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ZestMoney Complaints & Reviews

3.1
Updated: Aug 5, 2025
Complaints 1638
Resolved
989
Unresolved
649
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ZestMoney reviews & complaints page 58

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A
Attacking Adda
Oct 30, 2020
Resolved
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Resolved

I pay loan but show in my CIBIL report not pay and many wrong entry many time complaint zest money but no response I really mental and physical harsment
Oct 30, 2020
Complaint marked as Resolved 
ZestMoney customer support has been notified about the posted complaint.
Oct 30, 2020
Updated by Attacking Adda
My Cibil

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    navedk66
    Oct 28, 2020
    Resolved
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    Resolved

    I have not applied any loan from zest money actually i was asking them procedure and made account on zest money and they give me limit of 10000 mow i checked my cibil score its 1..
    And showing s loan of ghalla consumer loan which is zest money kindly correct this error zest money is the worst company how loan is showing on zest money named ghalla consumer loan. My registered email is [protected]@gmail.com and registered mobile number is [protected]
    Aug 7, 2021
    Complaint marked as Resolved 
    ZestMoney customer support has been notified about the posted complaint.
    Verified Support
    Jan 26, 2021
    ZestMoney Customer Care's response
    Dear Naved,

    Greetings from ZestMoney!

    We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries.

    If you have already written to ZestMoney, then please share the case id so that we can check and update you. You can also write to us at [protected]@zestmoney.in.

    Regards,
    Team ZestMoney
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      V
      Vellathurai
      Oct 28, 2020
      Resolved
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      Resolved

      Respect sir,

      I have take a loan for Mar 2020 your zest money with Amazon on Rs14376. This 14376 amount i was converted in 12 months.But I have foreclosure in your zest money full amount in August 2020.zest money is not providing the (NOC) after lots of requests through proper channel. There is not a single default or late payment. Please do the needful for my NOC at the earliest.

      Name Vellathurai S

      Register no [protected]

      Loan Id DMI[protected]

      Regards,

      Vellathurai S
      Aug 7, 2021
      Complaint marked as Resolved 
      ZestMoney customer support has been notified about the posted complaint.
      Verified Support
      Jan 26, 2021
      ZestMoney Customer Care's response
      Dear Vellathurai,

      We would like to confirm that Account DMI[protected] is the parent ID for Zest Money from DMI (Lender). DMI has changed its reporting structure recently to credit line reporting. Hence, the eligible line of credit has been shown on your CIBIL report.

      Due to this, the current balance will show as Rs.1 which means the credit line is active but the loan is closed in parent ID. Please be assured that this will not affect your CIBIL score. However, we can close the credit line based on your request. Please note that once the credit line is closed, then you may not be able avail any loans in the future from DMI.

      We have also reverted to you for the case id 05050167 on Jan 8, 2021 regarding the your NOC request.

      We apologize for the inconvenience and appreciate your patience.

      Assuring you the best of our services.

      Regards,
      Team ZestMoney
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        C
        clement_373
        Oct 27, 2020
        Resolved
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        Resolved

        I have taken consumer loan (Account No.: DMI[protected]) from DMI Finance through Zest Money on[protected] for rupees 8924/- to check if this is real. Though everything is cleared with all outstanding amount yet till today they are not interested to provide NOC and haven’t updated / reported to CIBIL by which I have a major drop over the CIBIL Score. I have contacted and emailed to zest money numerous times since 3 months but no proper response even from a higher management. One of the worst experiences I have ever got from the Consumer point of view and I regret to trial this sort of Loan process.
        Kindly Help!!!
        Aug 12, 2021
        Complaint marked as Resolved 
        ZestMoney customer support has been notified about the posted complaint.
        Verified Support
        Jan 26, 2021
        ZestMoney Customer Care's response
        Dear

        Greetings from ZestMoney!

        We apologize for the delayed revert. We would like to inform you that our team has reverted to you on your registered email id on Jan 23, 2021 for case id[protected].

        Please check your mail box for the same.

        Regards,
        Team ZestMoney
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          S
          Satyamkumars7
          Oct 26, 2020
          Resolved
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          Resolved

          I have never taken any loan from Zest money /ghalla But I was checking my Cibil score and I see there is company name Ghalla registered a complaint about my profile saying I had taken loan but I didn't.
          Thank you andi expect that this issue Will resolve shortly. Thanks
          Aug 7, 2021
          Complaint marked as Resolved 
          ZestMoney customer support has been notified about the posted complaint.
          Verified Support
          Jan 26, 2021
          ZestMoney Customer Care's response
          Dear

          Greetings from ZestMoney!

