Dewan Housing Finance Corporation [DHFL] Customer Care
Dewan Housing Finance Corporation Ltd
Customer satisfaction rating: 26%
Submit a Complaint
336
COMPLAINTS

Dewan Housing Finance Corporation [DHFL] Customer Care

Dewan Housing Finance Corporation Ltd

Webpage:
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Address
201, 2nd Floor, Vipul Agora, M G Road
Gurgaon
Gurgaon District
Haryana
India - 12200

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
38
down
31


Fax:
Fax:
+91 22 7158 3344

Additional info
Corporate Office
10th Floor, TCG Financial Centre, BKC Road, Bandra Kurla Complex, Bandra (East), Mumbai – 400051
Tel: +91 22 6600 6999
Fax: +91 22 6600 6998

National Office
6th Floor, Hdil Towers, Anant Kanekar Road, Bandra (East), Station Road, Mumbai – 400051

Registered Office
Warden House, 2nd Floor, Sir P. M. Road, Fort, Mumbai 400001
Tel:
+91 22 6106 6800
+91 22 2202 9900
Fax: +91 22 2287 1985

Regional Offices
Shop No. 18/19/20, Dheeraj Regency, Western Express Highway, Borivali East, Mumbai - 400066

Ground Floor, Sanghavi House, Next To Sunteck Building, Vile Parle East, Mumbai - 400057

25/26, Dewan Tower, Opposite Parvati Cinema, Navghar Road, Vasai West, Thane - 401201

Shop No 18/19/20, Dheeraj Regency, Opposite Bhor Industries, Off Western Express Highway, Borivali East, Mumbai - 400066

View More Information...

Customer satisfaction rating
26%
Complaints
336
Pending
151
Resolved
49
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So far so good - The company responded to our notifications and is working on resolving complaints.

Dewan Housing Finance Corporation [DHFL] related photos (17)

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Dewan Housing Finance Corporation [DHFL] Complaints & Reviews

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Dewan Housing Finance Corporation [DHFL] — loan emi lived prior to disbursement

 Lufthansa Vicky on Jul 25, 2017
My Name is Vitrak Dhatrak and I have applied for home loan transfer in DHFL Vasai East Branch in contact with DHFL Employee Chandan Jhaa and as per his info i got to know that my loan is being sanctioned(Loan Code 00013458) but i have to take a Insurance for which i had to pay 30, 000 INR for which i had given check and it has got cleared i got my sanctioned letter copy from MR. Chandan Jhaa on 4 july 2017 at night 9:30and Sanction letter itself had dated 01st july in which there was some documents need like loan closing amount from my existing home loan bank and list of document also OFFICE verification...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — loan no. 00003320 complaint against dhfl

 Sunita Vijay Joshi on Jul 25, 2017
Dear Sir,

With regard to your below email, we would like to inform that your loan application no. 00736450 was disbursed in November 2011 at the applicable Rate of Interest at 11.25%. Due to tight liquidity and prevailing money market conditions his increased to 11.60% by January 2014 - When the rate increased has any charges belong to pay me to bank and bank ask me to meed branch to approve the high rates.I am asking this question with you below point."to reduce your ROI to 9.00% upon payment of applicable conversion fee for Rs.2500 + taxes."

Thereafter, we have...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — overcharged interest under unjustify protocol

 Sunita Vijay Joshi on Jul 25, 2017
Dear Sir,

Good Morning!

May we have justice for am respective customer for your Bank who raise questions or Rights against your Saokar protocol ..

No changes whether you are repetatively giving us untrustworthy protocol and need to blindly follow, how can we believe in DHFL as housing finance company for ordinary pepole.

My loan should be recount @8.35% and from 1.01.2017. I will not bare any charges cause its DHFL responsibility towards customer not customer responsibility towards DHFL.

Sunita Joshi...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — rate of interest regarding existing home loan

 Bhaskar Jogi on Jul 24, 2017
Dear sir, iam one of the dhfl home loan customers, this is regarding my home loan interest rate, recently all private and nationilsed banks reduced their home loan interest rates and maximum banks applied new reduced interest rates to all existing home loan customers. But my dhfl vsakhapatnam city branch refuses to reduce the rate of interest to my existing home loan which is under variable option. I visited to my branch office regarding home loan, they replied if i pay 3000 rupees then the rate of my existing rate of interest would come down from 9.6 to 9.0. Only. This is very less deduction margin...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — loan no. 00003320 complaint against dhfl overcharged interest

 Sunita Vijay Joshi on Jul 24, 2017
Dear madam/sir,

Please let me know is we are customer for you or beggars so we asking you to give us the correct and useful information rather than just telling your protocol.

