ZestMoney Complaints & Reviews

My credit has been frozen!
And says credit has been temporarily inactivated! Why is it showing or frozen?

I have recently purchased filpkart gift voucher for ₹4749/- and don't get voucher code and pin. The loan amount is approved and converted emi. But i got a message from zestmoney that the voucher is ready for you and your voucher code and pin will send to your registered email.

I had a loan from zestmoney for my college fees at BITS Pilani. The loan period has been completed and I haven't received the paid interest. The paid interest is supposed to be remitted to my account as per the agreement.

It could be due to the bank account I given is an NRE account which accepts money only from outside of India and it's confirmed by the zest money(This account shouldn't have accepted in first place as they can't remit the amount) support team and they advised me to change the bank account which accepts money from India.

Hence, I asked them to change the bank account details and remit the paid interest to me. They asked me to send the last three months' bank statement which includes IFSC, account number, etc...

I forward the last three months bank statement(That includes IFSC code as well) to zestmoney support team on the 7th day of a month.(Statement usually generates only on that date in my bank).

Then the zestmoney team asked me to send the statement from the 1st and 7th day of the current month. Support team is expecting the last three months' statement calculating from the day of the email that I sent.

As far as I know, the last three months statement doesn't count the running days/month and it counts only the completed month. I can only generate the bank statement on every 5th of the month.

I have been struggling with the support team to get this done. I have tried to explain a lot and the support team is repeating their same points.

I escalated this matter twice to [protected]@zestmoney.in. But no response yet.

Could you help me to get my refund?

Customer Id:[protected]
Loan Id: 1CS2DT4483E6

Im applying for loan 30000
Before one month in zestmoney
They provide and notify me they split 3 vouchers, But they send me 2 vouchers only for me. one voucher worth 10000
This my issue . Kindly solve it
My first emi also passed.

I am trying to reach out ZestMoney for paying the amount of loan but they are not giving any response. I called customer care as well but they said our email team will contact you. It's been 2 days but no has contacted. This is very urgent issue as I am stuck for loan for this consumer loan. Please have some courtesy, care about your customers and help them.

My credit limit is frozen without any intimation. All my previous installments are paid. Kindly resolve the issue and reinstate my limit. My mail id is [protected]@gmail.com

I have personal loan and consumerable loan with zest money. I have given authorization to deduct emis of 10, 200/- inz the split of 8 times.

I was paying emis on time. Due to some medical reasons i could not pay last month. They have presented ecs as usual on 5th of May but it got bounced. Without prior intimation they have presented nultiple time. Around 30 times ecs got rejected and lien marked in my bank of baroda of Rs. 10, 000/-

This was an illegal or fraudulent transaction made by zest money.

By trusting them I gave permission them to deduct money from my account. They have misused it very badly.

Need justice here.

I made a purchase through Zest money on YAtra. It was for international flight tickets. I had to cancel since one of the travellers was covid positive. As per Yatra policy since the cancellation had to be done 1 day prior to the travel, I had to cancel directly with the carrier Vistara.

Vistara made a full refund to YAtra and Yatra in turn send the entire refund to Zest.

HOwever, Zest is still going on dedcuting EMI's for the purchase. Inspite of mails everyday, the only respone I am getting from their team is that they are looking into it. On asking what are they looking at since all cancellation and refund related emails have been shared with them, there is no response from their end.

I have applied for zestmoney loan but mistakenly applied for zestmoney voucher to be used on Flipkart. I didn't even got any voucher code or pin and should have to pay emi's from next month. How can I pay for something which I didn't even spend.
So, I want to cancel my voucher loan request from zestmoney on Flipkart.
Please help me with this.
My name is
Mohammed Jaweed.

