Zefo — worst service and pathetic customer service

Address:

Sarjapura Hobli, Anekel taluk, 560099

Hi,

I have been asking for service since 11 Aug, where I produced the warranty letter(issued for 1 year) which is valid till 4 Sep, 2019.Initially they didn't accept it stating warranty is till 6 months.[Means they were not accepting the warranty issued by their own company].Adding to that they dont have common sense to go through mail trail before replying, they were still saying warranty has expired.Also they were asking for photo of defects not specifying the same in mail, I got to know that after talking to customer service.Do the customer needs to interpret what they have not mentioned??????.Later some day later I got a call from their technician who said the pickup would be done on Tuesday, 27/08/2019 and same was confirmed by customer service in the mail that I will get a call by end of same day.Then I talked to technician and he said I'll be getting a call within 15 mins and also he was saying it's not his job.But still I believed him as I was fedup of customer service false commitments. I was waiting...parking very important work, but as usual no response. .Finally I send out a message to Mr.Arjit Gupta(Founder) stating the issues as I was left with no other options.Even I apologized using this FORUM since there was no positive response otherwise.But that didnt get any positive either. Today 28/08/2019 I had a talk with customer service which infact cemented my beliefs that I was trying in vain. The customer executive had no idea on updates(either updates didn't happen from other teams or she didn't went through the updates). My query do they follow old file systems where user has to do manual updates????
1.Do they have coordination issues where customer knows more than them?
2.Customer has warranty issued by the team and they are not aware of that?
3.Will they sort out why warranty was issued for 1 year then they come to customer. This is the serious concern ...
Now I expect the least from them, but if anyways someone can give me the address of Arjit Gupta and if it's feasible for me, I'll try to ship this product to him expecting he might get a service!!!
As of now they are just eating my time.Because of them I couldn't attend a very important work. This is a ### service . They are fooling customers...17 days and still going on...
I regret buying from GoZefo.Most pathetic service ever heard of ...