Zee5 — I have one year subscription plan but it's not working

Website:

www.zee5.com

I have already subscribed for one year but it's not working primium at my mobile when i want watch anything again want subscription i have others subscription also like Amazon prime and Netflix but they're good never having problems like that please find the attachment of my problem they're are no one buddy to fixes the problems here i had complained so many time but never get possitive results even they're stop replies..