Oct 26, 2022
Updated by Robert Selwyne My complaint is not resolved
I bought a MacBook Air at Apple Store, Express Avenue Mall, Chennai for Rs.99, 110 on Sep'11 using Zest EMI Payment method (12 months/ Zero Interest).
I paid (manual payment) my first installment of Rs. 8973.59 (Principal Amount= Rs. 7942.85 + Interest = Rs. 1030.74) on Oct'05 using the Zest App. Zest person-in charge told me that every month Rs. 1030.74 will be deducted, but it will be refunded within a few days.
Within 5 days, on Oct'12 same amount of Rs. 8973.59 was automatically deducted from my account as the first installment.
On the same day I called the customer care support and explained the situation. I was told,
1. Within 7 days the deducted amount of Rs. 8973.59 will be refunded to my account.
2. The interest of Rs. 1030.74 paid on Oct'07 will also be refunded.
I have shared my monthly bank statement, where it is clearly visible the amount is deducted twice. The customer service support denied and said no payment has been done so far. The email team and the call centre team doesn't coordinate. The email team say's the issue will be resolved. But the call centre team says no records of payment found in their system. The moment you ask for clarification on EMI dues and refund, they go to denial mode. They are trained to handle the customer in way will rip you off.
But till now, I have not received my refund. Zest Money App clearly cheats you...It's pathetic why a premium Apple Retail Showroom are promoting this app to innocent customers knowing their fraudulent activities.
I alert all the consumers who ever purchased the product through Zest Money App and lost their money, to come forward to educate and sensitize the issue, so that nobody would suffer like me in the future.
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