Claimed

ZestMoney Complaints & Reviews

zestmoney.in

3.1

Updated: Oct 1, 2024

Complaints 1637

Resolved

989

Unresolved

648

Good! ZestMoney values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ZestMoney step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to ZestMoney

Having problems with ZestMoney?

File a complaint and get it resolved by ZestMoney customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ZestMoney

ZestMoney reviews & complaints page 39

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

25 days ago i made a payment to merchent 24999/- the order was cancelled because of time-out. Zestmoney stuck my amount, no one of zest team help to shortout this problem, i called to customer care many time, but they say amount refund with in 7 working days, also my laon account still on with load id no[protected], i said to seniors customer service to stop loan account, they did not take any action on it,
I suggest to other zest users to beware from zest fraud, it's better to use credit card.
# zestmoney is a fraud app.

ZestMoney customer support has been notified about the posted complaint.

Apr 01, 2022

Updated by Tanay Rah Still No Action Taken by zestmoney team, only four days left for emi payment..

Apr 06, 2022

Updated by Tanay Rah Still there is no any action taken by zest team, It's been a month, even i had to paid first emi.
Fraud zest.
Don't believe on zest.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello zest money give me flipcard vocher
But this vocher not apply not work why
So it is totally not applying flipcard vocher code and pin
Immediately cancel this vocher loan other wise I complaint in cyber cell my Loan I'd
E769F64FD6EC

+1 photos

ZestMoney customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My zest money account loan amount 35600 rs was automatically converted into amazon pay vouchers without notifying me. Even I havent requested for to convert into amazon pay vouchers. When I call zest customer care they were asking me to raise complaint on cyber crime portal. i raised complaint in cyber crime as well. Cyber crime also suggested me to register FIR in nearest police station. I see same type of frauds happened to other customers from ZEST Money. This is looks like ZEST money doing some new type of fraud. So please aware of ZEST Money. I have shared cyber crime ack number to [protected]@zestmoney.in as well.

ZestMoney customer support has been notified about the posted complaint.

View replies

A

Avinashdwi

Mar 31, 2022

Same happend with me on 1 Feb 22

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Post your Comment

Comment Guidelines

Whole fetching the information of how the credit limits works it was mistakenly created a voucher. I have not interested to buy the product from the voucher.I don't need that voucher then y should I pay for it.please cancel it.please cancel the voucher and i can't able to pay the emi amount too.I too know that it is valid for one year.please. Don't highlight this.I don't want to purchase anything.please Don't do compulsion like once created a voucher you have to pay if i purchase any products or not.so please cancel it.It is showing like first month have to pay 8000 and 8 month 6500 to pay it is totally insane and i can't afford that much amount.please cancel it asap.thank you

ZestMoney customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

To whomever it concern,

This is to let you know after making multiple attempts and even being at good terms with zest money folks you guys have ruined my credit score i talked to serveral agents and supervisor from the company nobody has able to resolve the concern.
Nobody returns a call and IVR doesn't connect to right person

Even after pre closing most of the loans you still reported late payments and...

Helpful

Found this helpful?

Write a comment

I have got credit limit of 40000, but when I am doing Aadhar Kyc it say that duplicate Aadhar
When I contacted customer support they said that my aadhar card is linked with another account but I have never had a zestmoney account before.

+1 photos

May 4, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had been receiving emails saying to pay back the loan that someone took using my email id.
When I asked the ZestMoney to cancel the account they are not closing, They are expecting me to pay the money or else contact the merchant who took the loan.
How will I contact the merchant if I don't know who the merchant is?
Just by giving the merchant name to me to contact is not useful at all

Company Name: ZestMoney
date25 March 2022

I would like my account to be closed which was not opened without my consent

+1 photos

May 3, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Mar 26, 2022

Updated by jn2020 Your Customer care is giving me the same response.
I cannot login to cybercrime India URL from Singapore too.
I have tried

Verified Support

Mar 28, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Dear sir

pls cancel my as my order is cancelled

+2 photos

Apr 29, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Mar 25, 2022

Updated by Abhay Dahe cancel my loan as my order is cancelled

Verified Support

Mar 28, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

On March 8th as settlement amount of Rs 16043 /- i paid after the mail conversation with your team... After 3 days onwards i started following up for the payment updates... Nobody is taking initative to rectify my issues

ZestMoney customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I made a booking on MakeMyTrip on 14 march and was canceled it was refunded back but still, it's showing as loan EMI in my account
LOAN ID-E6B926ZB46EE
I contact your support mailed you so many times but no response.
AS A REFerence I HAVE ATTACHED A PHOTO FROM MAKEMYTRIP

+1 photos

Apr 29, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2022

ZestMoney Customer Care's response Dear Sabita,

Greetings from ZestMoney! Thank you for writing to us.

