| Address: | Mumbai City, Maharashtra, 400070 | | Website: | wwwmgozefomcom |
I have purchased 43" TCL Smart Tv from gozefo (ord ID 191767), was facing some display related issue so I initiated replacement as I have purchased 1 year extended warranty and I booked another TV from them as a replacement, before bringing new TV 1 technitian came to check and said it is our fault u book new TV will replace this, zefo people (Ismail) came with new TV (ord ID 236558) they did installation, packed old 1 and took it to their vehicle. I received confirmation as well that replacement and New TV installation done but after 10 minutes they came back and argued that we cant take your old TV as panel is damage (which is already checked by their technitian and delivery boys), They were not ready to accept, I called up their customer care several time but no respond, ultimately they took the new TV and returened faulty product. I have no idea why they charging in the name of extended warranty if they won't provide any. Please help.
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