Dewan Housing Finance Corporation [DHFL] Customer Care
Dewan Housing Finance Corporation Ltd
Customer satisfaction rating: 34%
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385
COMPLAINTS

Dewan Housing Finance Corporation [DHFL] Customer Care

Dewan Housing Finance Corporation Ltd

Webpage:
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Address
201, 2nd Floor, Vipul Agora, M G Road
Gurgaon
Gurgaon District
Haryana
India - 12200

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
56
down
32


Fax:
Fax:
+91 22 7158 3344  

Additional info
Corporate Office
10th Floor, TCG Financial Centre, BKC Road, Bandra Kurla Complex, Bandra (East), Mumbai – 400051
Tel: +91 22 6600 6999
Fax: +91 22 6600 6998

National Office
6th Floor, Hdil Towers, Anant Kanekar Road, Bandra (East), Station Road, Mumbai – 400051

Registered Office
Warden House, 2nd Floor, Sir P. M. Road, Fort, Mumbai 400001
Tel:
+91 22 6106 6800
+91 22 2202 9900
Fax: +91 22 2287 1985

Regional Offices
Shop No. 18/19/20, Dheeraj Regency, Western Express Highway, Borivali East, Mumbai - 400066

Ground Floor, Sanghavi House, Next To Sunteck Building, Vile Parle East, Mumbai - 400057

25/26, Dewan Tower, Opposite Parvati Cinema, Navghar Road, Vasai West, Thane - 401201

Shop No 18/19/20, Dheeraj Regency, Opposite Bhor Industries, Off Western Express Highway, Borivali East, Mumbai - 400066

View More Information...

Customer satisfaction rating
34%
Complaints
385
Pending
154
Resolved
94
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So far so good - The company responded to our notifications and is working on resolving complaints.

Dewan Housing Finance Corporation [DHFL] Complaints & Reviews

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Dewan Housing Finance Corporation [DHFL] — not yet refunded the pre emi amount

 davidron on Jan 17, 2018
I had applied for Housing loan with DHFL in July 2017, which took them a month to process my documents. They incorrectly processed my loan & I had to pay a penalty of RS. 450 for 2 months from by bank as even after applying for Subvention scheme where the Builder will pay the EMI for 18 months, they put a cheque against my name to pay the EMI.

Mr. Kulwant & Mr. Vikesh are the new appointed Branch managers who don't even care to reply to email or any calls transferred by their internal employee.

After speaking to your employee Mr. Rajib Mantry, I now come to know that...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — refund of excess amount [Resolved]

 Ami98087 on Jan 15, 2018
I closed my home loan account last month and I paid complete amount including foreclosure and extra amount whatever dhfl charged. When I asked about it to dhfl executive then he told me that it will refund after 15 days. After 15 days I wrote to dhfl about it then Company assured me it will refund with in 15 days but i didn't get it till date. I would like to request you please provide assistance regarding it.
My closed home loan account number is 00000641.
Thanks
Amit Kumar Gupta...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — fraud by dhfl : loan account no 00000640

 creditops on Jan 14, 2018
Dear sir,

Worst sercice by dhfl.

My name is sarma s sahu (Mobile no : [protected] / ‭[protected]‬ and my loan account no is 00000640.

I approched dhfl for a home loan thinging its process is quick than other banks.
Mr pramodh (Mobile number :[protected]‬) is the executive from dhfl ghatkopar east branch assisted me with my documents.

I gave all my documents and then i got an confirmation from mr promodh saying that my loan is approved and also the sanction letter was given to me.

I was asked to give all my...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — person came for home verification sent wrong status and not picking call

 Hemanth.rk on Jan 13, 2018
I applied for plot purchase in your gulbarga branch and i stay at pune dhanori area. One of your executive who came to verify my home verification sent wrong status as pending and he conveyed me in message as he got my home. Now re initiated the verification but he is not at all picking phone. Many times he does same.. At the time when he came for verification also he called once and then not picking call to convey address to him. His no. Is[protected]. Very frustrating person.. I request ask him to co-ordinate properly... Please avoid having such careless executives...
Complaint comments  Read comments [1]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — top up on housing loan - forcing to insurance and fake promises

