Zest Breaks — Unable to pay ASF/ Book Accommodation

Customer ID : 91012345
Member ID : 22215

Unable to reach customer care phone +[protected]
When tried reaching we will only hear recorded message saying” All officers busy they will reach you back on Registered Phone No within 60 minutes”which usually doesn’t happen
After numerous attempts they responded once after 3 days post placing request, I had briefed then I am un able to pay ASF and unable to make any reservations for last three to four years as no online facility Available to do the same nor any off line office and they are not reachable on phone. They had promised me that they will send bank details to my mail I’d so that I can do the payment, no mail had been received as of now ( complaint was raised on 08/02/22)
I need to pay ASF for three years as well make Room reservation for three nights at Pondicherry between 27/02/22 to 02/04/22

Please help