As we understand, your query is regarding the cancellation of your loan id: E6B926ZB46EE.

We understand your query is yet to be resolved, and we regret the delay.

However, our concerned team is still working on your request, and we will get back to you as soon as we receive updates from their end.

We are following up with them regularly on your behalf to get this closed as soon as possible.

For any further assistance, please feel free to reply to this email. We would be happy to assist.

Assuring you the best of our services, always.

Regards,
Team ZestMoney

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I made a booking on MakeMyTrip on 14 march and was canceled it was refunded back but still, it's showing as loan EMI in my account
LOAN ID-E6B926ZB46EE
I contact your support mailed you so many times but no response.
AS A REFerence I HAVE ATTACHED A PHOTO FROM MAKEMYTRIP

+1 photos

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2022

ZestMoney Customer Care's response Dear Sabita,

Greetings from ZestMoney! Thank you for writing to us.

As we understand, your query is regarding the cancellation of your loan id: E6B926ZB46EE.

We understand your query is yet to be resolved, and we regret the delay.

However, our concerned team is still working on your request, and we will get back to you as soon as we receive updates from their end.

We are following up with them regularly on your behalf to get this closed as soon as possible.

For any further assistance, please feel free to reply to this email. We would be happy to assist.

Assuring you the best of our services, always.

Regards,
Team ZestMoney

Apr 04, 2022

Updated by Twikito Series It's been more than 2 weeks tomorrow is Emi deduction day who gonna pay it. And if it's a nach return charge I gonna file a complaint now.

Apr 12, 2022

Updated by Twikito Series Great been 1 month still no resolution

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I just signed up on Zestmoney, after that i have uninstalled app.
I have not taken any loan and never did any transaction with ZestMoney.

Daily i am getting message and calls from Zest marketing or some promotion calls. Earlier i raised this concern with ZestMoney they said i wont receive calls.

This people are annoying.Please remove my number from your data base and deactivate my account and never call or message.

ZestMoney Number +91-[protected]

Apr 30, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Mar 23, 2022

Updated by Naveen_B_Rao My ZestMoney Registered Number +91-[protected]

Verified Support

Mar 29, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Benguluru

I have applied for the loan Order Id: 45199441B487
the principal amount of the loan is 42000 and interest is 5161 and processing fees is 2176
I need the clarification for the processing fees on what basis the processing fees are calculated. As per the RBI direction Master Circular- ‘Non-Banking Financial Company-Micro Finance Institutions’ (NBFC-MFIs) - Directions
RBI/2015-16/20
DNBR (PD) CC.No.047/03.10.119/2015-16...

Helpful

Found this helpful?

Write a comment

I have paid down payment for the loan and I haven't received any giftcard from them when i call customer care they tell kyc not updated everytime but i have done the kyc through links they send and website also but each time i do it shows kyc is updated. But still they tell same thing. I want my down payment amount back or the giftcard which i have applied. I want a solution for the problem i faced from zest.

May 1, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Order is cancelled on amazon, but loan is active in zest money.
Payment was declined by amazon and loan is active. Have requested zest money on same issue, but not got any proper reply on closing it. Have forwarded all cancellations regarding mails from amazon to them. But also there is reply and action. Fraud zest money.
Loan id is :[protected]
Email:- [protected]@gmail.com

Apr 22, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2022

ZestMoney Customer Care's response Dear Preetam,

Greetings from ZestMoney!

We understand you want to cancel your loan ID:[protected] since the order has been canceled.

We understand your query is yet to be resolved and apologize for the inconvenience caused.

However, our concerned team is still working on your request, and we will get back to you as soon as we receive updates from their end.

