Bought a wardrobe from zefo ORDER NO 122717 and within a month viewed few irregularities due to POOR QUALITY PARTICLE BOARD even PAPER used at few places. No wonder it had started giving us gaps, quirky drawers, irregular channels, pasting paper coming off, backside of the wardrobe was even falling off. Requested warranty service after lot of delay the carpenter finally was sent. He tried his best to fix the furniture but due to being of poor quality he could not fix it and it even broke by his trying to fix the drawer. Carpenter name is Abhijeet Kumar. He immediately called zefo and sent pics that the item cant be fixed now as its broken.
Zefo extended their warranty and said they will provide a replacement and a similar item. After a day come customer support guy called and told me it's not possible to be replaced as its been broken by "US". Wherei their Carpenter himself admitted that it was broken by him while he was trying to fix the drawers. THE COMPANY IS TRYING TO DECEIVE US BY SAYING WE BROKE IT AS THERE IS A CHANGE IN ADDRESS.
1stly you mislead people by wrong images, apart from the defects mentioned there are lot more defects available.
Secondly when you should replace a poor quality item you are trying to put the blame on customer and hush off your responsibility.
I have the comments of the CARPENTER ABHIJEET recorded as he himself admitted and interacted with the zefo executive KIRAN on 7th of Jan, 2017.
No wonder they have reached so many consumer complaints already. Was this information helpful? | 
1 thing is very clear from this that guys you have a system to record and note the customer interactions and I am sure you have the record of your carpenter's confession. If not I have it.
Secondly it does not take a time span like more than 2 weeks to decide whether the customer here is at fault or the inferior quality which has given up to support the carpenter's umteenth efforts.
Thirdly if a customer begins to trust a brand and procures an item from newly budding team.. trust that the items would be useful as in we purchase it for usage. We do not expect definitely that support of a lifetime from these furniture...but "extended warranty", "replacements"are your company's USP anyone believes.
To grow you need lot of goodwill Team, or a lot of strength in the product you are marketing. C'mon you can't say you don't have either of them.
Or admit it in replying back that you are trying to fool the Customer, again as real help was not extended. I may be a customer who had purchased just 1 item from your website..but do believe each end users feedback matters. At least in other industries it matters.
Guys ADMIT you are not able to service or fulfill your sale terms made to customer and trying to drag a case by not being useful and harassing to that extent that the calls are being disconnected on this particular case and even not returned. Hope you are employing literate legitimate people and this business is neat.
Really doubt your intentions.
Need a timeline till when I will get a hearing or decision with explanation from your end.