Zefo — Golt delivery of the product with missing parts and not delivering the missing parts

Address:Gurgaon, Haryana, 110092
Website:www.gozefo.com

I have purchased a king size bed from zefo.com, which provides furniture and some household appliances online. I booked one king size bed from this online store, i received the delivery after a week (almost) of the booking. On delivery of the bed i received only the frames and the boxes of the bed. The ply was missing. The delivery person told that company has given these parts only.
I gave complaint for this, and since then i have been getting the reply that we will deliver the ply today or tomorrow.
My order id was 48971booked on 9th February 2017.
and product had been delivered on 16th February 2017 incomplete.
I requested to cancel my order if they can't deliver the product but the reply was that sorry we can't cancel the order.
What will i do now neither they are completing my order nor they are taking back the product and refunding the money.
Kindly help
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zefo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    5%
    Complaints
    150
    Pending
    0
    Resolved
    8
    Zefo Phone
    +91 80 6813 6500
    Zefo Address
    191 A, Shed 3, Bommasandra, Bengaluru, Karnataka, India - 560099
    View all Zefo contact information