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Zerodha
Zerodha Commodities Pvt. Ltd.
Customer satisfaction rating: 46%
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405
COMPLAINTS

Zerodha Customer Care

Zerodha Commodities Pvt. Ltd.

Website:
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Address
#153/154, 4th Cross, Dollars Colony, J.P Nagar 4th Phase
Bangalore South
India - 560078
Landmarks:Opp. Clarence Public School

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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241
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168

Mobile:
Mobile:
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225
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117

Additional info
Singapore
1 Pemimpin Dr, One Pemimpin, #07-11, Singapore - 576151
+65 6339 5579

Customer satisfaction rating
46%
Complaints
405
Pending
25
Resolved
177
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon 08:00 am - 07:00 pm
Tue 08:00 am - 07:00 pm
Wed 08:00 am - 07:00 pm
Thu 08:00 am - 07:00 pm
Fri 08:00 am - 07:00 pm
Sat 08:00 am - 07:00 pm
Sun 08:00 am - 07:00 pm

Zerodha related photos (204)

Zerodha Complaints & Reviews

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Zerodha — Not responding

 Amruta Bade
Sir, i am amruta bade, i have submitted my application on 27th of april. When i call to zerodha customer care they told me...

Zerodha — Funds Transfer Issue

 Kapil Maindarkar
Mess up with the customer service..I have recently joined Zerodha, hoping it would be a better platform but they proved me...
Complaint comments  Comments  (1)

[Resolved]

 Reena Ahirwar
Hi,

from almost 6-8 days i m facing lot of issue below are list of issues..and i m really tried writing to you guys again and again
1. price & quantity of shares difference issue in holdings accounts.
2. funds amount is shown properly.
3. P&L reports are not generating.
4. Because of all these issue i m not able to trade properly

and how could your team tell me to wait for more15 days this is really pathetic ... i have already waited for 6-8 days and now more 15 days i cant wait ...why i should bear loss because of your issues...

improve your services its really poor... i have heard good name of zerodha i market that's why i have open my account ...but now i m regretting...Solve these issues ASAP...
Complaint marked as Resolved May 11, 2017

Complaint Status


[Apr 06, 2017] Zerodha customer support has been notified about the posted complaint.
Verified Support
Zerodha Customer Care's response Apr 06, 2017
Hey. We're sorry for the inconvenience caused. We're currently working on the backend that does the P&L calculations and it should be up within a couple of days. It will definitely not take 15 days time.
Many of my friends are also facing similar issues. Their support team is highly incompetent. I would suggest you to exit from zerodha at the earliest possible opportunity.
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    Zerodha — Unable to sell the purchased stocks [Resolved]

     Goutham Nareddy
    Starting from the day I've opened my trading account with zerodha, it is being nightmarish. I purchased huge amount of stocks...
    Complaint comments  Comments  (2)

    Zerodha — Issue with fund transfer

     Ram6616
    Hi,

    28 of march i did a transfer of 75000rs from my bank account to zerodha trading account.
    The amount...

    [Resolved]

     Sandeeppalsingh
    Today 3rd April 2017. I have been trying to add money to my trading account to average out my trade. I started from 9AM and it's been more than two hour still unable to transfer. Sometime transfer sometime I get 900 error. I have also tried their customer service number first of all it goes busy and if by any chance you are connected no one picks. PLEASE TELL ME WHOLE WILL COMPENSATE MY TRADE ON WHICH I CAN RECOVER MY LOSSES. THIS IS EXTREMELY FRUSTRATING.
    Complaint marked as Resolved May 5, 2017

    Complaint Status


    [Apr 03, 2017] Zerodha customer support has been notified about the posted complaint.
    Updated by Sandeeppalsingh Apr 03, 2017
    Provide solution or compensate
    Verified Support
    Zerodha Customer Care's response Apr 04, 2017
    Providing you with a seamless trading experience is what drives us as a business. We made some changes to out portals and these changes conflicted with some ISPs. This being the case, it took some time for us to coordinate with multiple internet service providers and have this fixed. The inconvenience is regretted.
    Dear sir,
    my Coustmer id- SJ0508...
    today [ 10/04/2017 ] i transfed [neft] money [35000/-]
    @ 9.10 AM. ...
    ...but my account not credited. please solved problem immidiatlly...
    thank you...
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       gopal07071993
      I open account online through e-adhar
      14/03/2017 today date 19/04/2017 but not open my account
      I call to customer care but very bad response
      Only ticket generated no call
      No solve problems
      17/03/2017
      I call to support team
      Support team ask your client id is generated you receive confirmation mail to day end of the day
      But not receive any mail
      18/03/2017
      I again call to support team
      Support team ask your client id is generated you confirmation mail receive today end of the day
      But not receive any mail
      My mob no.
      [protected]

      Complaint Status


      [Mar 19, 2017] Zerodha customer support has been notified about the posted complaint.
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        [Resolved]

         Karmegaraja M
        Today i have made a payment of 300 RS for account opening charges through Zerodha online web site. But after payment there is no further details communicated to my email address. There are not provided userId to trade using their application. None of the Customer care number[protected],[protected],[protected] working mentioned on their contact page. All the contact numbers are wrong. I couldn't connect the customer care representative. Please refund my account opening charges. I don't trust you any more. Because none of the contact number is in working condition.
        Complaint marked as Resolved Apr 9, 2017