The protocol of "savkar system" and monopoly cause we taken loan against property, you pepole over charge interest telling me that under protocol the system is where "if you have flotting rate system and if rate got hike under rbi repo rate or nhb rate you pepole without notification debited to my a/c by increasing my tenure.in case if rbi reduced the repo rate you are hands up with saying you...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — home loan with forceful insurance package inclusion

 Nandhakumar B on Jul 21, 2017
Dear team,
I applied for home loan from dhfl (Coimbatore branch) for inr ~53l, and got it approved (Application no. 01532300). The document also had an additional inr ~2.7l approval for home assurance amount, which was mentioned as optional.

While disbursing the loan amount the sales team is forcing me to buy a life insurance (Which i already own from a different provider), and home assurance insurance worth inr ~1.4l. Even after informing them that as per rbi norms, it is not mandatory to have a insurance with home loan and it totally depend on customer to take insurance...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — missed my check

 Asif Saiyad on Jul 19, 2017
A. Loan Account Number: 00042145
b. Branch of Loan Account Number: bhavnagar
c. Name of the Loan Account holder: ershad usmanbhai saiyad
d. Mobile Number: 9925512945
I have submit a check on 21/06/2017
Now in bhavnagar branch say whom name is nileshbhai that thay have send it to head office to ahmedabad and they have missed plase my check.
And i have complain online also but they answered that they not get anything and say i dont have give check.
The check amount is 3, 00, 000/-
And complaint number is :- cccdis00683166...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — loan interest overcharged and misguided

 Sunita Vijay Joshi on Jul 18, 2017
Dear Sir/ Madam,

I took home loan from DHFL with Loan no. 00003320 amount 12, 31092 year 2011 with agreement of variable loan.

Bank had never inform us when bank rate change whether we enquire over phone they informed the rate not reduced as per RBI guidelines. We are requesting you where the all Bank giving 8:35 to 8:50 rates as per guidelines of RBI DHFL still charged us 11:02 as per their own guidelines.

I want the bank recalculate interest for last 5years as per RBI guidelines and and let me informed.The same amount should be get lessed from my...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Information and update regarding loan tenure and rate of interest

 pratibhasingh on Jun 26, 2017
I took house loan rs.1055260/- on 25th june for 20 years at 11.75 % pa. Variable. Since two years i am getting mail that rate of interest has reduced but installment will be the same. On 26th april, 2017 i approached your ameerpet, hyderabad branch to clarify about the same. The concerned lady asked me to pay rs.3738/-as service charge that now from next month onwards i will be charged 9.25% p. A. And it will be effective from next month onwards. Moreover, i will get a confirmation mail regarding the 5 years decrease in tenure as well as the current rate of interest applicable.

Pratibha...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Linked two separate loans together in foreclosure letter [Resolved]

 @nmolmathur7 on Jun 15, 2017
I had taken two loans from dhfl which are on two different properties taken at different point of time having no connection to each other. Now when i went to do balance transfer of one loan, in the fore closure letter both the loans were linked up.

However both loans were taken at different point of time and on different property and should not have been linked.

The other bank (To which i am doing the balance transfer) requested me to get it clarified from dhfl that both loan accounts are not linked and one loan account individually can be closed. Unless they get this...
Complaint comments  Read comments Complaint category Banks

Dewan Housing Finance Corporation [DHFL] — Home loan taken 2 month I want to cancel

 Mohammad Hussain Shaikh on Jun 15, 2017
Hi,
Mohammedhussain shaikh 01506038 i have applied 09th may 2017 given all document. Sanction done on basis of salary but i still legal verification report pending he is not sending any report consultant name rahul surve ulwe branch not response on my call giving false commitment.in office not available giving stupid reason
Hussain
9819102912...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Require home loan statement [Resolved]

 Dumbre on Jun 13, 2017
Ear sir,
My home loan account no.143. And loan application 00927685 i have required loan a/c statement since beginning to till date. I have not time to visit your branch. So kindly send on my email (Shweta_bheke@yahoo.co.in).

Kindly provide on your dhfl site. So customer download to easily.

With warm regard,
Shwetanjali amol dumbre.
9870965040...
Complaint comments  Read comments [1]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Deduction of my amount

 Tarlada on Jun 10, 2017
The dhfl home loan service is very bad they are deduct my large amount approx 3 lakes with any reason and information when go at that branch they are reply me
Get out from this office we can't return your amount
And they are say you can complaint any where we are do our perfect duty as mention at our dhfl company policy
I had try to reach through online at main branch they are not available and not reply about my mails so iam very tired and begged you don't do like that...
Complaint comments  Read comments [1]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Query about:- pradhan mantri awas yojana form acknowledgement copy not received.

