to Zee5 support team over email multiple times.

I had sent around 25-30 emails to their help and support team for resolving my Zee5 premium subscription issue in last 10-12 days, but i think they are just ignoring my emails, although they asked for activated customer ID for my account activation of Zee5 through Airtel, and I gave them everything even With the screenshots they asked for but still they haven’t resolved my issue. Whatever the way was possible to contact Zee5 support team, i tried every way. There were plenty numbers of tickets I am having in reference to my issue that I raised to the Zee5 support team but eventually nothing got work out.

I humbly request the concerned team to kindly escalate this issue and try to resolve my issue ASAP regarding the same.