Dear Sir/Mam,

I was get consumer loan from ZestMoney thrugh UpGrad for MSc program, but due to some reason my addmition application was cancelled. Then I asked refund my complete amount to UpGrad & ZestMoney which UpGrad already promissed.
I followup with them since 18-April 2022 but refund amount still not received from ZestMoney. As per the ZestMoney Promissed amount will be refunded within 7 to 10 working days which days already completed.
I am getting harsmed by the ZestMoney. Please refer below details from your refrence.
I request here to please help me on priority.

Name: Vijay Narayan Singh
Loan Amoount: 124999
Paid EMI: 5 EMI out of 12 EMI
Loan Tainour: 12 Month
Loan Number: 82RF7EW3DDOA
Registerd Number: [protected]
Email Id: [protected]@gmail.com

Regards,
Vijay Narayan Singh

My name is Abdul Raheman Shaikh I have purchased a flipkart voucher on Zest money of Rs 4000 on 06/06/2022 which is approved but I have not received the voucher code and pin yet. I have mailed to customer support team but they didn't respond.

There is a false enquiry report on my cibil account named Ghalla at 50000 but i can't applied any loan enquiry
Please solved this
Thankyou

Hi sir I have closed my loan of Rs.40, 000 which I taken from ZestMoney but it’s shows active and a delay of Rs.162 in April month the customer support does not give me proper feedback due to this my cibil is down and the lender iifl has also show it has delay rs 164 on there side.

Load generated for a cancelled Transaction on their own. And now even after getting it clarified they haven't cancelled loan and asked me to pay the emi otherwise my cibil score would be affected. Moreover after paying emi in 1 day advabce because their promised me they would refund it they said that since auto-pay is on so the same emi would be deducted again. Such a fraud company. Why would you guve oay now feature if you don't want your customer to pay on their own. I'll add mental harassment charges too if it doesn't get resolved in 10days max.

Loan id - 04004OF9C67Q

This complaint is regarding the wrong EMI representation in front of the bank due to which the bank has deducted 590 rs. I had taken 4 loans from the company and on the 5th of May 4 EMI was going to be deducted. due to an internet ban in the jodhpur area, I couldn't maintain the balance so the bank deducted the money from 4 late EMIs. today morning one more time deduction was made by the bank of 590 rs and when I call in the bank they said your EMI of 35 rs was late so this deduction is made. I don't have any instalment in my loans of 35 rs. when I called in the zest money they said that it was insurance fees which were presented in the bank so 590 is deducted. in my EMI schedule which is on the zest money, it is shown that it is included in the 1st instalment of the loan. I have a question about why the company has presented it as the 5th EMI when it is not maintained in the EMI schedule. i request the management to look into the issue and resolve it

I bought a MI mobile worth 61k+ on 28th May... According to ad I am eligible for 7500/- cash back( ad published both in MI store and Zestmoney app). Customer care rejected my the offer when I called. On their request shared the screen shot of offer through my registered e-mail to [protected]@zestmoney.in.
They neither acknowledging my multiple emails in this regard and not even giving cash back as promised in ad. Please help me In this matter

I just enquiry of personal loan interest in Zestmoney app but they have approved personal loan ₹37000 in my account. I don't want to any loan. I called the customer care of Zestmoney but they are not accepting my personal loan cancellation request.
So please do the needful

I have paid each and every emi on time never missed any.

Now they have blocked my account with says application did not pass check when i am using it since 2 year

Called customer service and they also do know why it is blocked.

Bad experience to such customers will make
You lose customers for sure.

I have paid this month EMI Amount of 15k. After the payment it shows a credit limit of 13k. I tried to create an Amazon voucher for the amount, but it showing unable to create the voucher. So I tried to call the customer care no one is taking the call. Then I chat with a person called INSHA KHAN. He is saying that 'Your CL got frozen on[protected] and you are not eligible for transactions until[protected]'. Is this the way to treat a customer? If my account is blocked then it should be inform me earlier. I paid the EMI with my only money left with me. I need my money back or I need the voucher. Otherwise I won't pay any more EMI with zest money. Also I will file a case against this issue.

