ZestMoney Complaints & Reviews

Apr 11, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

Apr 08, 2022

ZestMoney Customer Care's response Dear Manju,

Greetings from ZestMoney!

We can understand that your concern is regarding the double debit issue and we are sorry to hear this and we sincerely apologize for the inconvenience caused.

Would you be kind to share the latest Bank statement with us so that we can have the same review and assist you in a better way.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

Apr 08, 2022

ZestMoney Customer Care's response Dear Deepak,

Greetings from ZestMoney! Thank you for writing to us.

As I understand, your query is regarding the voucher code and pin against your Amazon loan ID: 273B17612154

Your voucher code and pin has been shared with the registered email ID (email). Please check your Inbox or Spam folder for the same.

However, If you are unable to find the voucher codes and pin in your Email, you can also check on WhatsApp number registered with ZestMoney.

To redeem the voucher in your Merchant wallet, please follow the steps listed below:

1. Log in to the Merchant account and choose the Gift card option to redeem the voucher by adding it to the wallet.

2. Choose 'Add gift card'

3. Enter the gift card number and the pin

4. Click on 'Add gift card'

Additionally, you may also redeem the voucher via the checkout page, by choosing the "Add gift card" option.

We hope your query has been addressed. For any further assistance, please feel free to reply to this email. We would be happy to assist.

Assuring you the best of our services, always.

Regards,
Team ZestMoney

Apr 08, 2022

ZestMoney Customer Care's response Dear Mohan,

Greetings from ZestMoney!

We can understand that your concern is regarding the double debit issue and we are sorry to hear this and we sincerely apologize for the inconvenience caused.

We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow 2 - 3 business days of time so that we can revert with an update at the earliest.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

Apr 08, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from ZestMoney!

We can understand that your concern is regarding the double debit issue and we are sorry to hear this and we sincerely apologize for the inconvenience caused.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

Apr 17, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from ZestMoney

We are glad to know that your refund has been credited back to your account. Hence please let us know if you require any further assistance.

Regards,
Team ZestMoney

Apr 08, 2022

ZestMoney Customer Care's response Dear Harshali,

Greetings from ZestMoney!

We can understand that your concern is regarding the credit limit issue.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow 2 - 3 business days of time so that we can revert with an update at the earliest.

We will try our best to not let problems like this affect the experience of our customers in the future.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

Apr 08, 2022

ZestMoney Customer Care's response Dear Aravinthkumar,

Greetings from ZestMoney! Thank you for writing to us and sharing the screenshot.

As we understand, your query is regarding the EMI amount which is debited twice for the loan ID: 5069CB5FBA24.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We have forwarded your request for the refund to our concerned team and we will get back to you as soon as we receive updates from their end.

For any further assistance, please feel free to reply to this email. We would be happy to assist.

Assuring you the best of our services, always.

Regards,
Team ZestMoney

Apr 08, 2022

ZestMoney Customer Care's response Dear Girish,

Greetings from ZestMoney!

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We have created a case ID for you related to your query regarding double debit issue and we request you to kindly have the same review and share the details that we require in order to initiate the refund from our end.

You would have received an Email from our end in the form of Case, hence we request you to kindly revert to the same case ID for the further assistance.

Case ID: 08297879

Looking forward on hearing back from you.

Regards
Team Zestmoney

Apr 08, 2022

ZestMoney Customer Care's response Dear Mohammed,

Greetings from ZestMoney!

We can understand that your concern is regarding the fraud issue for the loan ID: 7C4B2563EA90

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow us with sometime so that we can revert with an update at the earliest.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

Apr 08, 2022

ZestMoney Customer Care's response Dear Manibhushan,

Greetings from ZestMoney!

We can understand that your concern is regarding the late fee charges and double debit issue. we are sorry to hear this and we sincerely apologize for the inconvenience caused.

We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow 2 - 3 business days of time so that we can revert with an update at the earliest.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

Apr 08, 2022

ZestMoney Customer Care's response Dear Soumy,

Greetings from ZestMoney!

As I understand, your query is regarding the voucher code of your Flipkart voucher loan ID: 5F8F1DD8A793.

We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow 2 - 3 business days of time so that we can revert with an update at the earliest.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

Apr 08, 2022

ZestMoney Customer Care's response Dear Manibhushan,

Greetings from ZestMoney!

We can understand that your concern is regarding the late fee charges and double debit issue. we are sorry to hear this and we sincerely apologize for the inconvenience caused.

We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow 2 - 3 business days of time so that we can revert with an update at the earliest.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

Apr 08, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

Apr 08, 2022

ZestMoney Customer Care's response Dear Manibhushan,

Greetings from ZestMoney!

We can understand that your concern is regarding the late fee charges and double debit issue. we are sorry to hear this and we sincerely apologize for the inconvenience caused.

We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow 2 - 3 business days of time so that we can revert with an update at the earliest.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

Apr 08, 2022

ZestMoney Customer Care's response Dear Ramesh,

Greetings from ZestMoney!

We can understand that your concern is regarding the ECS charges for the loan ID: D0472DEA8C95

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We would request you to kindly share the bank statement with us where the charges are reflecting so that we can have the same review and assist you accordingly.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

Apr 08, 2022

ZestMoney Customer Care's response Dear Aaliya,

Greetings from ZestMoney!

We can understand that your concern is regarding the double debit issue for the loan ID: 3D9994455AB3

We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow

2 - 3 business days of time so that we can revert with an update at the earliest.

We will try our best to not let problems like this affect the experience of our customers in the future.

Please bear with us this one time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Team ZestMoney

Apr 08, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney