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zestmoney.in
3.1
Updated: Aug 5, 2025
Complaints 1638
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649
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ZestMoney reviews & complaints page 4

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P
Prithivi_1309
from Chennai, Tamil Nadu
Oct 5, 2023
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I have been using Zest money for the past 3+ years now. In Feb 2023, i bought a TV using Zest money with ZERO INTEREST option. But i have been charged interest every month and i have not yet received any interest cashback from Feb'2023.
Even after multiple calls and emails to the customer care, i have been given false assurance every time. Till now the issue has not been resolved.

Details:
Loan ID: 39014C014649

I request the zest money team to give back the promised cashback amount as soon as possible.

Regards,
Prithiviraj M
ZestMoney customer support has been notified about the posted complaint.
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    S
    Sathish125
    from Coimbatore, Tamil Nadu
    Oct 5, 2023
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    Very worst company... We closed the payment before one month... Now one month completed till we didn't get NOC form ... We alrdy mail many times... Only said wait for customer side ... Kindly don't do that ... Please do that customers request as soon as possible... Till now one month is going on we didn't recieved noc ... So delay compare to other loans ... From now on please process immediately for customer request if any... [ Loan ID : D4D6950BCCE9 ] *Kindly send noc for this one I need immediately* alrdy one month delay for this noc..
    ZestMoney customer support has been notified about the posted complaint.
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      H
      harjas kalsi
      Oct 3, 2023
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      I have paid 6 EMI’s but still not received cash back on any single EMI. I have taken product through Zest just because I though this is a good company. But due to this I can’t trust this company and cannot recommend others to do so.
      ZestMoney customer support has been notified about the posted complaint.
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        H
        Hozefa19
        from Jetpur, Gujarat
        Sep 30, 2023
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        I bought an iPhone 12 on emi through ZestMoney financing option with no cost emi and the interest charged each month is supposed to be reverted back in the form of a cashback.

        I got the cashback for January and February but since March it's stopped. I have been paying my EMIs in due time and now they have a pending cashback to give me from March to September.
        ZestMoney customer support has been notified about the posted complaint.
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          A
          Arawn
          Sep 25, 2023
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          Hi
          My name is vijay
          My mail [protected]@gmail.com
          I got a credit limit of 30544 rupees
          So I am completed kyc
          And it shows the application is under review and it takes less than 24 hours
          But it is the 2nd day
          And still it shows the same
          How can I activate the credit limit
          ZestMoney customer support has been notified about the posted complaint.
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            D
            Deepmandal727
            Sep 20, 2023
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            Address: https://www.zestmoney.in/

            Facing the same problem.
            I am not receiving my cashback from March 2023, But I have paid my EMI on time. Loan no 999A519AA379, the cashback amount for the month of March For 111.0, and For April 90.0. May 69.0, June 47.0, July 546.00.
            2nd loan no 999A519AA379, the cashback amount is 222.0

            When we call support, they all the time say the same thing again and aging, we have a technical problem, your amount will be refunded soon.
            They have been doing this with me since May 2023. I have to call them every time after 15 days

            But they only have a single word. Your amount will be refunded soon.

            No reply on email or no other alternate for this.

            I want to close my loan account ASAP.

            Very worst support service.

            Hope you understand.
            ZestMoney customer support has been notified about the posted complaint.
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              D
              Deepmandal727
              Sep 20, 2023
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              Website: www.zestmoney.in

              The cash back of 2 loans from march to July.
              Loan no 999A519AA379, Which was pre closed, the cashback amount 222.0 (confirmed by Zest money)
              Loan 15252F7A9447, was closed by paying all the emi on time but the cashback amount for the month of March For 111.0, and For April 90.0. May 69.0, June 47.0, July 546.00.

              Complaint reference number 2439256
              for reference I am attaching the old and new screen shots .
              In Every 15 I am used to talk to the zest money care and the are sharing a expected date on 1 st of the month or middle of the month.
              ZestMoney customer support has been notified about the posted complaint.
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                A
                ayapadas
                Sep 12, 2023
                Oct 17, 2023
                This thread was updated on Oct 17, 2023
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                Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru,
                Website: zestmoney.in

                My Emi was double debited on July 6, 2023. I complained many times over the phone and email. But they are not giving my money back. I have a bank statement and email conversation for proof.
                How can I refund my money from Zestmoney?
                ZestMoney customer support has been notified about the posted complaint.
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                Issue has not been resolved yet
                Reply
                there is no way bro
                Reply
                ayapadas's [Complaint's author] reply, Oct 22, 2023
                Please register a complaint on https://consumerhelpline.gov.in/
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                  S
                  Shubhm1201
                  from Kolkata, West Bengal
                  Sep 11, 2023
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                  Dear Zestmoney team,

                  On 11th September 2023 I have been charged an amount of Rs.295 on the account of failed mandate but my EMI due on 5th September was already paid on time. I had sufficient amount in my bank account and paid my EMI on due time without fail. Please refund my amount back.

                  Registered Mobile: [protected]
                  Registered Email: [protected]@gmail.com
                  ZestMoney customer support has been notified about the posted complaint.
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                    S
                    sanjaychhimpa001
                    Sep 11, 2023
                    Oct 3, 2023
                    This thread was updated on Oct 3, 2023
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                    Facing same problem.
                    I am not receiving my cashbak from March 2023, But I am paying my emi on time.

                    When we call to support and they all time saying same thing again ad agin, We have technical prblem, Your amount wiil be refund soon.
                    They are doing this with me since May 2023. I have to cal them every time after 15 day's

                    But they only have single word is Your amount will refund soon.

