[Resolved]  Zerodha — charged for account opening but no account in 3 months

Website:

zerodha.com

Hi, i have been a long time stock investor and use icici as my broker, once i got to know about zerodha i was excited to sign up but little did i know that it would be the most harassing process i have ever experienced as a customer. I signed up online in 3rd week may submitted my documents, there was a discrepancy on my statement thus i was asked by abhinav (Zerodha employee) to upload/share another statement. I emailed it to him few days later he asks me to upload it on your site digio - i try but there is a system error on the site, i share screen shots with him and he calls a few days later saying that i should try again.. This time digio doesnt let me upload for free cause i have exceeded the number of tries due to your system error. Now abhinav asks me to courier the statement.. To highlight the incompetence from your end - i was called mutilple times during this process by multiple people highlighting that i have not shared required documents, while i had shared them all. I have been going back and forth with abhinav for over two months now without a solution. Being fed up with the constant calls i decide that i want to stop the process mid way and want my 300 rs refunded. Abhiinav tells me that it is non-refundable cause its for opening an account but technically my account has not been opened and i am sitting here typing this frustrating email. I write to your twitter handle and i get no reply, i reply to abhinav and he does not respond. He has stopped calling me since he has realized that i do not want to open an account anymore but is completely shameless about the fact that it has been due to his mismanagement. Pfa screen shots of emails and the resolution offered. Its not about the measily rs. 300 but its about the fact that companies like zerodha do not value customers and take them for a ride as most customers do not even have the capability to highlight their complaints like i have been.