Zefo — defective washing machine delivered and no proper response from customer service

Address:

Hyderabad, Andhra Pradesh, 500018

I have got the washing machine on 19th dec 2019 morning. The machine's drum is tilted towards one end, seems it is misaligned.
I have been raising to customer service since that day but the only response i receive is "the status is not yet updated, please reach out to customer care tomorrow".
I have raised a complaint via email and have been calling from 4 days but there is no proper update from the customer service.