Zefo — wardrobe

It's a trail mail may be on the issue of order number 122717 which might have run internally and stopped. As I had re raised and brought the issue of mishandling on 7th of Jan to your notice as your Carpenter confessed over the phone that he only had broken the wardrobe and further wrote to your team on 10th on which got a reply last on 13th of Jan from Pagan that your team is working on it.

1 thing is very clear from this that guys you have a system to record and note the customer interactions and I am sure you have the record of your carpenter's confession. If not I have it.

Secondly it does not take a time span like more than 2 weeks to decide whether the customer here is at fault or the inferior quality which has given up to support the carpenter's umteenth efforts.

Thirdly if a customer begins to trust a brand and procures an item from newly budding team.. trust that the items would be useful as in we purchase it for usage. We do not expect definitely that support of a lifetime from these furniture...but "extended warranty", "replacements"are your company's USP anyone believes.
To grow you need lot of goodwill Team, or a lot of strength in the product you are marketing. C'mon you can't say you don't have either of them.
Or admit it in replying back that you are trying to fool the Customer, again as real help was not extended. I may be a customer who had purchased just 1 item from your website..but do believe each end users feedback matters. At least in other industries it matters.

Guys ADMIT you are not able to service or fulfill your sale terms made to customer and trying to drag a case by not being useful and harassing to that extent that the calls are being disconnected on this particular case and even not returned. Hope you are employing literate legitimate people and this business is neat.
Really doubt your intentions.

Need a timeline till when I will get a hearing or decision with explanation from your end.

My sofa legs are broken twice in 4 months plzz do get a permanent solution or exchange it with wheels.
Because of continuous moment it has been broken plzz do as soon as possible

I purchased google pixel paying 30000 and now the phone isnt working well, hardly been two months, the phone hangs frequently, gives slow response and sometimes after restart takes hours to be on.