Zee5 — premium account pack for a year

I have made payment for premium pack of a year. Registered no.[protected]. Emailid : [protected]@gmail.com.
The subscription is not reflecting and they're not refunding the payment as well.
I dropped a mail regarding my issue
They asked me several details again and again, i replied with details.
As they were unable to activate, i asked for a refund of my payment, now they're not at all replying.