 Savita Anil Utekar on Jun 9, 2017
Hi team,

Query about:- pradhan mantri awas yojana form – acknowledgement copy not received.

My self savita anil utekar, i had applied for the dhfl housing loan in the month of march 5, 2016. The loan got sanctioned for total amount of rs. 1089461/- tenure 20 years with home shield policy. I am the first holder of this loan (Applicant) and my husband mr. Anil utekar is a co-applicant. Loan sanctioned application number is – 01278382.

As we both me and my husband was aware of pradhan mantri awas yojana scheme, that’s the reason we are applying...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Fd withdraw... But poor response by yavatmal branch from last 4 months

 Suyog Ambidwar on Jun 6, 2017
Dear sir

Before 3 years i have given the fd in yavatmal branch for 1 year. But in the month of jan 17 i have submitted in yavatmal branch to your account.

From last 4 month no responce n poor reply from people.

Just want to know this is the way of dhfl or there ppl.

Every time i talk with dikshit of ytml branch. He told me that accountant is on leave or out side...

If i didnt received my mony before 8th june. I will file a case against dhfl. For these 4 months intrest who is going to pay to me..??? If not will take a call...
Complaint comments  Read comments Complaint category Banks

Dewan Housing Finance Corporation [DHFL] — Foreclosure charges increased at the time of submitting the Chq

 chrgshh on Jun 5, 2017
Dear team,
At the time of disbursal of the loan in 2012-2013, i was told that as a special case there will be no foreclosure charges and hence there was no foreclosure charges mentioned on the sanction letter.
At the time of foreclosing the loan in march 2017, dhfl first gave me forclosure letter with 2% charges, then at the time of depositing the repayment chq, they refused to accept the chq and changed it to 3% and gave me a new foreclosure letter and asked me to pay additional 5 lacs in the repayment amount.
They refused to listen and entertain my complaint and requests....
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Revision of interest rate [Resolved]

 SANJAY KUMAR TIWARI on Jun 2, 2017
I have taken a loan from dhfl vashi branch and at present staying in visakhapatnam. My loan code is 00002122. I have applied for the revision of interest rate on 04 march and paid the required payment at dwarkanagar branch, but my rate of interest is not adjusted, after two month after so much correspondence and complaints i was to l was told to send one supplementary agreement. I have send the supplementary agreement two week back but my rate of interest is not yet adjusted. Vashi branch is not receiving the call. Can someone guide me for further action. This pathetic banking service is financially...
Complaint comments  Read comments Complaint category Banks

Dewan Housing Finance Corporation [DHFL] — Harassment from Collection executive [Resolved]

 shailesh hejmady on May 27, 2017
---------- Forwarded message ----------
From: shailesh hejmady
To: response@dhfl.com
Cc: kapil.wadhwan@dhfl.com, kapilwadhwan@dhfl.com
Bcc:
Date: Sat, 27 May 2017 11:00:54 +0530
Subject: Re: Harassment from DHFL Collection Team LOAN Number 1162
Today got a call again from Mr Ganesh instead of depositing the cheque for entire due

Is DHFL seriously gone crazy. Your guy comes to my door step and say give me cash or else I will put notice

This really bull #### that you all didn't even bother to revert

On May 25,...
Complaint comments  Read comments [1]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Loan statement / why the option is not available for customer [Resolved]

 Vijsha on May 23, 2017
Dear sir,
My loan account no.3177 i have required loan a/c statement since beginning to till date & copy of sanction letter. Already sent email to you company. But till date your nodalofficer not any response. I have not time to visit your branch. So kindly send on my email (Vijay. Sharma.2009@gmail.com)

And kindly provide on your dhfl site. So customer download to easily. There must be option on the portal, not sure why it is not there

Please help me to get the same asap...
Complaint comments  Read comments [2]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Poor after sales services [Resolved]

 Vijender Tanwar on May 23, 2017
Very poor services privided by DHFL head branch Pune and customer care too. I am having home loan with the company and as RBI has decreased the ROI but dhfl did not intimate for the same. Earlier, before loan approval they use to send mail regularly but after loan started they stopped communicating. Even if I send any mail to "response@dhfl.com" they are also not replying and their knowledge is also very poor. Head branch they have only one contact no and most of the time it remains out of order. If u visit the branch they says u must call to us to confirm for your request status. How a person can...
Complaint comments  Read comments Complaint category Loans

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