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zestmoney.in
3.1
Updated: Aug 5, 2025
Complaints 1638
Resolved
989
Unresolved
649
Good! ZestMoney values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ZestMoney step up their efforts to fully resolve all complaints 👍
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ZestMoney reviews & complaints page 10

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A
Anash Chauhan
from Bulandshahr, Uttar Pradesh
Mar 14, 2023
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Your customer care recovery agent misbehavior
Agent Name heena
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    R
    RaiVishruti
    Mar 14, 2023
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    0F400D695639
    I had order stuffs from amazon, But amazon had decline order and zest money had provide me to pay loan. Why should i pay loan as my amazon order has been already decline. Plz cancel my zest loan.
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      L
      lakhansingla
      Mar 13, 2023
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      This is regarding the loan of 45533 (loan id: 667DE842A707). I have paid all the transactions before time but my cibil is still showing payment due for more than 90 days due to which my cibil score is impacting. I contacted the team multiple times as well, but there is no update from the team side.
      ZestMoney customer support has been notified about the posted complaint.
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        S
        Sonu0606
        from Ghaziabad, Uttar Pradesh
        Mar 11, 2023
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        Congrats, your personal loan of INR 500000.0 has been approved. You will receive a notification from us once we have processed the payment to your bank account.

        Congratulations, we've processed your personal loan of INR 500000.0 to your bank account. It should reflect in your account within 3 to 4 working days.

        Above msgs may be referred to, I got a pre-approved offer through your app for Personal Loan of Rs 5, 00, 000/- . I got a call from your end and a link for offer on processing fees which I applied and got approved and app was showing disbursal of the same on 06.03.2023. I confirmed from call centre twice they told me that I will be recieving the amount in Bank by 10.03.2023 and now the application is also not showing any information about the same. What is goin
        g on??
        ZestMoney customer support has been notified about the posted complaint.
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          G
          Ganeshgan
          Mar 11, 2023
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          I bought redmi note 12 pro using zestmoney zero cost emi and successfully paid two emi before due date still not receiving intrest cashback. I connect to helpline daily but they say the same thing that the issue will resolve as soon as possible. I think it's big fraud
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            A
            Ashishghorpade
            from Thane, Maharashtra
            Mar 10, 2023
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            I have repaid (Paid in advance) all the due amounts however lender is showing the amount as pending in my CIBIL report.
            Even after chasing the matter with Zest Money issue is not yet resolved. Loan account number 4D33M61701D5. Loan provider Piramal Finance.
            Please help somebody it is downgrading my CIBIL score.
            Piramal Finance also not helping in this matter. Don't know where to go for this.
            ZestMoney customer support has been notified about the posted complaint.
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              S
              Sai Prabhakar
              Mar 10, 2023
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              Resolved

              DELZPL00100008916271 - Duplicate loan account in cibil

              Loan Account: DELZPL[protected]
              Loan id: 71417AE4524
              Acc type: Personal loan
              Ownership: Individual
              Date reported:[protected]
              Date opened:[protected].
              Amount: 1267/-
              Current balance: 1314/-
              Amount overdue: 1314/-

              Description of Incident:

              July 2022, i have made a purchase of 1267/- in Myntra Via Zest money on 3 months EMI. for which lending partner is...
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              S
              Sanjay Firozbhai merani
              Mar 10, 2023
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              Website: Zestmoney

              Zestmoney offered me personal Loan, then after I've applied for loan and its approved within no time and there appeared a page showing repayment options of loan which haven't been credited to my account.
              The amount is not credited to my account. Still saying to repay

              Sanjay Merani
              [protected]@gmail.com
              +91 [protected]
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                M
                [email protected]
                Mar 10, 2023
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                Hi zest team,

                I trying to reach by mail for deletion of my account. I am too much frustrated.

                I request you to please delete my ZestMoney account from your data base and update in cibil score. Do it on priority...

                Thank you
                Dilip
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                  R
                  Rajeswari001
                  from New Delhi, Delhi
                  Mar 8, 2023
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                  Hii team,

                  I trying to reach by mail . I am too much frustrated.

