Zerodha — more than 7 days my account not credited with funds transferred

Address:	Mumbai City, Maharashtra, 400101
Website:	zerodha.com

My ticket id with zerodha 439106

"whats wrong with you guys, its worst than the babu sarkari government companies who doesnt know what they want and we are left with contacting 10 different people, for our own funds which has been transfered to get it reflected."

I request you to please kindly escalate the issue to some senior who knows what the processes are.

Each person letting us know she was not in the loop and my funds are lying in just suspense account for 7 days, i wanted to transfer so that i can start/buy the api connect. This is the worst experience i have ever received dealing with any trading company. Fortunately i didnt transfer my full amount which i was about to or else that also would have been stuck in suspense account.

Was really baffled with your staff renu chaudhary's reply "i dont care what other people from zerodha has to tell, i am dealing with you for the first time, and dont care if you have lost 5 days"

It is important to note in earlier replies to my tickets (Prajna on mail) it was stated clearly that we need to only send a scanned copy of account statement, now (Renu) asking us to send a hard copy after 5 days specially when there are 3 holidays coming forth when my courier might reach you making it atleast 10 days of whole processing. Why waste so many important days when markets are so volatile.

Further we have been asked to search on the site for some for some account changing form which we are unable to find, just wonder why cant it be emailed to us or why are you unable to even share the link. Bear in mind there are various zerodha sites and we have no clue what so ever where to find it. Q, kite where?

Further renu chaudhary without even reading the ticket replied back asking to send the hard copy (Earlier prjna has asked only for scanned copy which we already sent)
In the reply ticket i have clearly informed her we do not have ifsc and micr as proof in new stamped account statement she just overlooked it and told us to send hardcopy

Only when i spoke to renuka chaudhar (Personally) and on repeatedly (Repeatedly confirming) asking her about ifsc and micr as mention in previous ticket/mail she after a thought responded back we cannot process without ifsc and micr proofs.

Just leaving me wonder if people know their procedures. Thankfully we hadnt courier the same account statements and then to left us be amused later that zerodha will not accept those as proofs without ifsc and micr. Like after 10 days of waiting i will be knowing i sent you the wrong hard copies and need to do the process all over again.

Besides i too previously had been associated with banking industry at l3 level in hdfc just wondering why do you need proofs of ifsc and micr when i have already given you neft and micr numbers, and have proof for bank account number,
Why do you need the proofs for the ifsc and micr codes? You only need account proofs no one asks for proofs for ifsc and micr.
Bank account proofs with bank branch address are enough to do that, isnt it?

This lets me to a feeling of working with some government offices. Who themselves are confused and illogical in their approaches with low iq levels and sense of responsibilities and pass on the responsibilities on one other and in end leaving the customer of a feeling of giving up on the processes.

We do not have neft and micr proofs are not mentioned and we dont have cheque book with new account number as already told corporation bank due to its software implementation has given additional account numbers for online transactions, so dont have any other document except the account summary reflecting our account number with bank branch and adress, please note both account numbers are working - new as well as old. I only need to map new account number as secondary account not to replace old one as of now till i receive further instructions from corporation bank.

If you cannot do i want a refund and may look for some other trading company who can understand our needs better. Earlier almost 1 year back i have tested your api's but coz that time you only offer intraday on only 250 non volatile scripts i never have started on but now since you have now got atleast 349 scripts now had decided to finally make a move to zerodha so had initially transfered small amount to re-activate my api (2000 credits) and was about to send my full funds to migrate to zerodha but the procedures at zerodha seems to give us second thoughts. Hopefully some sanity will prevail and more responsible people will look into it.

Sadhana shinde