Zefo — Status says delivered but did not receive

Ordered sofa on 17th oct 2020 order ID 327744. Supposed be received by 31st Oct 2020. Got call around 24th Oct that they are dispatching sofa from Bangalore and I will receive within 10 working days. On 30th Oct received message from their delivery partner that delivery has been scheduled. Received message on 31st Oct that sofa will be delivered today by 7 pm. Status changed to Delivered in the evening but I did not receive it. They provided customer care number which does not exist when dial and delivery person name Shoaib and his number. He is declining my all calls and even after reading whatsApp messages he is not responding. Dropped an email to zefo regarding same but their response time 2 business days.
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    +91 80 6813 6500
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    191 A, Shed 3, Bommasandra, Bengaluru, Karnataka, India - 560099
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