ZestMoney Complaints & Reviews

Hii
This is Raina yodha
I paid twice for the same EMI on 5th February 2023, what do I do now?
When will i get my refund back?
Kindly reply me

Thank you

We tried to purchase via Yatra and there was a failure on zest money end. There was no TXID generated, we immediately tried to inform zest money who raised a ticket for the same. However, the amount got debited but the purchase did not go through. Now they are asking for the funds to be paid if not it will impact my credit score. Multiple emails and calls do not elicit any response. All they do is ask to pay to avoid credit score impact even when we did not get the service paid for.

Ticket #2507832

Hi
My name is Shahina Pls remove my pan no. with other account and also delete my email with other account... my email [protected]@gmail.com
Pan KNOPS4805Q
I HAVE NEVER REGISTERED ON ZESTMONEY NOW IAM TRYING TO REGISTER BUT SHOWS PAN CARD ALREADY REGISTERED PLEASE REMOVE IT

Hi
This is kaushal choudhary '
I have book ticket from makemy trip and paid the money from my zest amount
And i have done all the payment on time 'but due to some issue my trip got cancelled
The mmt has refunded the money to zest on 7th jan, but today its 30th jan i havent recived my money back
My loan id:- 3YE1D44A3399 AND D335A0666022
Since 20th jan i am talking to customer care on twitter mail but no one is answering properly what its reason of getting the money delay and when i will get the money back
Mr Anoop Singh/ Ms Swapnil Chandra from zest has forward the mail that he will revert back to me but that also not done yet what i will understand i wont get my moeny back
I want to ask one thing when we people dont pay the moeny on time u charge us interest den if you people not refunding the money on time then what you u should do
Since last week i am asking zest money people to ans my question about refunding my money but no is care to ans
I kindly request refund my money as earliest

I have gone through my CIBIL report, where it shows personal loan amount Rs. 36000 from Zest Money( GHALLA consumer loan) without my concern how it's happen. Please resolve as early as possible to remove from my CIBIL report.

Please contact me on [protected] if any further information required on this.

I’ve recently tried to apply for a loan to pay my insurance and the amount was deducted and the a loan account was created on the 26 jan but no money was credited to my bank account the payment for the insurance was failed I taught zest would transfer money to my bank account that was not done and i even got loan agreement, sanction letter, Repayment schedule my name is thota uma Nageshwarao and phone number was [protected]

Dear Officer,

I had booked two travel for me & family from www.makemytrip.com in June 2022 for travel in January 2023 using zest money for 3 month EMI. The EMIs of the both loan had been successively closed and accordingly no-dues issued to me in 1st October 2022.

Later for some family health issues, we decided to cancel both journeys on 4th and 6th January 2023 and accordingly www.makemytrip.com had accepted cancellation request and after that the refund of the tickets after cancellation charge had been refunded back with same route that I had booked ticket- zest money on 10th January 2023.

Unfortunate that my all follow ups with zest money got waste when they denied to refund the money back to my linked account. Series mails and communications happening with inputs that we are viewing internally etc, but till date no response. I had also knocked the door of national consumer forum 10 days back and there seems no quick response as of now

The refund is Rs 31, 000 which is my hard earned money

Kindly do the needful.

Best regards Dr Baidyanath Mishra,

It is written it takes 24 hours for review but it is still in progress since 10 days.

Even after so many mails and calls raising requests, my email ID is not changed/updated. I don't know how one has changed my registered email id. I'm unable to purchase anything because of that2. Someone has misused the email id

I had already canceled by loan and paid the requested cancellation fees too. It has been 2 years now and they still call me and ask for emi payments. I have send them multiple times the payment screen shot and email which shows the cancellation fee has been paid.

Now I am frustrated and want to file police complaint against them. Can this harassment stop?

