Zefo — Zefo: Order placed with full payment more than a week ago and still no delivery scheduled

I placed an order worth 12k on November 27 with full payment. The delivery date was supposed to be December 3. In the app, it still says delivery unscheduled.

I mailed them. No response.
I called them. It's an automated response asking me to mail them.
I WhatsApped them. They have seen the message and still hasn't responded.
I went to two of their offices. They are closed permanently.

I don't know anything aboyt the status of my order.