Fraud happened with me[protected] so immediately I called the customer care guy to register a fraud case. After several try they responded me after 3 hour, and they told to raise complaint to cyber crime and issue will be resolved with 15 days, So I did as he say, after 15 days when I called them again to ask about my case, she told to me that they need more time, so I asked to them about auto debit of EMI then they told to me amount will not debit, meanwhile on 16th April I found an email from zest team which is send to on 08th april, so I immediately responded them with all details what they are asking, in resonse they has replied to me on 17th April that "your query is regarding Personal loan id:18B8519FC28C" then I replied to them no my concern about my both fraud loan "BD580D71B40C and 1AF5189BD20A.". after that i am continuously sending them an email to get status on case in written but they are not responding to me over there and when i called to caustomer care to get status they told to me we are looking into matter. so I told to customer care guy if EMI amount is not debit from my account then take you time,
Even on 5th may 2022, I connected with customer care to get confirmation whether amount will debit from my account or not still they told to me that amount will not debit, so again I told to them if amount if not debit from my account so take your time to resolve case and also I request to them stop calling me to pay your emi. So he/ she told to me we has raised a request to stop calling but still daily around 10 am I am getting call to pay EMI,
On 23 may I know about that they has debit 3630.82 RS. from my account, immediately I told to them return my money so they responded to me amount will return when case will closed so here zest money cheated me (they do one type of fraud here) because they told to me that amount will not debit from my account but they did.
On 26th May i get a call from zest money person to know how fraud has happen with me so I replied to them each and every details he needed in last he said to me your case will be resolved within one week, when i called to them to get status of my case then they told to me that they need around 45 days more and the thing that surprize me is when customer care person told to me that before 23 May 2022, he is unable to find my information related to my case in there system (it means they did nothing[protected] to[protected].

Noted:-
As customer care person told to me register complaints in cyber cell so I did that on[protected] and share with them at there [protected]@zestmoney.in so i did what they has told to me, cyber cell person call to me and said that zest money customer care people are not responding to cyber cell guy phone calls (here they are breaking law).
They are dealing with money with a very unmatured platform. 2 step authentication is in almost every place where we have done anything related to payment or loan.

So, I want only 4 simple things as below
1. Return all my money that they have debit from account related to fraud loans within 10 days from today[protected].
2. Close the loan as soon as possible by resolving the case.
3. Stop sending unnecessary email and unnecessary calling to pay EMI of fraud loans, it is one form of mental harassment
4. Stop damaging my cibil score, if my cibil score gets affected due to your system definitely I will see your organisation in court.

Important details and Noted.
1. LoanId's 1AF5189BD20A BD580D71B40C
2. My registered account number [protected].
3. Already shared cyber cell complaints file on[protected] with [protected]@zestmoney.in email Id.

How Fraud Has Happened with me on[protected].

"I has called zest customer care number [protected] which I get online to register complain about my cashback amount at 11 22 AM but call was not picked by anyone then i tried to call zest money customer care number [protected] at 11 23 AM it was not picked by anyone then I immediately received a call from fraud guy Mobile No [protected] at 11 23 AM, and he asked about my problem so I told to him about my problem, he said to me to solve issue he need my mobile number for verification, I shared with him then he told to me wait for some minute, so I waited for some minute then said to me for OTP I denied to him to share then he asked for DOB then I told to him, after some time I received message about amazon vouchers has been purchased by you. The zest loan has been approved. so immediately i cut a call and thought of some fraud guy trying to cheat me. I tried to reach him at 11 32 Am as well as 11 37 AM Details please find transaction details. 1. Loan Transaction ID is 1AF5189BD20A and Amount is 25101 splitted 3 vouchers into 10000, 10000, 5001 amount 2. Loan Transaction ID is BD580D71B40C and Amount is 19999 splitted into 2 vouchers 10000, 9999 amount What I wantI want zestMoney should cancel my all loan which is approved today 06 04 2022 DD MM YYYY format."