ZestMoney Complaints & Reviews

Cancel my all loan Vouchers and refund my emi i am send the complaint Ed RBI
My complaint no [protected] is registered successfully. With I am attached the mail letter. sovled the problem...

I have borrowed a loan for fee payment of my M tech. degree program.
The zest money has collaboration with my institute, so it is the only way to get education loan. No other banks and methods allowed.
Zest committed that they provide loan with 0% interest. however they debit monthly emi with interest and then refund the interest as cashback in every month.
Last month (March 2021) due to their system failure the emi was not debited on due date (3rd of every month)
I reched out to them and raised a concern, they ask me to pay manually by using their app.
Even though it was not my fault I paid the emi by myself with fine of Rs 250.
Afert few days when i hadn't received any cashback, I wrote the issue to their helpdesk ([protected]@zestmoney.com).
They ask me to wait for 10 days, and gave assurance that i will receive cashback in 10 days.
After 10 days also I hadn't received cashback I wrote them again.
But this time they denied my request and replied that i will not be eligible for cashback as per their policy.
They haven't disclose their policy in my very first mail and made false commitments.

Please cancel my all loan vouchers and refund my emi

Hi Team,

I had one loan from zest money my loan account number is (BDDF28F08A88) I paid off loan on 16th February 2021.After 50 days over Now Zest money is not providing the NOC after lots of requests through proper channel.Please do the needful for my NOC at the earliest.I need NOC for this loan account within 10days

Regards,
Sambhu Das

I pay my loan amount of 2736rs via upi but also they deducted is by auto debit.

Upi bank refrence id[protected]

Hello sir i am not taken any Items but my amount auto debited please refund me sir

I have been chasing Zest Money for the past two months to solve my issue and now as of 30.03.21 they are saying it will take 30 working days to resolve my issue, meaning excluding sat, sun and holidays, practically it is two months. Which company on Earth offers 30 working days, the standard is 7 working days.

I have only one loan account with Zest Money and the outstanding amount is less than Rs. 7, 000. But on my CIBIL Report there are 3 loan accounts reflecting with outstanding amount of Rs. 27, 000 approx. In which one loan I have never taken.

I seriously dont understand, after providing all the supporting documents they are now saying 30 working days to correct my CIBIL Report.

Iam really disappointed with Zest Money. I had also approached DMI Finance Ltd, Company that runs Zest Money and they also have worst customer service. Not a single person contacted me so far.

Because iof this issue, my CIBIL score has affected.

I have closed loan on July. But it is showing as closed on December after 91 days DPD. I have also contacted customer service team ince they told there is no correction required as information is correct. Later i mailed them again they are answering about credit limit even my question is clear they are answering about something else. From customer care team they are giving fake promises such as you will get call back within 24 hours but no one calls. I don't understand why they are making customers fools.

My loan order id is 7CD452F896B5 I received an sms on 18th of feb that i m elegible For one time settlement and I have to pay 9553.80 to close my loan and i done this payment on the same day but still now it is showing on the app that the loan in not closed and showing that i have to pay emis i send mail to zest money several time but the loan is still not closed zest money customer service is too poor they are not closing the loan pls check i attached all the screen shot and close the loan

I'm not interested because a poor service

Hai this is annamaiah dumala
My register Mobile number is [protected]
Registered mail I'd is [protected]@gmail.com
I would applied filpkart voucher with limit of 10000 . I got a call from zest money customer care agent.i will submitted all my documents on mail. I will received the a text message from zest money your credit limit was approved. While opening zest money app there is showing pay the EMI.
And I didn't received any voucher or amount from your side but how can I pay your loan amount. Please cancel the voucher or share the flipkart voucher details.

Hello Team,

I applied for amazon gift card worth of 19240 but I received a coupon code worth of 9240 in my mail but 10000 worth of coupon is missing what should I do now?

Regards
Jignesh S.
[protected]

I have already resgister a complaint .but why it is showing resolved..it is still pending and i didn't get what i required.i have attached the screen shot of my complain status.which is FYI not resolved.

I'm getting harassment calls from Zest Money agents about making a payments I have been abused at called a liar and I have recordings of all the conversations and the lady on the other was relentless in making sure she calls me every insult on the book

Requested NOC from zest money of my closed loan .its been 4 months with regular follow up from my side.still they are telling to wait more..every time i am asking for NOC and cibil update.i am getting same mail .that i have to wait more..its been 4 months..i am really depressed as it impacts my cibil and my home loan getting rejected as i don't have NOC.i am really depressed.i have attached fird day when i started asking for mail and todays mail also.since Nov 2020 i am asking for updation on cibil report and for NOC

I had a pending EMI amount on Zest Money and I could not pay on time because I lost my job due to corona virus. I have managed to join another company this month. And I will be able to pay my EMIs regularly from next month. I have never missed my EMIs on Zest Money. This is the first time, that too because I was financially not able to. I have been charged a late fine of INR 250 and getting calls everyday to make the payment.

Can you please remove the late fine? I will manage and try to make the payment within a day or two.

Thanks

I have applied for personal loan.they are ignoring me by telling to upload documents for last 15 days.i was depending on them and I have lost my important 15 days by going behind them.

Hello Team
I had paid emi 3150 on 28 feb 2021and also debit from my ac. But not reflected in my zest ac. Then I had log a complaint then executive of zest money said that my amount is recieved by the company but not tag in my acount, then he advice to maintain emi balance in my ac. So that on 5 march it will auto debit ...and he assures me that your money will refunded in 7 working days but .. No amount has been recieved till yet.
Kindly resolve my issue other wise i will not pay any future emi
Thanks
Regards
Mohd Anas
Register mobile no. [protected]

I am Complaining from last 1 year about Cibil Updation.I have closed my zest money account also.complained many times.
But zestmoney team is not capable to do work.Everytime they ask for next 30 days to wait.Daily am checking my CIbil Score through Transunion Cibil.No changes in Cibil.I dont understand what is zestmoney team is doing.They are only giving excuses and time to wait.i want solution.

[protected]
[protected]@gmail.com

I had loan with Zest money for Edureka course purchase, this month( March 2021) EMI 5296 is debited on 5th and again same amount has been debited for second time on 6th, Totally two times debited.

Regarding this i requested a refund to Zest money through Email and call, but i always get a response is like second time debit is not credited to their account, even i attached bank statement for reference still they used to tell money not credited.

Kindly help me to get a refund on my second EMI debit, attaching my details below,
Zest customer ID :[protected]
Zest Load ID : F0651185D1A5