          We apologize for the delayed revert. We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries.

          If you have already written to ZestMoney, then please share the case id so that we can check and update you. You can also write to us at [protected]@zestmoney.in.

          Regards,
          Team ZestMoney
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            A
            Ajitav Jena
            Oct 26, 2020
            Resolved
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            Resolved

            Address: Bangalore

            I Ajitav Jena mistakely generated the voucher codes for flipkart orders on[protected]. & now it is showing I need to pay EMI on next month. please cancel these voucher codes. I dont want to buy anything right now and have not bought anything yet.

            Please cancel my voucher code in Flipkart. I will not use these voucher codes. My loan Application Number is-767BD3422327.

            Please cancel my both voucher code.

            Thank You
            Aug 10, 2021
            Complaint marked as Resolved 
            ZestMoney customer support has been notified about the posted complaint.
            Verified Support
            Jan 26, 2021
            ZestMoney Customer Care's response
            Dear Ajitav,

            Greetings from ZestMoney!

            We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries.

            If you have already written to ZestMoney, then please share the case id so that we can check and update you. You can also write to us at [protected]@zestmoney.in.

            Regards,
            Team ZestMoney
            Here is mi Email ID- [protected]@gmail.com and Mob:-[protected].

            Thank You
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              K
              Kunal Dheple
              Oct 26, 2020
              Resolved
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              Resolved

              I had not applied for zest money loan but still showing in my credit score under name of Ghalla consumer loan
              Please remove the same
              My registered email id is [protected]@gmail.com and registered number is [protected]
              Please do it as earliest
              Aug 12, 2021
              Complaint marked as Resolved 
              ZestMoney customer support has been notified about the posted complaint.
              Verified Support
              Jan 26, 2021
              ZestMoney Customer Care's response
              Dear Kunal,

              We request you to share the latest CIBIL report along with the password if any so that our team may check and get the correction done. Please share the same by replying to [protected]@zestmoney.in

              Assuring you the best of services.

              Regards,
              Team ZestMoney
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                S
                Soumen7371
                Oct 26, 2020
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                Zest money automatically alot my credit amount which one is not be excess and i complain much more time and i also complain deduction team and send mail to [protected]@zestmoney.in team and also deepak.[protected]@zestmoney .in
                No one can help me to solve my problem and always says to me solve with 24 hour and this problem is going from July to till now .no one can reply proper way.
                ZestMoney customer support has been notified about the posted complaint.
                Dear Soumen,

                Greetings from ZestMoney!

                We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries.

                If you have already written to ZestMoney, then please share the case id so that we can check and update you. You can also write to us at [protected]@zestmoney.in.

                Regards,
                Team ZestMoney
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                  M
                  manojshuk.82
                  Oct 21, 2020
                  Resolved
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                  Resolved

                  Website: www.zestmoney.in

                  I have taken personal loan from zestmoneyin 2017 and already paid before the loan duration but still its showing pending in my cibil and I also didn't receive noc for the same, I must say that zestmoney has very pathetic customer care I have paid all emi on time no bouncing and also closed before the given tenure still they don't bother to update in my cibil...kindly request zestmoney to look into my matter and send me my noc on my registered mail id ASAP...
                  Aug 10, 2021
                  Complaint marked as Resolved 
                  ZestMoney customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 27, 2021
                  ZestMoney Customer Care's response
                  Dear Manoj,

                  Greetings from ZestMoney!

                  We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries.

                  If you have already written to ZestMoney, then please share the case id so that we can check and update you. You can also write to us at [protected]@zestmoney.in.

                  Regards,
                  Team ZestMoney
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                    A
                    akshu96
                    Oct 20, 2020
                    Resolved
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                    Resolved

                    Hello,

                    I have n't taken any money from DMI finance zest but they show 3 accounts mapped to my name.

                    How mANY TIMEs I need to contact you. Let me know where I need to raise a complaint about the ### work done by DMI finance.

