Dewan Housing Finance Corporation [DHFL] Customer Care
Dewan Housing Finance Corporation Ltd
Customer satisfaction rating: 19%
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291
COMPLAINTS

Dewan Housing Finance Corporation [DHFL] Customer Care

Dewan Housing Finance Corporation Ltd

Webpage:
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Address
201, 2nd Floor, Vipul Agora, M G Road
Gurgaon
Gurgaon District
Haryana
India - 12200

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
18
16


Fax:
Fax:
+91 22 7158 3344

Additional info
Corporate Office
10th Floor, TCG Financial Centre, BKC Road, Bandra Kurla Complex, Bandra (East), Mumbai – 400051
Tel: +91 22 6600 6999
Fax: +91 22 6600 6998

National Office
6th Floor, Hdil Towers, Anant Kanekar Road, Bandra (East), Station Road, Mumbai – 400051

Registered Office
Warden House, 2nd Floor, Sir P. M. Road, Fort, Mumbai 400001
Tel:
+91 22 6106 6800
+91 22 2202 9900
Fax: +91 22 2287 1985

Regional Offices
Shop No. 18/19/20, Dheeraj Regency, Western Express Highway, Borivali East, Mumbai - 400066

Ground Floor, Sanghavi House, Next To Sunteck Building, Vile Parle East, Mumbai - 400057

25/26, Dewan Tower, Opposite Parvati Cinema, Navghar Road, Vasai West, Thane - 401201

Shop No 18/19/20, Dheeraj Regency, Opposite Bhor Industries, Off Western Express Highway, Borivali East, Mumbai - 400066

View More Information...

Customer satisfaction rating
19%
Complaints
291
Pending
162
Resolved
18
So far so good - The company responded to our notifications and is working on resolving complaints.

Dewan Housing Finance Corporation [DHFL] related photos (10)

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Dewan Housing Finance Corporation [DHFL] Customer Care related pictures (10)

Dewan Housing Finance Corporation [DHFL] Complaints & Reviews

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Dewan Housing Finance Corporation [DHFL] — DHFL refusing to reduce EMI

 parthajeet on Jan 5, 2017
DHFL is making my life very very difficult. If I write to response@dhfl.com the guys who read it do not seem to understand what I am asking. They give answers to questions I do not ask. When I call the call centre, they refuse to give any EMI calculation. Their standard response is "Go to the branch". If I go to the branch, you see hundreds of customers waiting for long hours, at the end of which a frustrated and tire DHFL executive tells you to submit your complaint in writing. There is simply no effort to help customers.

I have a LAP loan from DHFL. My loan no is MUM37287. On July...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Welcome kit yet not received

 Priyanka Bhure on Dec 19, 2016
Dear HDFL I have not received my welcome kit till the date . request you to look into this. and update me on my email id Loan Application Number: 01325629, Name : MAHENDRA BHURE EMail id : mahendra.bhure@gmail.com Contact No. 9768197100. Its over a two month still i didnt received welcome kit.
I visited dhfl office in thane they gave me courier no- pod 223188472 lc-738 badlapur branch but its untrackable...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Request for loan statement [Resolved]

 pentapallisureshbabu on Dec 11, 2016
Please send the Home loan statement and balance as on date.
My loan account no: 00003075 and customer ID is: 00591013
e. mail: s.pentapalli@yahoo.com
mobile: 9912530810
and also inform, the current rate of interest charging and, Is there any charges for free closure of said Home Loan account. If so, the charges may also be intimated
PENTAPALLI SURESH BABU...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — EMI Fraud Payment Complaint

 meet.sagar on Nov 22, 2016
Hello Sir,

I was not getting any reply from customer care executive and managers on My Fraud payment

1)

Receipt No: 2406544 (Date: 18/04/2016)
Amount paid: Rs.23700K
Received By Bhushan Palekar

2)

Receipt No: 2406516 (Date: 13/04/2016)
Amount paid: Rs.22000K
Received By Bhushan Palekar

And also in September double EMI (Rs:23742K) Deduct from my account.

This is My account details :

Loan Code : 00001500
Customer Code : 00777038

I...
Complaint comments  Read comments [1]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — 1% Processing fees fixed but they deducted 1.5% processing fee without my knowledge [Resolved]

 jitender4968 on Nov 9, 2016
Please note that I have taken a Loan Against Property from DHFL (Noida Branch) and my Loan A/c No. is 1238442, Loan Amount is Rs. 40, 74, 704/- - Date of Disbursement of Loan is 31-12-2015. They (Their Representatives) told me that they will charge 1% processing fee of the total amount. Now when I went their office to collect the foreclosure statement, I came to know that they have charged 1.5% processing fee from me without informing to me. They have not mentioned any processing fee charges in sanction letter given to me. This is clearly a cheating case, instead of Rs. 46, 859/- (with S.T.) they...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Delay of loan since last 4 months [Resolved]

 Amit bendre on Oct 30, 2016
Your tag line changing rule changing lives.

