ZestMoney Complaints & Reviews

I have tried 3 times already after applying the coupon I bought from you and paying the rest amount then transacting the transaction becomes unsuccessful. while am doing the same without the coupon code order is getting placed. I missed my last time offer now the coupons are not used to me nor the loan.

Firstly you guys have selected auto debit option by yourself to deduct the emi from my account and then when the emi autodebited still your app is showing it as due
Am I the fool here who will pay charges and emis both
Have mailed to your support team multiple times but no response
This is really annoying

I've tried over 10 times to do the kyc for aadhar card but the website they're partnered with isn't willing to work at all and everytime I contacted their support team, the answer was always the same saying that it's a problem from government's end which isn't case as with other apps I tried for the same type of kyc, it's working fine over there. It's a problem with you only zest, just fix your damn kyc of aadhar already

I had taken a personal loan of around 38, 520. After paying 2 emis I foreclosed the loan by paying the remaining amount in october 2020.
The app clearly shows all these details but my cibil report says otherwise. It shows the loan in open state with a pending amount of around 1.5k and that I have missed paying this. Due to this my cibil score has been affected severely. After raising this issue with their customer support, they told me they have raised a request with the cibil authority to rectify it, it's been 5 months and they havent resolved the issue yet.

Hi Zestmoney team,

I was just checking zestmoney loan features and while checking interest and EMI by mistake I have approved for 1 Lakh loan, in response to that I have immediately requested the zestmoney customer care for cancellation . Screenshot of call is attached for your perusal. During the call customer care have promised that it will get canceled with in 24 hrs,
Today I tried to reach customer care regarding the same to check the status and he said they do not have any request related to this.

Hi Zestmoney team,

I was just checking zestmoney loan features and while checking interest and EMI by mistake I have approved for 1 Lakh loan, in response to that I have immediately requested the zestmoney customer care for cancellation . Screenshot of call is attached for your perusal, during the call customer care care have promised that it will get canceled with in 1 working day,
Today I tried to reach customer care regarding the same to check the status and he said they do not have any request related to this.

Hoping for a positive response from your end.

Thanks & Regards,
Aman

I took a loan from zest of 5000/- Flipkart gift voucher at the time of loan disbursal I already paid the Processing fee of 117/- but again they have added the processing fee of 117/- in my 1st EMI.
Several times i have called and mailed to zest money to remove the processing fee from my Emi but they are not responding. I have already shared my bank statement and shown the transaction of processing fee payment.
From last 2 days they are not even picking my calls
Loan No. / Order ID: EE189FA15381
Mobile No. [protected]

I mistakely generated the voucher codes for flipkart orders. & now it is showing I need to pay EMI on next month. please cancel these voucher codes. I dont want to buy anything right now.

Please cancel my voucher code in Flipkart. I will not use these voucher codes.

Please cancel my both voucher code. Thanks

Loan - B[protected]C5 has not been cancelled from Zestmoney despite service not being availed and cancellation copy provided almost 2 weeks back. EMI due date is on Jan 5th but they not provided me with a proper resolution forget cancelling.

I have made a no. of requests to change my bank account details in the portal so that I can pay my EMI and receive the cashback as my previous account has been closed and I do not have any bank account closure copy which I have already told them.
Everytime I have been asked to share the new bank details and was told by the customer care that it will be updated within 3 days but now it has been more than 2 months. I have already shared the latest bank details multiple times and you everytime give me some silly reasons that there is some technical issue, account is not being accepted by the system, etc. etc.

If you are not able to change the bank account details at least tell me the procedure how can I get my cashback which I receive after paying the EMI.

Request you to address this asap as I need to pay my EMI.

I want to delete my account, so that I can open up new account with another mobile number . I want to use my PAN Card but it’s saying that it is already used in another account. Please delete my account .name and email address linked are
vardhineni teja priya
vardhineni.[protected]@gmail.com

Hai am kavitha,
My emi of rs 3983.05 was debited on 31/12/2021 but it is not reflecting in zestmoney dashboard. It is showing that emi yet to pay As it is already debited from my account why should i pay it again. Kindly check and fix this asap.

Today I do a payment in zestmoney app my money is debited but payment is not showing in zestmoney dashboard it's showing due...
Zestmoney Mobile number-[protected]
Email- [protected]@gmail.com

I purchased a mobile from Flipkart via zest money and they said no coast emi on that phone but the intrest we provide you as a cashback but after first emi i got cashback of 170 rs but now they are saying that this was technical error and we can't provide you cash back now its like i got cheated because they charged 353 rs processing fee and now i have to pay intrest also please help me

Dear Sir,
Around Rs.3000 was deducted as ECS charge from my account due to wrong information of the company's customer care. Whose background company promised to refund me Rs.885.83/- whose timeline was to be credited in my bank in 7 to 14 days from 31st October. Whose match is something like this.
''
Dear Sankrit,

Greetings from ZestMoney!

We can understand that your concern is regarding the refund of ECS Charges for the loan ID: 3B0A87888886.

As mentioned in the previous mail that your issue regarding the refund of ECS charges has been resolved from our end.

The refund for the amount of Rs.885.83/- has been initiated and the same takes 7 - 14 working days of time for the amount to reflect towards your account.

The timeline of 7-14 days has been counted from Oct 31st, 2021.

If you have still not received the amount kindly get in touch with your bank once and check on the same.

The refund has been initiated to the below account:

Bank: Kotak Bank
A/c Number: [protected]
IFSC Code: KKBK0005308

We appreciate your understanding and cooperation.

Feel free to reach us for any further queries.

Regards
Jasmine
Team ZestMoney ''

Now from last few months the company is neither responding to my mails nor helping during calls.
Due to which I am facing mental harassment because of the company and my precious time has also been wasted. Also my credit score has been damaged.
Now for three months I am so much worried about mental harassment and credit score that now only RBI and consumer forum can help me.

Please cancel EMI voucher Amazon all close Amazon voucher

I have generated voucer for 30000/- rs but i dot want buy with tht voucher but it in purchased tab show emi tenure frm feb so kindly cancel the voucher i havent purchased anything Order Id: 9A1E92807CAC

I will score the facebook i will click a link to increase your zestmoney credit limit then enter my register mobile number & otp then the 6 massages coming you are applied 10000 rupees wort amazon pay gift cards with 3 months emi limit the total value is 63751 rupees
Please cancel all 6 gift cards i will not applied please consider this issue and solve it.

I completed 3 Loans EMI . But Still Now not provided NOC . My Mobile No ID is [protected].

Respected sir,
I am Gyankirran user of zestmoney from a longtime.I really addicted to using zest money due to the no cost emi scheme.
Presently I'm unable to use zest money due to it's blocked.I have paid the previous loan in timely manner.Please reinstate my credit limit as soon as possible.