                    Contact number : [protected]
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    ZestMoney customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 27, 2021
                    ZestMoney Customer Care's response
                    Dear Customer,

                    Greetings from ZestMoney!

                    Greetings from ZestMoney!

                    We apologize for the delayed revert. We would like to inform you that our team has reverted to you on your registered email id on[protected] for case id[protected]. Please check your mail box for the same.

                    Regards,
                    Team ZestMoney

                    Regards,
                    Team ZestMoney
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                      R
                      raje@12345
                      Oct 20, 2020
                      Resolved
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                      Resolved

                      I takened loan from DMI Finance through Zest Money on 05.01.2020 rs 18000/- & on 20.03.2020 takened a loan from Incred financial services limited Rs 30000/- i cleared all outstanding within one month.till today they are not providing NOC And Not reported to CIBIL .I mailed to zest money last jun they told it will updated in next 30 days no corrections are made
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      ZestMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 27, 2021
                      ZestMoney Customer Care's response
                      Dear Raje,

                      Greetings from ZestMoney!

                      We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries.

                      If you have already written to ZestMoney, then please share the case id so that we can check and update you. You can also write to us at [protected]@zestmoney.in.

                      Regards,
                      Team ZestMoney
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                        A
                        Arnav Meshram
                        Oct 19, 2020
                        Resolved
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                        Resolved

                        Sir,
                        We have cancelled lido learning classes and also informed lido learning and zest money that we are not attending classes from sep 2020 . ALSO WE HAD NOT APPLIED FOR ANY LOAN FROM ZEST MONEY loan Id: 8A213547AB14.

                        . Unnecessarily we are getting calls and messages regarding loan and EMI. When we have cancelled lido learning and not taken any loan still your people are trying to contact us. so you requested to cancel the loan that we have not taken and stop further communication.

                        R A Meshram
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        ZestMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 27, 2021
                        ZestMoney Customer Care's response
                        Dear Arnav,

                        Greetings from ZestMoney!

                        We apologize for the delayed revert. We would like to inform you that our team has reverted to you on your registered email id on[protected] for case id - 4859876 stating that the loan application has been cancelled.

                        Please check your mail box for the same.

                        Regards,
                        Team ZestMoney
                        pl Resolve my issue .

                        Thanks
                        R A Meshram
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                          D
                          Deep_kal
                          Oct 16, 2020
                          Resolved
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                          Resolved

                          I have taken 64000/- via ufaber no cost emi for 12months. Due to lockdown I have opted phase1 moratorium.These people have charged me 1933/- interest for the same.As it is no cost emi I get interest reversal of 966/-every month but I have not got interest reversal for 2 months plus they debited 966/- extra for interest amount.My emi is going on time still I get 10 calls, messages, mails to pay the same emi which has already been debited.
                          Now also I have paid 6303/- on5 oct (emi date is on 4th of every month but this month they debited on 3oct without informing me)but still I am getting calls mails messages to pay the same.when I complained them regarding that they said I have to pay 1933/- interest amount (their website shows some other amount way more than this)and they will not do interest reversal.They are just trying to fool me and extract extra money.This not fair to take advantage of the corona time where every penny matters.
                          I have not got interest for 2 months which comes almost1933/- plus I have paid 966/- extra on last month’s emi which comes to 2899/-Extra I have paid for no cost emi of amount 64000/- asking me to pay more 1933/- is not justifiable.
                          Also they are saying that I have opted for phase2 moratorium but when my emi have gone on time in that duration how can they claim that.
                          They tie up with institutions where students do not have any other option but to take loan from them and then they loot them.When I refused to pay extra money they stopped my course from the classes.
                          They are harassing me for money on the name of RBI pls take strict action against them.
                          Aug 12, 2021
                          Complaint marked as Resolved 
                          ZestMoney customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 20, 2020
                          ZestMoney Customer Care's response
                          Hi Deep,

                          We are sorry to hear that.

                          We request you to provide a registered email id or your contact number. As we are unable to find any loan request or profile details so that we can help you better and resolve your queries.

                          You can also write to our Grievance Redressal Official ([protected]@zestmoney.in) or Nodal Officer ([protected]@zestmoney.in) for escalation.

                          Regards,
                          Team ZestMoney
                          Oct 20, 2020
                          Updated by Deep_kal
                          [protected]@ymail.com
                          [protected]
                          Verified Support
                          Jan 27, 2021
                          ZestMoney Customer Care's response
                          Dear Deep,

                          Greetings from ZestMoney!