                    No reply on email or no other alternate for this.

                    I want to close my loan asap.

                    Very wrost support service. I am web developer. Hire me for fix this technical issue, and I am sure it will not take month's.

                    Hope you understand.
                    Sanjay Chhimpa
                    Email jay.[protected]@gmail.com
                    ZestMoney customer support has been notified about the posted complaint.
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                      D
                      Diksha Limbachiya
                      Sep 6, 2023
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                      Address: Zest Money

                      I had purchased mobile from one dealer and emi from zest money on january
                      He said a cashback will automatically be credited to my accounts
                      I have been regularly paying the EMI. However, I haven’t received any cash back. It’s been more than 6 months but no cash back or updates from the team.
                      I have been following up with ZestMoney customer care each month and only getting promises that it will be done the next month.
                      Kindly look into the matter and do the needful.
                      ZestMoney customer support has been notified about the posted complaint.
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                        A
                        anuragnegi9
                        from Noida, Uttar Pradesh
                        Sep 4, 2023
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                        I am writing this email regards to the concern i am facing on my CIBIL Score, as I borrowed 2 loans from Zest money.
                        1st Loan Account no.[protected] RS 5, 924 on 11th Feb 2022 and I have paid all the balance on 2nd May 2022. There is no amount due in my account.

                        2nd Loan Account no. 26A4802730V2- RS 13, 261 on 6th June 2021 and I have paid all the balance on 21st Aug 2021. There is no amount due in my account.

                        As I have paid all the EMI'S on time but in my CIBIL Score it shows amount due and active from 2021, i have sent multiple emails from March 2023 to them and they have resolved only one account, but another still shows active. Because of that my CIBIL Score comes to 450 from 850 and it has increased interest on home loan.

                        Please find the attached payment confirmation from Zestmoney app.
                        ZestMoney customer support has been notified about the posted complaint.
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                          A
                          Abdul Kumbhar
                          Sep 4, 2023
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                          Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru,

                          Transaction detailed attached below hasn't received its payemnts for EMI
                          Transaction Done on 03/05/2023 and 05/05/2023 through pine labs POS Since
                          83 Days...

                          Shop Name: ALFA ENTERPRISE
                          Pine Labs TID: 41361456
                          Zest money TID:11383462
                          ZestMoney customer support has been notified about the posted complaint.
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                            J
                            Jaiprakash984
                            from Pune, Maharashtra
                            Sep 1, 2023
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                            I have purchased a product through ZestMoney on no cost emi and the interest charges has to be refunded back to me as a cashback but past 7 months no cashback was refunded back to my account and ZestMoney customer care give assurance each month that it will be credited I will file a lawsuit that is the only option remaining...

                            Loan Account- 108A00364138

                            Regards,
                            Jai Prakash
                            [protected]
                            ZestMoney customer support has been notified about the posted complaint.
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                              K
                              krajan18
                              Aug 24, 2023
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                              Cashback are not credited back for may months now. And when ever you ask customer support will say it will take another 10-15 days. this is happening for last 2-3 month and before that it started in March.
                              ZestMoney customer support has been notified about the posted complaint.
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                                A
                                Albertdaniel63
                                Aug 22, 2023
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                                I have purchased a product through ZestMoney on no cost emi and the interest charges has to be refunded back to me as a cashback but past 7 months no cashback was refunded back to my account and ZestMoney customer care give assurance each month that it will be credited I will file a lawsuit that is the only option remaining.
                                ZestMoney customer support has been notified about the posted complaint.
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                                  B
                                  Bahauddin Saiyed
                                  Aug 17, 2023
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                                  Address: Rajsamand

                                  Hi Team,

                                  I had three loans from zest money my loan account number is 4E5214597AA7, A8E407A7E718 and 917272E51891. I paid off all loans on time. Now Zest money is not providing the NOC after lots of requests through proper channel. There is not a single default or late payment. Please do the needful for my NOC at the earliest.

                                  Regards,
                                  [protected]@gmail.com
                                  ZestMoney customer support has been notified about the posted complaint.
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                                    A
                                    ashishtomarx
                                    Aug 10, 2023
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                                    I have applied for the personal loan and it is approved. And i signed auto debit/nach using otp method and after that i also got messgae that you application is completed and approved and money willl be deposited in your bank account. But after waiting for 3 days i contacted your executives they told my nach is not complete so will send nach by mail sign it and send back. But i didn't get any mail. I chatted several times with your executives and they told will send on mail within 24 hrs i waited days and i didn't get any. Atlast they told me to send sign through mail then i send through mail after that also no response. And now everyday they were saying will send nach on email wait for 12-24 hours. Its clear harassment. Please do the needful.
                                    ZestMoney customer support has been notified about the posted complaint.
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                                      D
                                      Diganta Medhi
                                      Aug 5, 2023
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                                      Address: Bengaluru, KA. India

                                      I realised a complain to delete my account to which zest money asked a period of 90 days. After again 90 days when I checked they didn’t delete my account and sent me a link which never open. It’s showing in my cibil and affecting it. I need a compensation. Cause I saw threads zest money never intends to delete customers account. Please take serious action
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                                        D
                                        Diganta Medhi
                                        Aug 5, 2023
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                                        Address: Bengaluru, karnataka

                                        I have already asked zest money to delete my account. It says it will take 90 days. Now after 90 days when I checked I saw my account still active. While complaining to them via mail. They sent a link where my account will be deleted after few question. But everyone I link will just load and load. Seems zest money don’t have intentions to deleted my account. I also saw few threads were zest money I doing the same. This is harassment. I want compensation for wasting my time by zest money
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