[Resolved]  Zerodha — poa and ecn forms

My POA and ECN forms were rejected when i sent them for the first time. When i enquired about the details of of the forms the response was very very slow. They're informing me about the rejection of the forms one and a half month ive I've sent the courier. Then i sent the POA and ECN forms again after hearing from them but I'm yet to receive any response from them. I've sent the POA and ECN forms via courier three weeks ago. I'm still yet to receive confirmation from them. The customer care was so good before I opened my account with them but after I opened account with them their response had been very slow to my queries. I'm not happy with their customer care. I've paid full amount for stocks and commodity account opening. Stocks are enabled but commodities have not been enabled because of their delay. I know nothing is wrong with the courier, if there had been they would have called me. I'm sure that courier has reached them, it's only 250 kms from my place to zerodha securities. I hope zerodha improves their customer care for quicker and better response. I hope I get my POA and ECN forms verified quickly and enable commodities in my account. I'm very dissatisfied with zerodha.
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Dec 2, 2018
Complaint marked as Resolved 
Zerodha customer support has been notified about the posted complaint.
Verified Support
Oct 26, 2018
Zerodha Customer Care's response
Hey Karthik,

We apologize for the experience you faced with regards to the POA and ECN. Could you please provide your registered email address or the ticket number so that we can have this looked at.
Oct 27, 2018
Updated by karthik randy
[protected]@gmail.com
Verified Support
Nov 01, 2018
Zerodha Customer Care's response
Hey Karthik,

Our support representative will get in touch with you and help resolve the issue.
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