                  I request you to please delete/disconnect my zestmoney account.
                  Do it on priority.
                  ZestMoney customer support has been notified about the posted complaint.
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                    M
                    Manish Baidya
                    from Pahlagaon, Andaman and Nicobar Islands
                    Mar 7, 2023
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                    My emi had double debited on 6 feb and its been more than a month no response from customer team such a useless company i want my refund with intrest otherwise i will file a complaint in consumer court l.
                    Mail- [protected]@gmail.com
                    DOB - 30/10/1998
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                      K
                      kondra_nikhil_gupta
                      from Nizāmābād, Telangana
                      Mar 7, 2023
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                      - 7th MAR 2023
                      [protected]ZESTMONEY CONTACT NUMBER)
                      - KONDRA NIKHIL GUPTA
                      - Transaction Details
                      (07 MAR 2023 - Mandate fail chrg txn dt.[protected] ZestMoney)
                      - So please refund the 295.00 which is deducted. it would be so kind of you.
                      I have no pending payment in zest money.
                      ZestMoney customer support has been notified about the posted complaint.
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                        A
                        Amitg_34
                        from New Delhi, Delhi
                        Mar 6, 2023
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                        The interest cashback is not getting credited. It’s been nearly 45 days but the Feb cashback has not been credited. Everytime I call they say tech issue and cannot even tell a timeframe by when it will get credited. One of the pathetic company I have ever come across. At the end if they are giving 0% int loan then why the hell they take int and then credit back in the form of cashback. It is all their scam of warning up the money and earning int out of it. And they have blunt responses ready for the customers which is tech issue.
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                          N
                          novice_0
                          Mar 5, 2023
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                          Address: Lucknow, Uttar Pradesh
                          Website: zest money.com

                          I have taken some voucher cards from Zesmoney on EMIs but they promised they will pay the interest back to me as their service is zero interest EMI but for the past 5 months, they haven't paid me a single penny. So I stopped doing their EMI payments so these guys are harassing me by calling me and my contacts every day by calling 30 to 40 times.
                          I want them to pay my interest back then I will pay their EMIs also I want an apology from them for their harassment of me and my contacts who weren't even involved in this. Aside from this, these guys have lowered my CIBIL score I also want those rectifications to be made.
                          Please look into this matter seriously.
                          Thanks
                          ZestMoney customer support has been notified about the posted complaint.
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                            I
                            imkaran2310
                            Mar 4, 2023
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                            I applied for a loan from Zest Money and also got approved for it . I have received the Sanction letter and the EMI schedule and it also shows the info on app with the EMI starting from April . I had applied the Loan on 3 March and the Amount is still not credited . This is very unprofessional of the Zest Money Team. It says money is disbursed to your bank account it is pure scam.

                            Loan Id: 445C9E4E1D2C
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                              I
                              imkaran2310
                              Mar 4, 2023
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                              It says my loan amount is disbursed but no money has been credited to my bank account also they have created emi schedule which they want us to pay what is this scam i request you to please cancel my loan.
                              ZestMoney customer support has been notified about the posted complaint.
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                                G
                                Gagana AC
                                Mar 3, 2023
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                                I have made my first emi payment against the loan I had taken from zest money but the payment is not adjusted against the due in the app. I keep getting the reminders from zestmoney wherein I have already made the payment well in advance, I have even written mails to Customer care but there is no response either. Please help
                                ZestMoney customer support has been notified about the posted complaint.
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                                  S
                                  surya2930
                                  from Hosur, Tamil Nadu
                                  Mar 1, 2023
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                                  I applied for a loan from Zest Money and also got approved for it . I have received the Sanction letter and the EMI schedule and it also shows the info on app with the EMI starting from April . I had applied the Loan on 28th Feb and the Amount is still not credited . This is very unprofessional of the Zest Money Team.

                                  Loan ID: DB926B55854E
                                  ZestMoney customer support has been notified about the posted complaint.
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                                    S
                                    surya2930
                                    from Hosur, Tamil Nadu
                                    Mar 1, 2023
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                                    I applied for a loan from Zest Money and also got approved for it . I have received the Sanction letter and the EMI schedule and it also shows the info on app with the EMI starting from March . I had applied the Loan on 28 Feb and the Amount is still not credited . This is very unprofessional of the Zest Money Team.

                                    Loan ID : DB926B55854E
                                    ZestMoney customer support has been notified about the posted complaint.
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                                      R
                                      Rachit&92098
                                      Feb 26, 2023
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                                      This is deepak, my account is still not activated after getting credit limit of 85k but the approval hasn't been done yet. From the past 10-15 days i have been told that it will get approved within 24-48 hours and no one gave me any other possible answer. What kind of customer service are you even providing! All documents submitted and all process have been made complete by my side.

                                      My contact number and also linked with zest money account - [protected]
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