[Resolved]  Zerodha — inauthentic behavior

Address:

153/154, 4TH CROSS JP NAGAR 4TH PHASE DOLLARS COLONYBANGLORE 560078,KARNATAKA

Dear sir,
I am ramkrishna shivram shinde the trading consumer of the zerodha commodity private limited
With ucc of client id-vg1635. I have traded in the silver and crude oil on mcx india on dated
20/04/2020. With following details
1) position brought forwarded from previous trading session crudeoil20aprfut buy 600 quantity, rs 1436=00 gross rate.
2) crudeoil20aprfut during intraday trading buy 800 quantity & sell 600 quantity.
3) crudeoil20aprfut net buy 800 quantity gross rate rs 1343=12 total amount rs[protected] margin money rs 565130=00 this is the position of crudeoil at time-16:53:00
4) silver net position sell 10 lots gross rate rs 42836=00 on same date up to time 13:56:59.
After some time at 15:30 hrs zerodha commodity pvt ltd given me the following e-mail to
My registered mail id detailed bellow
"your commodity utilization has reached 100.24% of your available balance
Add funds on http://kite.zerodha.com/funds immidiatly to avoid square off"
Team zerodha
Then after i have closed my position by selling silver 10 lots time 15:34:06 on same day. Mean while not a single phone or sms or email is given to me for the closing the open position of crude oil from zerodha from time-15:35:00 to time-17:00:00. As the same way when the margin exceeds the limit.

I have tried many times but it does not get closed due to same server problem of zerodha still time 16:54:00 to closing time of market still 17:00:00. At that time my account is having the amount of rs 969753=00 & margin money for standing position rs 565130=00. Total amount rs 1534883=00. Due to server problem of zerotha my position not gets closed at that time.

Then after mcx market gets closed at 17:00:00 at that time the price of crude oil 100 quantity was rs 981=00.
Zerodha had kept open crude oil position on his own accord from 15:00:00 to 24;00:00 still closing the global commodity market for which how i am responsible the position was not closed due the server problem of zerodha commodity pvt ltd.
I phoned to zerodha but the did not get respond also not pick up the registered phone number call also. On dated 21/04/2020 time 05:44 given me the email that zerodha has closed the my position at the rate rs 1=00 with minus rs 1076839.97. (Ten lac seventy six thousands eight hundred thirty nine rupees and ninety seven paisa}
Then given me the email on dated 21/04/2020 time 08:37 that previous closing is not final settlement the final settlement is minus rs 2883.72.& my pay out is blocked
Then given me the email on dated 21/04/2020 time 08:51. The margin status of minus amount of rs107086.64. (One lac seven thousands eighty six rupees and sixty four paisa)
Then given me the email on dated 21/04/2020 time 22:06. To pay the final settlement amount at the rate rs (-) 2884=00 the total amount is rs 2308002.31. (Twenty three lac eight thousands two rupees and thirty one paisa) on the contrary my accounts shows me to pay rs 2415088.95. (Twenty four lac fifteen thousands eighty eight rupees and ninety five paisa) which is totally wrong & injustices to me without considering my account balance rs 1534883=34. (Fifteen lac thirty four thousands eight hundred eighty three rupees & thirty four paisa)
My say in this regards to give me the natural justices to settle the trade at closing price on dated 20/04/2020 time 17:00:00. Because i wants to close the position at that time but due to server problem it is not closed at the rate rs 981=00 is 800*981=784800=00. My account balance amount is rs 1534883.34 minus 784800=6319983.66 to my account and allow me to close this demat account to stop trading from this broking agency.
Thanking you
Ramkrishna shivram shinde.
Cell no-1) [protected]
2) [protected]
Email id-eng. [protected]@gmail.com