ZestMoney Complaints & Reviews

I have taken loan from Zest money and cleared that but it was still showing an OVERDUE of Rs2/- in my cibil report and impacting my CIBIL SCORE

I want to complaint that i have paid the repayment but didn't received any interest cashback from your side. As your policy says, Any interest charged on No-cost EMI will be processed as cashback. Cashback will be credited within 7 working days after each on-time EMI payment.

I have paid my repayment ₹6552.53 on every month 5th of 2022/ 23 for 5 month . It's been more than 6months, i didn't receive interest cashback amount for all 5 months emi ..
i have raised many Complient against zest money customer care and via email with proof but no use,
such an waste ...

I tried making a payment on myntra using zest and the amount of 1607 was deducted but it was a transaction failure. I contacted myntra and they said that it was an error on transaction gateway so they didn’t receive the payment. Trying to contact zest for the same but their customer service is worst. And I am getting no resolution on my issue.

Hello Team,

I have 4 loan accounts with zest money and all are closed, still showing as pending due in Cibil, please close this ASAP.

Last 6 month I am not able to purchase amazon flipkart reliance some other merchant also, zest money Emi option not showing in merchant app/sites, I asked zest money customer service they say just set autopay, then after show in Emi option, I will do what they said I clear dues and set autopay, I try to purchase reliance digital almost finished showing emi option but unsuccessful payments, highly dissapointed, iam go to check zest money app credit limit frozen, why? I don't why frozen??

Last 6 month I am not able to purchase amazon flipkart reliance some other merchant also, zest money Emi option not showing in merchant app/sites, I asked zest money customer service they say just set autopay, then after show in Emi option, I will do what they said I clear dues and set autopay, I try to purchase reliance digital almost finished showing emi option but unsuccessful payments, highly dissapointed, iam go to check zest money app credit limit frozen, why? I don't why frozen?

Hello,

On 5/12/22 2 EMIs from zestmoney was scheduled on my account
For which 1 EMI ([protected]B1) was deducted successfully

And for second EMI (2CBB71CB7D36) an processing fee of ₹800 was deducted and ₹366.89 for some unknown reason was deducted and EMI amount was not debited.

In app when I tried paying it was showing autopay in process.
But now an late fee of Rs. 250 is charged which i am not liable to pay as i was having more than sufficient balance from 4/12 till date i.e. 11/12/22 .

Below I've attached Bank Statement from 4/12 to 11/12/22 In PDF.

Further, Zestmoney Said pay the due with late fee then late fee would be reversed as screenshot attached.

Now yesterday got mail and Zestmoney money is declining to give late fee waiver. And giving reason as per new RBI guidelines we are not able to waive the fee. I asked for Zestmoney to show me the guidelines saying late fee applied due to lenders fault cannot be reversed. But they failed as there is no guidelines like this..
(Now not replying to my mail/tweeter)

Shame on Zestmoney, how down can a company go for ₹250..

I had done a transaction on Makemytrip of Rs 11265 on 18th January 2021 using ZestMoney.
The Repayment of the same amount was done on the same day (18th January 2022 around 3.20 PM)

But 6 months ago It started reflecting on the CIBIL report as not paid.

Since then I have sent numerous emails to them but the situation is still the same. Every month my CIBIL score is going down!!! It has gone down from 808 to 672.

I am feeling very helpless due to this, as my cibil score is so low, I will not get any new loans due to the poor CIBIL score.

Please help to fix this

Hi.
I was having emi due on 05th of December and I made payment on the same day using loan repayment option on Phonepe. As currently I am in Oman, and didn't recharged for roaming, i failed to recieve any further sms from your side. But got one WhatsApp message yesterday saying I didn't paid for more than 20 days, and you people will send executives to my address. I am stressed now. I made payment on time, and having this from your side. I will register a complaint to authorities if you are sending executives to my address. Please check the payment details and update from your side.

They provide invalid amazon voucher...while i using the voucher its telling someone is used.. it almost 3, 4 months over still no updates...

I have made an order worth 1337 on Myntra on 4th nov 2022. That order i have cancelled, i have shared the cancellation screenshot to zest and they have cancelled the loan. but still i was getting msgs n calls asking me to pay for the cancelled order. when contacted customer support they are telling me that the order has been placed twice. when checked myntra, there was only one order. checked zest app it doesn't show any loan active. so why are they still asking me to pay. Im a middle class girl i cant afford this frudulent zest app.

I took a loan from Zest Money and paid all my EMIs on time and I paid my last EMI on 6-August-2022. But till now I have not received my NOC in this regard I have called in Zest Money many times since last 5 months but still I have not received my NOC every time I call in company say the same thing please don't worry Please we will help you but there is no response to the last email & call made to this company was Wed, Dec 14 at 1:33 PM (9 days ago) and complaint ticket number was -1966276 so please look into this and provide me noc asap.
i attached a photo of my last email pls check

मैं कुछ दिनों से अपने एनओसी पर प्रतिक्रिया पाने की कोशिश कर रहा हूं।
आईडी 6A66C379D2A8 के साथ एक ऋण अनुरोध 30 July 2022 को बंद कर दिया गया है।
मुझे बंद करने के लिए एक एनओसी की आवश्यकता है और मुझे आपकी ओर से कोई प्रतिक्रिया नहीं मिल रही है।

मैं भी आगे बढ़ गया हूं। टिकट संख्या[protected]

₹20000 ka loan liya tha aur uski Pura payment kiya thi lekin mera civil mein updte nahin kiya Gaya abhi tak NOC bhi nahin Di gai hai abhi tak

Hello, my name is dipti patil.
My zestmoney mobile number: +[protected]

I want to complaint that i have paid the repayment but didn't received any cashback from your side. As your policy says, Any interest charged on No-cost EMI will be processed as cashback. Cashback will be credited within 7 working days after each on-time EMI payment.

I have paid my repayment ₹5, 147 on 5th of December 2022. It's been a 20 days, didn't receive any cashback.

I hereby demand please cashback the amount.

-
Dipti

I took loan from zest money, i payed my3rd EMI also, i tried to contact them on different platform for my interest cash back, there is no replay. I want proper solution from their side. And my interest cash back also

Hello Team,
My PAN Card number is - DUCPK8921H
I was trying to sign up on your page and it shows that I already have an Account registered with the same PAN card.

Request you to please remove this from your data as I have never ever created any account with you guys in the past.

Thanks & Regards

Dear Team we are already availed the zest money product right now deep finanacial propblem and we have facing hospitalised for last 2 months i have the Medical Bills aswell but today we have recived the phone call againist this number [protected] and he using abusive word and torture and harass
and states that she has no other source of income and hence asked you to provide on daily basics call and asking payment

I have been trying to get a response on my NOC for a couple of days now.
A loan request with ID S6EBHE61YBE6 has been closed on Sept 26th 2022.
I require a NOC for the closure and I am not getting any response from your side.

I have even escalated. Ticket number (#1291717)

Zest money people make me wait too much long & put me in que 216. This is ridiculous, you people don't value CUSTOMER time & money 🤬🤬🤬🤬...⇄ You people i don't have any work than waiting in your ### q of more than 200. Disgusting experience 😡🤬🤬🤬ð...⇄