ZestMoney Complaints & Reviews

My self Pawan Kumar I have purchased a amazon voucher of Rs 3450 on 04/04/2022 which is approved but I have not received the voucher code and pin yet
An error occurred when click on generate voucher that "your voucher is ready and will email shortly "
And Rs 3450 also debited from my credit limit
Please send the voucher code as soon as possible

Hi i have generated a Amazon gift voucher for 44000, but i have still not got the voucher codes they have started my loan emi, it says the voucher will be delivered to mail but i have also not received any mails for this, please resolve this issue ASAP as i have some urgent requirement for some purchase.

Company is not deactivatingy account even after multiple followups

I applied for amazon voucher in zest money.It shows me that voucher code and pin would be sent to mail.I didn't get my voucher code and pin.pls resolve this.

Sir mera naam satyadev hai sir mera mobile number hai [protected] hai sir yah company mere account se 1 saal se extra amount debited ker rahe hai sir aap mere account statement mai dekh lijiye yah company is baar 2050 kaat liye hai sir is company se bacha lijiye aur yah rupay refund kera dijiye.thanks

I created a voucher for 3000 on zest money to amazon account after creating the voucher i am unable to generate voucher code and pin

Hi i have generated a Amazon gift voucher for 30000, but i have still not got the voucher codes, it says the voucher will be delivered to mail but i have also not received any mails for this, please resolve this issue ASAP as i have some urgent requirement for some purchase

I have a approved loan of 9500 /- and requested amazone vouchers on 2022
April 4. I got a email telling me that my voucher codes are ready. But when i log in into my zest money account and click that 'view voucher' option i'm getting a msg "your vouchers are ready. We will email the voucher codes and pin shortly". I'm trying from yesterday but i did not get email containing voucher codes yet. Please fix this problem, i have to buy something really urgent

Some one has created amazon vochers worth rs42000 and redemeed them. Ihave noticed this fraud to zest money team but there is no correct response . Has that loan was not created or not utilised by me so please cancel that loan .

I am found that, last three months you are wrong reporting in CIBIL report. Rs. 276.00 showing outstanding in CIBIL in your Account No. DXKOL[protected]. But I have no outstanding with you. My last EMI on my Loan ID :923C3460B1Z2 paid on[protected] which was before the due date. Also in my CIBIL the ZestMoney shows Rs. 3, 00, 000.00 as a loan limit without take my permission. I also mail him to close the account as I have no more require loan from ZestMoney but no action taken. This dues effect in my CIBIL Score. My CIBIL score jump down from 850 to 720 due to this false outstanding. I repeatedly mail to resolve the issue but ZestMoney not taking any action. Please remove the account from my CIBIL as soon as possible.

Sir,
I didnt applied for amazon gift vouchers. Following vouchers issued by zest for amazon pay:-

H2HZ-WABQ85-6UPK
23N4-MUMVBJ-N9DH
CREQ-P6VBP9-TZPT 7

For loan id 532420E4829C

However i have not utilized those vouchers and loan ids are created for me by zest money.
When i am trying to use the vouchers following message is coming from amazon.

This gift card/voucher has already been added to another account.

I have contacted to amazon and they are telling that: following vouchers are reedmed from them by anyone nor available with them for redemption by anyone. Also some of amazon site telling that the amazon vouchers received from you are not in proper format of amazon.

My id is Swathi Sri A. [swathisri4mail]@gmail.com.in my knowledge i have not requested for any amazon vouchers. If zest money is provided to me in my zest money account i am also not able to utilize the right now.

So kindly check
1. Either the vouchers are utilized by any person other then me.
2. Either the vouchers are true amazon vouchers.
3. When and on which date i had requested for the vouchers.
4. If something problem with the vouchers and not utilized till now, can u provide me fresh vouchers for same amounts by cancelling these vouchers or cancel/ close my above two loans created in zest money.
5. If the vouchers are utilized, where these are utilized for what purpose by whom?
6. Please provide me the such details for moving to cyber crime cell.
7. Solve the queries at earliest as i am afraid.

Note: If it is not solved. I will complaint to police and consumer court.

Also Iam trying to contact you for so long. Solve this issue at earliest.

Transacted on two merchants viz Myntra with an amount of Rs.5246 and Ketch with an amount of Rs.1258.40 through zestmoney with Loan ID #914264F4464A and Loan Id #376D2DFKT739.
The entire order was cancelled and the same has been refunded by the merchant to the original payment source, i.e zestmoney but the particular loans has not been cancelled till date.
The order cancellation and refund details mail from the merchant has been forwarded to zestmoney customer service team and no resolution has been provided till date.
Moreover, the loan repayment schedule was from 05/04/202 for the particular loan Id #376D2DFKT739 as denoted in their loan agreement whereas it shows overdue in my ZestMoney account. I have contacted their customer service team multiple times via call and email and every time they say they have forwarded the issue to the concerned team. And I am yet to receive a reply from their concerned team. It is really very frustrating. They have made me a loan defaulter without any mistake of mine. Have been transacting though zestmoney since a long time and have made all the payments before time. But for refunds this is the worst service. Hope they solve my issue.

25 days ago i made a payment to merchent 24999/- the order was cancelled because of time-out. Zestmoney stuck my amount, no one of zest team help to shortout this problem, i called to customer care many time, but they say amount refund with in 7 working days, also my laon account still on with load id no[protected], i said to seniors customer service to stop loan account, they did not take any action on it,
I suggest to other zest users to beware from zest fraud, it's better to use credit card.
# zestmoney is a fraud app.

Hello zest money give me flipcard vocher
But this vocher not apply not work why
So it is totally not applying flipcard vocher code and pin
Immediately cancel this vocher loan other wise I complaint in cyber cell my Loan I'd
E769F64FD6EC

My zest money account loan amount 35600 rs was automatically converted into amazon pay vouchers without notifying me. Even I havent requested for to convert into amazon pay vouchers. When I call zest customer care they were asking me to raise complaint on cyber crime portal. i raised complaint in cyber crime as well. Cyber crime also suggested me to register FIR in nearest police station. I see same type of frauds happened to other customers from ZEST Money. This is looks like ZEST money doing some new type of fraud. So please aware of ZEST Money. I have shared cyber crime ack number to [protected]@zestmoney.in as well.

Whole fetching the information of how the credit limits works it was mistakenly created a voucher. I have not interested to buy the product from the voucher.I don't need that voucher then y should I pay for it.please cancel it.please cancel the voucher and i can't able to pay the emi amount too.I too know that it is valid for one year.please. Don't highlight this.I don't want to purchase anything.please Don't do compulsion like once created a voucher you have to pay if i purchase any products or not.so please cancel it.It is showing like first month have to pay 8000 and 8 month 6500 to pay it is totally insane and i can't afford that much amount.please cancel it asap.thank you

I have got credit limit of 40000, but when I am doing Aadhar Kyc it say that duplicate Aadhar
When I contacted customer support they said that my aadhar card is linked with another account but I have never had a zestmoney account before.

I had been receiving emails saying to pay back the loan that someone took using my email id.
When I asked the ZestMoney to cancel the account they are not closing, They are expecting me to pay the money or else contact the merchant who took the loan.
How will I contact the merchant if I don't know who the merchant is?
Just by giving the merchant name to me to contact is not useful at ​all

Company Name: ZestMoney
date25 March 2022

I would like my account to be closed which was not opened without my consent

Dear sir

pls cancel my as my order is cancelled

On March 8th as settlement amount of Rs 16043 /- i paid after the mail conversation with your team... After 3 days onwards i started following up for the payment updates... Nobody is taking initative to rectify my issues