[Resolved] Zerodha — poa and ecn forms | |
My POA and ECN forms were rejected when i sent them for the first time. When i enquired about the details of of the forms the response was very very slow. They're informing me about the rejection of the forms one and a half month ive I've sent the courier. Then i sent the POA and ECN forms again after hearing from them but I'm yet to receive any response from them. I've sent the POA and ECN forms via courier three weeks ago. I'm still yet to receive confirmation from them. The customer care was so good before I opened my account with them but after I opened account with them their response had been very slow to my queries. I'm not happy with their customer care. I've paid full amount for stocks and commodity account opening. Stocks are enabled but commodities have not been enabled because of their delay. I know nothing is wrong with the courier, if there had been they would have called me. I'm sure that courier has reached them, it's only 250 kms from my place to zerodha securities. I hope zerodha improves their customer care for quicker and better response. I hope I get my POA and ECN forms verified quickly and enable commodities in my account. I'm very dissatisfied with zerodha. Was this information helpful? | |
Dec 2, 2018 Complaint marked as Resolved Zerodha customer support has been notified about the posted complaint. Verified Support Oct 26, 2018 Zerodha Customer Care's response Hey Karthik, We apologize for the experience you faced with regards to the POA and ECN. Could you please provide your registered email address or the ticket number so that we can have this looked at. Verified Support Nov 01, 2018 Zerodha Customer Care's response Hey Karthik, Our support representative will get in touch with you and help resolve the issue. | |
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