 Abhi3234 on Jan 10, 2018
I'm abhieet sankhe.
I've taken top up loan on nov.2016 from dhfl offered on my previous home loan. (Application no.[protected] i'm so disappointed and frustrated with dhfl service and fake promises from their executive to just sell their product. They are taking dis-advantage of customer need.
- they have unnecessarily added chola ms insurance to this loan without my consent, their executive not given any information on attaching policy to my loan amount. He has taken disadvantage of my sign on application form and he fills up additional fields without my information.
- on approval...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — lies

 rahul.rby on Jan 8, 2018
Dear concern,

This is rahul singh, i have submitted all required document to dhfl guy kamlesh for housing loan in noida, dhfl has charges rs2950/- cheque for processing fee, since last 1.5 months dhfl guys are misguiding me and told me that your loan has been sanctioned, now when i am asking for sanction letter mr. Sachin & mr. Kamlesh is telling that your loan has declined with out any reson.. Request you to please suggest me how i can file a legal case against all dhfl's noida team?...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — interest charge before loan disbursed

 Pradeep Khandekar on Jan 3, 2018
Hi team,

I was applied for home loan bt in dhfl mulund branch 4-5 month back, after long trouble and harshment by dhfl team (Mr. Kanaiya barot, mulund branch), loan got sanctioned in nov 2017 with 8.70% rate of interest, i have already paid stamp duty amount to you guys, processing fees cheque has been cleared, it was clearly discussed with kanaiya, interest should be start after cheque handover and cleared, but till date (3rd jan 2018) i have not received cheque, where cheque is signed on 19th of dec, now dhfl guys are asking me to pay pre emi (Interest) on that amount which i have...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — regarding foreclosure charges on outstanding principal amount for which source is from other financial institution for a plot loan

 vinod_1989 on Dec 29, 2017
I had taken a plot loan with application no 01267805 in feb 2016 with floating rate of interest. Now i have decided to foreclosure the loan from other financial institute as they are offering for lower rate of interest.

But when i enquire customer care regarding for, any charges like 1% or 2 % charges or no charges fee on the outstanding principal amount for fore closing the plot loan as the source of funds is from a financial institution.
When i enquire the customer care or branch, they are not giving the correct answer, they informed that only after applying for fore closure...
Complaint comments  Read comments Complaint category Loans

DHFL — home loan complaint

 Anand Pandey 123 on Dec 24, 2017
This is to inform you that i your customer with home loan number 00002193 mr. Anand kumar pandey had informed one of your sr. Business development executives from dhfl sales and services limited mr. Avinash subhash bhosale that the registration office of our area of 27 villages falling under the gram panchayat was compelled to be closed because there was some disputes as the kdmc was taking over the gram panchayat since 01/08/2017 the registration office was legally closed and till date has not yet re-opened. Avinash was aware of the current situation still without the registration papers got the...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — dhfl agent has harassed us by providing wrong amount

 sunilshivalkar on Dec 24, 2017
My name is sunil shivalkar

I had apply for home loan for rs 900000 i had told to my agent i had required 10 lac for housing loan he told me ok.. And after two days he told u r loan amount is getting 9 lac as per u r tenure i had said ok it will fine he had taken all documents from me and cheque of rs 2925
And as he had responsibility for giving me updates of home he is giving all update to my reference reference person details he had providing to third person not giving update to me... And now he is saying u r getting rs 830000 thousand loan to my reference person and when...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — application no. 01612358 : emi, pre-emi and processing fees deducted from my bank account but not refunded even after the loan was declined

 pintu.rai on Dec 23, 2017
I had applied for a home loan (In the last week of september, 2017) with dhfl which was approved (On oct 31) and even the pre-emi (On 3rd nov.) and first emi (On nov 14) got deducted from my bank account. And then there was a communication on nov 28 from dhfl that my loan has been declined.
How could a loan which was already approved and for which dhfl was deducting the emi can suddenly be declined without any proper communication of the reason?
This was unjust and irresponsible attitude of dhfl and executives of the branch which impacted my physical and mental health.
On 5th...
Complaint comments  Read comments [1]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — fake promises and threats by dhfl emp

 ROHAN GAUTAM on Dec 22, 2017
I am compelled to raise this concern after a long chase of 1 months with dhfl employees, who are always trying to dodge the issue & end up giving false promises.

I applied for dhfl loan on dec, 4 2017 for an amount of rs. 25 lakhs for 30 years which was within my approval limits. During loan applications the dhfl executive mr. Rahul (+91-[protected]) who sits in a-6, sec - 2, noida, up boasted about transparent & quick process of dhfl and will help me get the disbursement done by one week.

