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Website:zee5.com

Complaint no . [## 1230863 ##] Re: Re:[## 1227313 ##]

Complaint raised that my account is compromised and I am unable to login

Zee5 team mentioned that we have shared the details to another zee5 team and will come back once update from the other team is available.

I have shared my bank statement from which i paid for annual subscription, My userid and mobile no.

I was able to login in the first 10 days upon payment of annual subscription INR 699 and then suddenly my account status is guest and i cant login any further with my user details.

I have no actionable updates until now, its over a month now from the date of complaint
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Oct 14, 2020
Updated by Ramesh Parthasarathy
copying latest communication with Zee5

Ramesh Parthasarathy
Wed 14/10/2020 11:54
Please note subscription was paid on Email : rameshbabu.[protected]@hotmail.com and mobile :[protected].
I do not know about Email ID 'jaya***[protected]@gmail.com'. ( Who this unknown) ?

Did I authorize you Zee5 team to manipulate email Id or is this an situation where my account details is comprised on your side.

Zee5 team you have not done your home work properly and you have no idea of what you are talking about even after 1 month.

I want this issue to be sorted today, A phone call is also fine with me.

I am going to take this very seriously

-RAMESH

From: ZEE5 Support <support.[protected]@zee5.com>
Sent: 14 October 2020 11:35
To: Ramesh Parthasarathy <rameshbabu.[protected]@hotmail.com>
Subject: Re:[## 1230863 ##] Re: Re:[## 1227313 ##] Zee5 New issue from Contact Us form: [protected]

Hi,

Thanks for your response.

The subscription is active on the Email ID 'jaya***[protected]@gmail.com'. You had purchased the subscription on this account. Please login using this Email ID and let us know if this works for you.

Looking forward to hearing from you.

Regards,
Daniel Fernandes
ZEE5
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