                          We apologize for the delayed revert. We would like to inform you that our team has reverted to you on your registered email id on[protected] for case id - 4864856. Please check your mail box for the same.

                          Regards,
                          Team ZestMoney
                          I have reverted to it and it is not useful.kindky give me proper solution.
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                            J
                            jithin333
                            Oct 13, 2020
                            Resolved
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                            Resolved

                            Sir
                            i have completed my loan payment, which was written off due to no repayment because of my personal problems.
                            now i cant access to my account or to transaction history .i am now facing problems of low CIBIL score can you please help me by giving me the NOC letter stating that the written off loan was completely payed by me.

                            it will be so kind of you .
                            my registered number is [protected]
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            ZestMoney customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 20, 2020
                            ZestMoney Customer Care's response
                            Hi Jithin,

                            Greetings from ZestMoney!

                            Thank you for reaching out to us.

                            We believe that our team has already raised the request for your NOC and informed the same to you via e-mail. We request you to please wait for the stipulated time period.

                            Please do write to us if you are facing any further issue. We would love to assist you.

                            Regards,
                            Team ZestMoney
                            Verified Support
                            Jan 27, 2021
                            ZestMoney Customer Care's response
                            Dear Jithin,

                            Greetings from ZestMoney!

                            We apologize for the delayed revert. We would like to inform you that our team has reverted to you on your registered email id on[protected] for case id - 4731204. Please check your mail box for the same.

                            Regards,
                            Team ZestMoney
                            Sir
                            Its been a long time.
                            I didn’t got my NOC..my bank has revoked my loan application .. right now u have to meet another bank for my education loan .
                            Please do something ... please pleasee
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                              Y
                              Yashvinder singh
                              Oct 12, 2020
                              Resolved
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                              Resolved

                              I am Yashvinder from sonipat haryana. I had two loans with zest money loan no. Is 0A8D63AB7C52 and 445AAF375406. closure of my zest money is not providing me no due certificate after lots of requests through proper channel they also show in my cibil there is a overdue payment of rs 4333 but there is not a single default or overdue or late payment. Now they also accept my loan has been closed. Please do the needful for my noc at the earliest
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              ZestMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 20, 2020
                              ZestMoney Customer Care's response
                              Hi Yashvinder Singh,

                              We are really sorry to hear this.

                              We would love in assisting you and getting your NOC issued for you.

                              We request you to write to our Grievance Redressal Official ([protected]@zestmoney.in) or Nodal Officer ([protected]@zestmoney.in) for escalation.

                              Regards,
                              Team ZestMoney
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                                K
                                Khondekar Monirul Hoque
                                Oct 11, 2020
                                Resolved
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                                Resolved

                                I found out that there is unknown consumer/Personal loan was attached to my Cibil Credit Report by DMI Finance which is partnered with ZestMoney & MoneyView Finance. This has affected my CIBIL score and loan is still not shown as closed in my CIBIL.
                                I preclosed all my loan with ZestMoney before moratorium period there is no due after ZestMoney block my profile but not closed my loan in Cibil Reports.
                                Now I’ve only one personal loan with MoneyView ₹50000 which is regularly deducted 8 months Emi paid from my Bank.( Loan id:[protected]
                                You should solve my issues as soon as possible either I will go for legal action.

                                Name: KHONDEKAR IMDADUL HOQUE
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                ZestMoney customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 20, 2020
                                ZestMoney Customer Care's response
                                Hi Khondekar Imdadul Hoque,

                                Greetings from ZestMoney!

                                We are extremely sorry to hear about this.

                                We would love to assist you in getting your CIBIL issue resolved for you. We request you to please write to our write to our Grievance Redressal Official ([protected]@zestmoney.in) or Nodal Officer ([protected]@zestmoney.in) for escalation.

                                Regards,
                                Team ZestMoney
                                Verified Support
                                Jan 27, 2021
                                ZestMoney Customer Care's response
                                Dear Khondekar,

                                Greetings from ZestMoney!

                                We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries.

                                If you have already written to ZestMoney, then please share the case id so that we can check and update you. You can also write to us at [protected]@zestmoney.in.