        Complaint Status


        [Mar 06, 2017] Zerodha customer support has been notified about the posted complaint.
        Updated by Karmegaraja M Mar 06, 2017
        My Name : Karmegaraja M
        Email Address : [protected]@gmail.com
        Verified Support
        Zerodha Customer Care's response Mar 06, 2017
        Hi Karmegaraja,

        In order to open an account and start trading, you would be required to send us physical documents. Our sales team should be in touch with you shortly with more details.
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          [Resolved]

           devendra kumar1989
          I pay 300 rs for online account opening . i pay with payment ref no[protected] . and that amount is deducted from my account . but when i m login again than he shows payment not done . i complaint that matter, than i receive call from someone that person told me that he is employee of zerodha and ask atm card no than cvv no than expiry date and otp . i aware that fraud so i m already maintane 0 bal in atm . but this type of fraud with other person in future so i requested to this fraud company block in registered site .

          please this is serious matter
          Complaint marked as Resolved Mar 14, 2017

          Complaint Status


          [Feb 10, 2017] Zerodha customer support has been notified about the posted complaint.
          Verified Support
          Zerodha Customer Care's response Feb 10, 2017
          Hi Devendra, we see that your payment has failed. Please check the attached snapshot. In such cases, you'll receive a refund within 24 hours.

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            [Resolved]

             devendra kumar1989
            I try to open account and payment via net banking . finally i got reference no in my bank website but here zerodha site transaction abort . i have olready paid 300 rs throught net banking .but still when log in zerodha website than again he ask me for payment while i already paid . please confirm my payment order .and open my account if he is not able to open my account than refund my money . please take this matter other wise i complaint to sebi

            my name - devendra kumar
            phone no - [protected]
            email id [protected]@gmail.com
            payment ref no[protected]
            Complaint marked as Resolved Mar 13, 2017

            Complaint Status


            [Feb 10, 2017] Zerodha customer support has been notified about the posted complaint.
            Verified Support
            Zerodha Customer Care's response Feb 10, 2017
            Hi Devendra, we see that your payment has failed. Please check the attached snapshot. In such cases, you'll receive a refund within 24 hours.

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              Zerodha — Worst people & Pathetic support team specially Hanan Delvi he is fraud

               Pa2362
              They have executed order without my knowledge and awareness...
              They are not compensating for software glitch which...

              Zerodha — My withdraw page error [Resolved]

               jayamurugan96772
              I did opened zarodha brokerage account. i am fund transfered to my account. but i am trying withdraw. withdraw is not working....
              Complaint comments  Comments  (1)

              Zerodha — Denying payment made through online [Resolved]

               [email protected]
              Hello friends

              I have opened and trading account with the above company there was cordinater Pooja Banerjee...

              [Resolved]

               bhavesh gehani
              Each day I get call and assurance of getting Client ID and password from Zerodha but they are fooling the clients and not even responding to mails.
              Almost 1 week has passed however they are enable to generate ID and password contrary to this other brokers do so within 2 days.
              It Seems very frustrating and unethical on part of Zerodha and team since my 1 week trading is lost.
              Complaint marked as Resolved Jan 19, 2017

              Complaint Status


              [Dec 16, 2016] Zerodha customer support has been notified about the posted complaint.
              Verified Support
              Zerodha Customer Care's response Dec 18, 2016
              Bhavesh, can you please email your registered mobile number to [protected]@zerodha.com? Will have this checked and take immediate action.
              Same happen to me last week w week before i submitted form, 10 days later i got id and password.

              I recommended zerodha to my 2 cousin brothers, they sumited form still not got Id and password
              Zerodha Customer Care's response, Dec 19, 2016
              Siraj,

              Can you email details of your referral to [email protected] so we can have it checked?
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                Zerodha — Zerodha request to refund of amount paid (account not opened yet)

                 Ranjan Nayak111
                Reason:I called the following contact number for query regarding Account opening twice:

                ( +[protected]...

                 Lakshman Raj
                I initiated account opening with them on the 5thn november. they initiated manual pickup. but the picker didnt came for 3 working days. so courrierd it on wednesday. they verified the forms by friday afternoon. they told 3 days time. which means i should have received it by 17th november. but i didnt yet. it has been 13days since i made my payment.

                Complaint Status


                [Nov 18, 2016] Zerodha customer support has been notified about the posted complaint.
                why are you not trying cheap broker.. i am trading with a broker they never charge anything except Rs 9/trade brokrage. There is no any hidden charges. I[censored] like to trade with broker then text me i will give you detail about this broker and service. it is better to trade with cheap broker bcz a lot of profit paid by a trader as brokrage. Trade online with yyour convenience, they never trade without consent. Simply save and trade as well. Mail me contact detail ([protected]@gmail.com) if any problem. Good thing is that for limited time ac opening is free also.. ac will be activated within 48 hrs after reciving the form.
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                  Zerodha — Customer service is worst [Resolved]

                   Purushotham Raj
                  Hi,

                  Zerodha brokerage firm is good, however their customer service is one of the worst. I had made a fund...
                  Complaint comments  Comments  (2)

                  Zerodha — Refund for wrong order execution

                   Sanjeet k01
                  Dear sir,

                  I am trading through zerodha and using platform of kite (zerodha) my login id : ds2574.

                  Zerodha — Refund of amount paid for Account opening

                   adikur111
                  I had deposited online an amount of Rs.300 on August 12, 2016 for shares trading through D MAT Account. This amount was for...
                  Complaint comments  Comments  (4)

                  Zerodha — Sell order has not executed

                   altrinapolo
                  Dear sir,

                  I am trading through zerodha and using platform of kite (Zerodha) my login id : ra6039.

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