Is true

Because ur Dhfl change ur rules and my life's.a fake company .

My case:-
They sanction my loan of 6 lakhs and they return my cheque .
And from last 4 months they assured us that u will get loan but on system it is showing fully disbursed.

And also emi is start., how can they start emi without giving cheque.

And also they bounce my cheque.
No bank manager, Asm, sales executive replying my cal.

I also compliant this on ur complaint emailid...
Complaint comments  Read comments [2]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Home loan with forceful insurance [Resolved]

 @nmolmathur7 on Oct 27, 2016
I applied for Home loan(loan against property) from DHFL Mumbai branch with sanction application number: 01387973.

When I received my sanction letter I was shocked to learn that there is a pre condition for disbursement of home loan that the applicant has to take DhFL home shield and other policies recommended by DHFL, whose whopping premium of 855, 568 would be added to my loan account (on which interest would be charged)

No where on the website of DHFL it is mentioned under the requirements section not it was pre informed to me that it is mandatory to take the policies...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Principal amount option to be provide in my dhfl customer portal [Resolved]

 Ajay Renu on Oct 14, 2016
Dhfl — principal amou nt option to be provide in my dhfl customer portal login

Dear sir i am one of existing customer in your vellore branch noida sector -

15 account no 00001850.

O please provide me my customer portal login principal amount & statement option.


Urgent require

Thanks

Ajay singh

Email - ajay. singh382@yahoo.com...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Forced insurance policy and improper emi collection.

 shadrachsatheesh on Sep 19, 2016
Dear sir,

This is to bring to your notice a sequence of events in which i was defrauded by dhfl's representatives and despite repeated attempts to reach out to the company i have not solicited any response to my grievances.

I applied for home loan purchase of plot, with dhfl omr branch chennai on 29.08.16 and my application number is 01361123. Their loan allottment letter shows the loan is allotted for rs. 749819/-. But actually the loan is only for rs. 720000/- and they forcefully included the insurance of rs. 29819/- (Which includes dhfl pramerica life, a medical...
Complaint comments  Read comments [3]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Malpractices business

 Amitbest on Sep 15, 2016
I received a call regarding logding a tower at my building tower. And i for that i have to take a policy. Call received from no. 8489449455 (amita mam) & also talk with mr.Ankit bhardwaj (8447269450) also from Mr.anup (9213501707, 9136145127). All these numbers are not in coverage (find thru truecaller display : reported spam...) I sent my document on e-mail id dharmesh.Shiyal@dhflpramerica.Com many times on dt.2/9, 219, 6/10, 16/10, 7/11 - 2015. Payment sent thru neft on dt.09-02-15 but Policy issued on 19-11-2015 and received on 02-12-2015 (policy No.000390181). issuance for policy was very late...
Complaint comments  Read comments Complaint category Insurance

Dewan Housing Finance Corporation [DHFL] — Cheque got returned

 Venkatesh Rajamanickam on Sep 9, 2016
I have applied loan in DHFL kanchipuram branch . cheque got dispursed and registration done 1-sep-2016. Cheque No. 623491. Its got returned in Canara bank. Says 'PAPER NOT RECEIVED'. I forwarded msg to branch. Still they asking for memo. Already 9 days over. Whose responsible for seller. Need immediate action.Application No . 01350576. PH: 8056418088....
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Home Loan cheque disbursement [Resolved]

 Leena Patil on Sep 8, 2016
I have applied for DHFL home loan. My loan is presanctioned in march 2016. As per their representitive, after property registration within 3-4 working days, loan cheque will disburse. So we done registration in registrar office on 29 aug 2016. As on today its 9 sept 2016, still my loan cheque not disburse. Everyday he is saying, tommorrow you get cheque. But my question is when that tomorrow come? Really we r frustated in this.Now what we do? Can we continue DHFL or see other?...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Home loan with forceful insurance package inclusion [Resolved]

 Munipally Sreekanth on Sep 1, 2016
I applied for Home loan(loan against property) from DHFL Hyderabad branch with sanction apllication number: 01358125, this loan is against purchase of plot, where the half the amount is paid to reputed construction firm(HPR infra ltd) and half is taken as loan for plot purchase . while at time of processing it is not mention that insurance is mandatory. but now there have included insurance amount of 23000 with loan amount of Rs.600000.

As per RBI norm, it is not mandatory to have a insurance with home loan and it totally depend on customer to take insurance or not. I want o bring...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Unfair trade practice of dhfl, kolkata [Resolved]

 dsmarine on Sep 1, 2016
Dear sir,
i wish to bring to your notice that i had taken a mortgage loan of rs. 25 lakhs from dhfl, on 6th june 2014.
I received the cheque after singing of a loan agreement which was almost not readable & also the agreement document was filled by dhfl representative only. I merely signed the document.The document if produced in court can be proved that dhfl representative filled up all the document.
Prior taking the loan dhfl representatives mr. Sudhansu panda & mr. Istifaq ahmed forced me to do an insurance ppolicy worth rs. 30725/- p.A. I believed them and issue a cheque...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Loan info [Resolved]

 lokii on Aug 18, 2016
I have requested for below information through online and call, no information received.

Getting email delivery failure to all my emails .


Account Holder Name : LOKESWARA RAO PONNADA
Loan Account No. HYB/HOUSIN/IN/012074/
Application Form No. HYB/033267

I would like to know my branch details, relation manager whom should i contact for any query.Please provide....
Complaint comments  Read comments Complaint category Banks

Dewan Housing Finance Corporation [DHFL] — Loan discrepancy [Resolved]

 vishalbotle on Aug 18, 2016
Dear sir/madam
Before i make a request for your support and guidance let me introduce myself:

I am vishal botle. I had applied for a housing loan to dhfl, application number of which is 01337719. This loan has been sanctioned from their end.

I also have a personal loan from abhyuday co-op ltd for a period of 5 years. I have already paid one and half year emi’s of this personal loan. That means only three and half year (3-1/2 yr) is left out of a period of 5 years.

After sanctioning the loan dhfl people are asking me to pay off my total personal...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Misleading and Irresponsible Behaviour [Resolved]

 Harish2506 on Aug 16, 2016
I took loan of 26lac, they forcefully gave me a insurance of 2.17lac and made total amount of 28.17lac, and now i am even paying Interest for that. Other than that NOI (Notice of Intimation) are taken within one month from loan registeration, but they are asking me after 4 months. i asked for 20yrs tenure and i got 30yrs tenure . My application no is 01298687 issued on 16th May 2016. Why i should pay interest on insurance amount, it has been 4 month i still haven't got the policy paper for the Amount of 1, 61, 041 which has been insured by DHFL itself
Insurance Company name :- DHFL Home...
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — SR/CC/JUI16/120 Regarding processing Fee refund / Complaint against Sandeep [Resolved]

 Anu Arya on Aug 13, 2016
From: Anurag Arya
Date: Saturday, August 13, 2016
Subject: Fwd: SR/CC/JUI16/120 Regarding processing Fee refund / Complaint against Sandeep
To: response@dhfl.com, sandeep.ruhal@dhfl.com, nodalofficer@dhfl.com, ho@nhb.org.in, romum@nhb.org.in


Dear NHB Team

As per trail mail, the agent (DSA) as well as DHFL employee Mr. Sandeep told me to share the processing fees cheque against dhfl name.

If your case not approved then we will refund your amount back.

Now am not getting any amount after so many followup.
Complaint comments  Read comments Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Cheating with Customer [Resolved]

 pardeep R on Aug 5, 2016
Dear Sir/Madam.
1. I am serving in Indian Army. I applied for home loan through your Rohtak branch subsequently loan sanctioned vide appl no 01269922. I was submitted all docu along with Rs 6865/- (2865/-, 2000/-, 1500/-, 500/-) to Rohtak branch manager. However at the later stage nor loan amt released to me neither returned my amt. Investigate matter and inform me otherwise I will go to the consumer court....
Complaint comments  Read comments [1]Complaint category Loans

DHFL — Regarding my money and documents [Resolved]

 Balbeer Singh Kandari on Aug 5, 2016
Dear sir / madam,
I am balbeer singh having my home loan code 00004650 and file no. 00008508, i m having a complaint regarding my home loan papers and statements and my original bank passbook. Regarding this i spoke to your business development executive mr haridas patil, (Amarnath, east, thane) and he is asking for money for the same. I called so many times but he is misbehaving with me and talking very rudely. I just want to know that is this the policy of your dewan housing finance to ask for money if someone wants his personal documents. I am requesting you to please send my all documents....
Complaint comments  Read comments [1]Complaint category Loans

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