ZestMoney Complaints & Reviews

Facing the same problem.
I am not receiving my cashback from March 2023, But I have paid my EMI on time. Loan no 999A519AA379, the cashback amount for the month of March For 111.0, and For April 90.0. May 69.0, June 47.0, July 546.00.
2nd loan no 999A519AA379, the cashback amount is 222.0

When we call support, they all the time say the same thing again and aging, we have a technical problem, your amount will...

The cash back of 2 loans from march to July.
Loan no 999A519AA379, Which was pre closed, the cashback amount 222.0 (confirmed by Zest money)
Loan 15252F7A9447, was closed by paying all the emi on time but the cashback amount for the month of March For 111.0, and For April 90.0. May 69.0, June 47.0, July 546.00.

Complaint reference number 2439256
for reference I am attaching the old and new screen...

My Emi was double debited on July 6, 2023. I complained many times over the phone and email. But they are not giving my money back. I have a bank statement and email conversation for proof.
How can I refund my money from Zestmoney?...

Dear Zestmoney team,

On 11th September 2023 I have been charged an amount of Rs.295 on the account of failed mandate but my EMI due on 5th September was already paid on time. I had sufficient amount in my bank account and paid my EMI on due time without fail. Please refund my amount back.

Registered Mobile: [protected]
Registered Email: [protected]@gmail.com...

Facing same problem.
I am not receiving my cashbak from March 2023, But I am paying my emi on time.

When we call to support and they all time saying same thing again ad agin, We have technical prblem, Your amount wiil be refund soon.
They are doing this with me since May 2023. I have to cal them every time after 15 day's

But they only have single word is Your amount will refund soon.
br...

I had purchased mobile from one dealer and emi from zest money on january
He said a cashback will automatically be credited to my accounts
I have been regularly paying the EMI. However, I haven’t received any cash back. It’s been more than 6 months but no cash back or updates from the team.
I have been following up with ZestMoney customer care each month and only getting promises that it will be done the next month.br...

I am writing this email regards to the concern i am facing on my CIBIL Score, as I borrowed 2 loans from Zest money.
1st Loan Account no.[protected] RS 5, 924 on 11th Feb 2022 and I have paid all the balance on 2nd May 2022. There is no amount due in my account.

2nd Loan Account no. 26A4802730V2- RS 13, 261 on 6th June 2021 and I have paid all the balance on 21st Aug 2021. There is no amount due in my account.br...

Transaction detailed attached below hasn't received its payemnts for EMI
Transaction Done on 03/05/2023 and 05/05/2023 through pine labs POS Since
83 Days...

Shop Name: ALFA ENTERPRISE
Pine Labs TID: 41361456
Zest money TID:11383462...

I have purchased a product through ZestMoney on no cost emi and the interest charges has to be refunded back to me as a cashback but past 7 months no cashback was refunded back to my account and ZestMoney customer care give assurance each month that it will be credited I will file a lawsuit that is the only option remaining...

Loan Account- 108A00364138

Regards,
Jai Prakash
[protected]...

Cashback are not credited back for may months now. And when ever you ask customer support will say it will take another 10-15 days. this is happening for last 2-3 month and before that it started in March....

I have purchased a product through ZestMoney on no cost emi and the interest charges has to be refunded back to me as a cashback but past 7 months no cashback was refunded back to my account and ZestMoney customer care give assurance each month that it will be credited I will file a lawsuit that is the only option remaining....

Hi Team,

I had three loans from zest money my loan account number is 4E5214597AA7, A8E407A7E718 and 917272E51891. I paid off all loans on time. Now Zest money is not providing the NOC after lots of requests through proper channel. There is not a single default or late payment. Please do the needful for my NOC at the earliest.

Regards,
[protected]@gmail.com...

I have applied for the personal loan and it is approved. And i signed auto debit/nach using otp method and after that i also got messgae that you application is completed and approved and money willl be deposited in your bank account. But after waiting for 3 days i contacted your executives they told my nach is not complete so will send nach by mail sign it and send back. But i didn't get any mail. I chatted several times with your executives...

I realised a complain to delete my account to which zest money asked a period of 90 days. After again 90 days when I checked they didn’t delete my account and sent me a link which never open. It’s showing in my cibil and affecting it. I need a compensation. Cause I saw threads zest money never intends to delete customers account. Please take serious action...

I have already asked zest money to delete my account. It says it will take 90 days. Now after 90 days when I checked I saw my account still active. While complaining to them via mail. They sent a link where my account will be deleted after few question. But everyone I link will just load and load. Seems zest money don’t have intentions to deleted my account. I also saw few threads were zest money I doing the same. This is harassment. I...

I had taken a loan of 237000 financed by zest money ( ghalla bhansali) for a course at scaler academy on the app it shows i have closed the loan . The loan account number is [protected] it was disbursed on 11/06/2020 and got closed on 11/05/2022. However when i checked my cibil score lately it reported an active loan account [protected] with same amount 237000 and disbursed on same date 11/06/2020 and never been closed by zest money (...

I have taken 2 Loans from Zest Money (Loan Id :[protected] & E5707EF2675C) in which Loan ID :[protected] is closed. From march 2023, I have not received and single interest cashback from Zest Money. Whenever I call to customer care, they will say that money will be credited in next 10-15 days. its over 3 money and I haven't received any money. Please help us in this matter....

My request is not solved. Zest Money customer care told amount will send to your account in the end of july 31st but till now i didn't get my amount.
Zest Money making false commitment to Customers....

Worst app i have used ever.
They are not giving my refund back of 5507 rupees as this amount was deducted twice from my bank account on 5 jan 2023 since 8 months are passed but they are still not giving my money back....

ZestMoney is not deleting my account. I have raised the request to delete the account from the application as well as raised the ticket with their support team. Despite this they have not deleted my account....