Rest assured your query will be resolved at the earliest.

Thank you for being a valued customer.

Assuring you the best service.

Regards,
Team ZestMoney

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Plot no 307/394, Dumuduma,phase 3

Hi SIr Good evening. I am Manoj Kumar Behera from bhubaneswar Odisha.. I have taken loan from zestmoney and i have paid all the credits as well but it is not showing.

Apr 22, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I created my zestmoney account today itself . I got message from zestmoney that my loan is approved . i opened my account and i found that 19999 rs amount is approved and i got some vouchers . I checked that vouchers they were already expired . my loan id is 2A026D3F4014. Pls solve this issue asap

Apr 22, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2022

ZestMoney Customer Care's response Dear Badeti,

Greetings from ZestMoney! Thank you for writing to us.

We understand your query is yet to be resolved, and we regret the delay.

However, our concerned team is still working on your request, and we will get back to you as soon as we receive updates from their end.

We are following up with them regularly on your behalf to get this closed as soon as possible.

For any further assistance, please feel free to reply to this email. We would be happy to assist.

Assuring you the best of our services, always.

Regards,
Team ZestMoney

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi

On February 26th, 2022, I paid the EMI for the month of March. It has not been updated from your side despite my persistent emails and phone calls.

Nobody is responding to the emails, and your phone executive is completely clueless.

I provided the necessary documents as requested by your team.
Please update as soon as possible. My loan id is E2254DC1C0ED.
Thank you.

ZestMoney customer support has been notified about the posted complaint.

Mar 16, 2022

Updated by Bombay12345 Hi,
My complaint has not been resolved, and a collection agent has contacted me regarding the payment.
I paid the EMI for March 2022, on February 26th, 2022, more than 18 days ago.

Verified Support

Mar 22, 2022

ZestMoney Customer Care's response Dear Munzir,

Greetings from ZestMoney!

We can understand that your concern is regarding the payment issue for the loan ID: E2254DC1C0ED

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

As per the update from our relevant team, we would like to inform you that the payment which was made on 9th of February was updated in our records on 11th of February 2022.

However the payment which was made on 26th of February 2022 for the month of March was not posted nor refunded, due to which the same has been forwarded to the tech team for the resolution on priority.

We will close the issue within the next 24 hours of time, hence please bear us with this one time so that we revert with an update at the earliest.

Your relationship is extremely important to us, and we never want our errors to set you off track. We’re very committed to making it right, you can rest assured, we are taking this seriously. Thanks again for your patience while we work through this.

Regards,
Team ZestMoney

Mar 24, 2022

Updated by Bombay12345 Hi,

Your company has been doing this for about a month. There collection agent has called me several times about the
payment I made on February 26th, 2022.

I'm sure they'll send collection agents to my house to harass me even more.
I gave them my bank account information numerous times, and their collection person repeatedly asked for it.

Please stop harassing me. If something were to happen to me, your company would be held accountable.
My emails to their top management went unanswered.

They send me text messages and Whatsapp messages about payments on a daily basis, and they have attempted to withdraw money from my bank account as well.

I will file a complaint with the human rights department about this.

Thank you

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I applied to cancel personal loan because it's not activated it's approved only. And till now I didn't get that amount but EMI is activated.

+1 photos

Apr 27, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

View replies

P

pavan chauda

Mar 15, 2022

Just now i received amount of 116000. And i paid 48516 so total remaining amount will be[protected]+4600 processing fess) but still it's showing 79k+ amount.

Regarding issue personal loan - Comment #3972988 - Image #0

Regarding issue personal loan - Comment #3972988 - Image #1

M

Manjunath Totad

Mar 21, 2022

Some one haked my zestmoney account took Amzon gift voucher Rs 32595 without my permission pls cancelled that loan I can't applying any loan

Regarding issue personal loan - Comment #3974941 - Image #0

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Form last month, I have tired to apply Zest money with the help of some agent, after the long struggle of 10 days set bank mandate in zest money page. Person called for placing emi mandate but amount was debited around 87500 without any debit message and response from the zest money side. They will complete after confirm from your side to process, just initialled the process, now 87500 was gone from app.

Kindly do the needful

ZestMoney customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines