ZestMoney Complaints & Reviews

Transacted on two merchants viz Myntra with an amount of Rs.5246 and Ketch with an amount of Rs.1258.40 through zestmoney with Loan ID #914264F4464A and Loan Id #376D2DFKT739.
The entire order was cancelled and the same has been refunded by the merchant to the original payment source, i.e zestmoney but the particular loans has not been cancelled till date.
The order cancellation and refund details mail from the merchant has been forwarded to zestmoney customer service team and no resolution has been provided till date.
Moreover, the loan repayment schedule was from 05/04/202 for the particular loan Id #376D2DFKT739 as denoted in their loan agreement whereas it shows overdue in my ZestMoney account. I have contacted their customer service team multiple times via call and email and every time they say they have forwarded the issue to the concerned team. And I am yet to receive a reply from their concerned team. It is really very frustrating. They have made me a loan defaulter without any mistake of mine. Have been transacting though zestmoney since a long time and have made all the payments before time. But for refunds this is the worst service. Hope they solve my issue.

25 days ago i made a payment to merchent 24999/- the order was cancelled because of time-out. Zestmoney stuck my amount, no one of zest team help to shortout this problem, i called to customer care many time, but they say amount refund with in 7 working days, also my laon account still on with load id no[protected], i said to seniors customer service to stop loan account, they did not take any action on it,
I suggest to other zest users to beware from zest fraud, it's better to use credit card.
# zestmoney is a fraud app.

Hello zest money give me flipcard vocher
But this vocher not apply not work why
So it is totally not applying flipcard vocher code and pin
Immediately cancel this vocher loan other wise I complaint in cyber cell my Loan I'd
E769F64FD6EC

My zest money account loan amount 35600 rs was automatically converted into amazon pay vouchers without notifying me. Even I havent requested for to convert into amazon pay vouchers. When I call zest customer care they were asking me to raise complaint on cyber crime portal. i raised complaint in cyber crime as well. Cyber crime also suggested me to register FIR in nearest police station. I see same type of frauds happened to other customers from ZEST Money. This is looks like ZEST money doing some new type of fraud. So please aware of ZEST Money. I have shared cyber crime ack number to [protected]@zestmoney.in as well.

Whole fetching the information of how the credit limits works it was mistakenly created a voucher. I have not interested to buy the product from the voucher.I don't need that voucher then y should I pay for it.please cancel it.please cancel the voucher and i can't able to pay the emi amount too.I too know that it is valid for one year.please. Don't highlight this.I don't want to purchase anything.please Don't do compulsion like once created a voucher you have to pay if i purchase any products or not.so please cancel it.It is showing like first month have to pay 8000 and 8 month 6500 to pay it is totally insane and i can't afford that much amount.please cancel it asap.thank you

To whomever it concern,

This is to let you know after making multiple attempts and even being at good terms with zest money folks you guys have ruined my credit score i talked to serveral agents and supervisor from the company nobody has able to resolve the concern.
Nobody returns a call and IVR doesn't connect to right person

Even after pre closing most of the loans you still reported late payments and...

I have got credit limit of 40000, but when I am doing Aadhar Kyc it say that duplicate Aadhar
When I contacted customer support they said that my aadhar card is linked with another account but I have never had a zestmoney account before.

I had been receiving emails saying to pay back the loan that someone took using my email id.
When I asked the ZestMoney to cancel the account they are not closing, They are expecting me to pay the money or else contact the merchant who took the loan.
How will I contact the merchant if I don't know who the merchant is?
Just by giving the merchant name to me to contact is not useful at ​all

Company Name: ZestMoney
date25 March 2022

I would like my account to be closed which was not opened without my consent

Dear sir

pls cancel my as my order is cancelled

On March 8th as settlement amount of Rs 16043 /- i paid after the mail conversation with your team... After 3 days onwards i started following up for the payment updates... Nobody is taking initative to rectify my issues

I made a booking on MakeMyTrip on 14 march and was canceled it was refunded back but still, it's showing as loan EMI in my account
LOAN ID-E6B926ZB46EE
I contact your support mailed you so many times but no response.
AS A REFerence I HAVE ATTACHED A PHOTO FROM MAKEMYTRIP

I made a booking on MakeMyTrip on 14 march and was canceled it was refunded back but still, it's showing as loan EMI in my account
LOAN ID-E6B926ZB46EE
I contact your support mailed you so many times but no response.
AS A REFerence I HAVE ATTACHED A PHOTO FROM MAKEMYTRIP

I just signed up on Zestmoney, after that i have uninstalled app.
I have not taken any loan and never did any transaction with ZestMoney.

Daily i am getting message and calls from Zest marketing or some promotion calls. Earlier i raised this concern with ZestMoney they said i wont receive calls.

This people are annoying.Please remove my number from your data base and deactivate my account and never call or message.

ZestMoney Number +91-[protected]

I have applied for the loan Order Id: 45199441B487
the principal amount of the loan is 42000 and interest is 5161 and processing fees is 2176
I need the clarification for the processing fees on what basis the processing fees are calculated. As per the RBI direction Master Circular- ‘Non-Banking Financial Company-Micro Finance Institutions’ (NBFC-MFIs) - Directions
RBI/2015-16/20
DNBR (PD) CC.No.047/03.10.119/2015-16...

I have paid down payment for the loan and I haven't received any giftcard from them when i call customer care they tell kyc not updated everytime but i have done the kyc through links they send and website also but each time i do it shows kyc is updated. But still they tell same thing. I want my down payment amount back or the giftcard which i have applied. I want a solution for the problem i faced from zest.

Order is cancelled on amazon, but loan is active in zest money.
Payment was declined by amazon and loan is active. Have requested zest money on same issue, but not got any proper reply on closing it. Have forwarded all cancellations regarding mails from amazon to them. But also there is reply and action. Fraud zest money.
Loan id is :[protected]
Email:- [protected]@gmail.com

Hi SIr Good evening. I am Manoj Kumar Behera from bhubaneswar Odisha.. I have taken loan from zestmoney and i have paid all the credits as well but it is not showing.

I created my zestmoney account today itself . I got message from zestmoney that my loan is approved . i opened my account and i found that 19999 rs amount is approved and i got some vouchers . I checked that vouchers they were already expired . my loan id is 2A026D3F4014. Pls solve this issue asap

Hi

On February 26th, 2022, I paid the EMI for the month of March. It has not been updated from your side despite my persistent emails and phone calls.

Nobody is responding to the emails, and your phone executive is completely clueless.

I provided the necessary documents as requested by your team.
Please update as soon as possible. My loan id is E2254DC1C0ED.
Thank you.

I applied to cancel personal loan because it's not activated it's approved only. And till now I didn't get that amount but EMI is activated.