I used zestmoney to purchase some subscription but later they did not pay me the offer cashback and then i tried reaching out to them.
After multiple attempts i could contact zestmoney but they delayed the cashback and then i posted on twitter.
After that i used to get regular calls from them to take loan even after i denied them to call.
And one day i got a call from someone pretending to be zestmoney regarding my case, i made a mistake and gave my otp and they got a loan request but I understood my mistake and dropped a mail to the official email and after multiple contacts and calls i got that loan cancelled and asked the fraud department of zestmoney if my account is now safe or not as i mistakenly shared otp and all that happened. They asked me to not worry as they have resolved the matter. I even asked them to close my account if any problems are there as i shared the otp. But they asked me not to worry as they have done the needful.
But a week later some fraud transactions took place from my account worth ₹500 around, i immediately called the customer care and asked them to block my account as i was not the one doing them. But they said they don’t have any power. I talked to multiple representative and after 3 hours of calling around ₹4200 transactions already took place but then later i was able to stop them from doing it. It has been 6 months i did all they asked me to and i am being harassed by zestmoney credit department as they call and constantly ask me for the money even I explained them multiple times that i have given all the information to the customer care and even to the credit department but they call and talk aggressively. And on every call they ask for more than the due amount, they even include the amount that i have already paid back and every time call me with the wrong amount and after 10 mins of explaining they say ok pay the amount excluding what you have paid.

Hello,
I had ordered a phone from realme website and paid the money using zest money emi, later decided to cancel the order. Although the order got cancelled but the loan didn't get cancelled. I have contacted both the support of realme and zestmoney, Realme said that they had already refunded the amount while zestmoney is telling me to wait on every single mail, it's been already 10 days and I'm scared about the loan, what will happen if the due date for the first emi get's over? Please cancel the loan for God sake, please.
Loan number - 92D604EE4983

I've applied for loan and it's approved within no time. Then their was a page showing repayment options saying to pay the money and clearly the money is not credited to my account
Then why is this repayment thing

I've applied for loan and its approved within no time and there appeared a page showing repayment options of loan which haven't been credited to account.
The amount is not credited to my account. Still saying to repay

Hi,

I had availed of a Zest Money loan sometime back. Initially, I was paying off the dues on time until my health was up for a toss. Sadly, the pending EMI's are now in the arrears which I completely aim to pay.

What's harassing is getting numerous calls a day, demanding payments. That's not all about it. Recently, recovery agents have started visiting my address for the same where I am staying. It is a harassing experience and truly illegal. Zest Money. Kindly stop sending recovery agents to places like home for the collection. RBI does not encourage recovery mechanisms like such. Kindly look into the matter and stop these agents from visiting now and then.

Thank You

I have purchased loan on 05 nov 2022 from pivot prime venture is zest money merchant I'm trying to cancel my loan on 07 nov 2022 from zest money there is no response from zest money customer care over call so I mailed on 13 dec 2022

I have applied for the personal loan on 25th Dec 2022. It showed auto-approved. I waited for a couple of days and then contacted their support team. They asked to disable-enable the auto payment. After doing that I followed up again and they asked to signed auto debit/nach using otp method. After that I followed up and they asked to submit Bank Statement, which I did. Still the status stayed the same. I called them again and they asked to do KYC. Which I did, but the loan is still not activated: Loan ID: CD44D8C3B515.

I only see the attached picture status on the app.

And now everyday they were saying will send status on email wait for 12-24 hours. It has been 17 days. Its clear harassment. Please do the needful.

Hi
This is Md Aquib Perwez, my Zest money account is Registered with [protected]@gmail.com. I always pay my emi on time. Frome last 1 month my account is frozen. My payment cycle is in time .
Please resolve it soon

Thanks and regards

Md Aquib Perwez

They Tagged three of my on time Payments as Late payments by 26, 27and 26 days in CIBIL Report . Then they used the wrong data they fed on CIBIL to Take away my Zest Money Credit Limit which I had accumulated with lot of effort over the the year with meticulous Repayments .

After this level of Mental agony, I don't care about my Zest money credit limit, I just want the wrong entries in CIBIL Rectified .

They Give some copy paste responses that credit limit is set by system without fixing the CIBIL report . Been Almost a month, They ask me for more details again and again in intervals of 5 days .

I had taken a consumer loan of Rupees 6289 only on 21/12/2021. It is having loan ID A46993875FF0. I paid off whole amount of the loan with its pre-closure charges i.e. 6900.48 on 24/01/2022. however, In my CIBIL Report, out of the loan amount rupees 4196 is still showing as overdue. Update the my loan status & make correction accordingly.