After 1 week mr rahul call me and told me to close my others 2 loans then they...
Complaint comments  Read comments [1]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — about too high interest rate and hidden insurance .

 shuklasmriti8@gmail.cim on Dec 14, 2017
I am Smriti Shukla from Allahabad.I apply for home loan from DHFL . The interest rate of the bank is too high than other banks.they also get a insurance from home loan.i want to cancel the insurance and get back my money.please help me and tell me that is it mandatory to get insurance with home loan.I also want to know that can I cancelled my home loan, if yes then please tell me what is the process of cancellation and is my EMI will be refunded....
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — third class services

 suraj.skynet on Dec 14, 2017
I have opened case with dhfl (Qrdis[protected] ccdis[protected] on 8th of november 2017 and now today is 14 dec 2017. I am trying to get the response from dhfl helpdesk on response@dhfl.com but no one is trying to response on timely and they are just delaying my request. Now its been more then one and half month and they are not able to resolve my queries. Such a pathetic response from them. It is very difficult to maintain a long term relationship with them.

Even i tried to reach their seniors on sharma. Pankaj@dhfl.com, purshottam. Singh@dhfl.com and kirti@dhfl.com, they are also...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — recurring account with dhl [Resolved]

 JigarThakker on Dec 14, 2017
Dear team,

We requested dhfl team to open rd account for one year with emi of rs. 1000/- p. M. Initially we took several followup to open an account and still i am chasing with them to regularise their emi system and online deduction of amount from my account details which has been shared with them. For which i am following with them but no proper response with their customer care exec. And on mail they are just responding that they need some more time to regularise the same. Now i am fed with their service. Request your help on this case. Or else ask them to refund my money.
Complaint comments  Read comments Complaint category Business & Finances

Dewan Housing Finance Corporation [DHFL] — property loan

 sid288 on Dec 7, 2017
A wrong commitment was given by the aforesaid company about loan conditions.
They are charging a lump sum amount of insurance without my consent When I have been trying to connect to them since last 3 months but still no response received from the company. I am being harassed by the company. Please look into the issue
I have also posted my concern on their social media page but they removed that on immediate basis...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — home loan loan code-2113 [Resolved]

 Lingaraj Khilar on Nov 27, 2017
We have been giving lot of cheques to change the bank account and ecs details. Even though lot of follow the managers are not at all responsible to contact to customers. By knowingly they charge the interest charge of not giving the amount and cheque. Even though by email we received that the cheque was received on time. Collection team always calls and asking for the late payment fee. Its been more than 7 months we are following up to the concerned managers but no response and even they dont care about the things. The loan code is loan code-2113. Managers involved for the act are amiya. Mohanty@dhfl.com
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — staff misbehaving [Resolved]

 bhormachindra on Nov 21, 2017
मेरा लोन नं 5494 है मोरे लोन के तीन इस्टॉल मेंन्ट बाकी है मेरी नोकरी कंपनी ने जादा कामगार कपात मे मुझे नौकरी से कम किया है, अस्थाइ कामगार हु, जैसे पैसे मेरे पास आते है मै कंपनी ने इस्टॉल मेंन्ट भरती हु और बाकी तीन इस्टॉल मेंन्ट भी भर दुंगा....
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — money debit [Resolved]

 Srini nagarai on Nov 19, 2017
My name is srinivasan n and my loan no is 0002943
My complaint is my hdfc account debit rs.413 on behalf of dhfl loan for late pay of due.

But actually there is no late pay for last month
And before that i had paid late pay fee amount rs.590 through paynimo i'd:[protected] on october 1st 2017.

Then why my money was debited. Please suggest

Add my screen shot of payment for.....
Complaint comments  Read comments Complaint category Banks

Dewan Housing Finance Corporation [DHFL] — closure letter [Resolved]

 Amrendra Kumar Dubey on Nov 16, 2017
Dear sir, please send me my closing letter to close my loan urgently, you can contact me at my mobile no [protected]-[protected]. My loan code is[protected]. I had also sent mail from email i. D amrendradubey85@gmail.com to response@dhfl.com. Request you to inform my outstanding statement at the earliest. Regards amrendra kumar dubey


Complaint status
[nov 16, 2017]
Dewan housing finance corporation [dhfl] customer support has been notified about the posted complaint.
Complaint comments 2 comments updated: nov 16, 2017
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Complaint comments  Read comments [1]Complaint category Loans

Recently Discussed

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Dewan Housing Finance Corporation [DHFL]
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person came for home verification sent wrong status and not picking call
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fraud by dhfl : loan account no 00000640
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top up on housing loan - forcing to insurance and fake promises

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