                                Regards,
                                Team ZestMoney
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                                  N
                                  nvskumar700
                                  Oct 2, 2020
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                                  Sir
                                  name : n v s kumar chellaboyina
                                  mobile : [protected]
                                  customer id :[protected]

                                  why my money has debited in my bank account 958 rupees i have paid all perefect and clear i want my money back
                                  ZestMoney customer support has been notified about the posted complaint.
                                  Hi N V S Kumar,

                                  We are sorry to hear that.

                                  We request you to provide a registered email id or your contact number. As we are unable to find any loan request or profile details so that we can help you better and resolve your queries.

                                  You can also write to our Grievance Redressal Official ([protected]@zestmoney.in) or Nodal Officer ([protected]@zestmoney.in) for escalation.

                                  Regards,
                                  Team ZestMoney
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                                    P
                                    prasadpunith
                                    Oct 1, 2020
                                    Resolved
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                                    Resolved

                                    Guys !!! please dont use zestmoney, , , , , , , , , initially i thought its a good company as i got a loan and i cleared a loan and recieved my NOC,
                                    1)after that my problem started, I recently applied for home loan and my loan got rejected because the zest money loan which is closed 2 years back is still reflecting as open and overude is reflectiing
                                    2) I decided to close all the relation ship with zest money i mean exsisiting all my loans with zest money and i issued NOC, , , , , but after issueing my NOC and all my loans are closed again in next month my emi got deducted from bank, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , the only thing i will tell people not to use is the particular team in zestmoney which will report all closed loans to cibil is not working properly and they will update false data to cibil, which will effectus in future as many o[censored]s will not take care about cibil or regularely check cibil, these zest money is uploading false data in CIBIL
                                    Aug 13, 2021
                                    Complaint marked as Resolved 
                                    ZestMoney customer support has been notified about the posted complaint.
                                    Oct 01, 2020
                                    Updated by prasadpunith
                                    1)in my cibill my loan which is closed in 2018 is reflected as open and still over due amount is there and in my cibil false data uploaded by zest money
                                    1) so decided to close all loans d and noc issued still emi deducted from zest money on today 1 st october 2020
                                    Verified Support
                                    Oct 20, 2020
                                    ZestMoney Customer Care's response
                                    Hi Prasad,

                                    We are sorry to hear that.

                                    We request you to provide a registered email id or your contact number. As we are unable to find any loan request or profile details so that we can help you better and resolve your queries.

                                    You can also write to our Grievance Redressal Official ([protected]@zestmoney.in) or Nodal Officer ([protected]@zestmoney.in) for escalation.

                                    Regards,
                                    Team ZestMoney
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                                      A
                                      AJITHKUMAR A
                                      Oct 1, 2020
                                      Resolved
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                                      Resolved

                                      AJITHKUMAR A
                                      [protected]@gmail.com
                                      [protected]
                                      CDNPA9386B

                                      LOAN ACCOUNTS:
                                      Order Id: C56861C0893F
                                      Order Id: 1208A5DA3406
                                      Order Id: C155FA4A988C

                                      Already paid my emis before one week of due date and Zestmoney presented the cheques in bank for paid emi's. Cheques are bounced and Bank charged 295+295=590 for ecs fail charge. This month you charged 1945 rupess from my account before emi date... I already piad this month and past month emi's before the one week of due date.

                                      I attached the bank statement...
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      ZestMoney customer support has been notified about the posted complaint.
                                      Oct 01, 2020
                                      Updated by AJITHKUMAR A
                                      AJITHKUMAR A
                                      [protected]@gmail.com
                                      [protected]
                                      CDNPA9386B

                                      LOAN ACCOUNTS:
                                      Order Id: C56861C0893F
                                      Order Id: 1208A5DA3406
                                      Order Id: C155FA4A988C

                                      Already paid my emis before one week of due date and Zestmoney presented the cheques in bank for paid emi's. Cheques are bounced and Bank charged 295+295=590 for ecs fail charge. This month you charged 1945 rupess from my account before emi date... I already piad this month and past month emi's before the one week of due date.
                                      Verified Support
                                      Oct 20, 2020
                                      ZestMoney Customer Care's response
                                      Hi Ajith Kumar,

                                      Greetings from ZestMoney!

                                      We would like to inform you that amount has already been refunded to you. Our team has informed the same to you via mail on 12th October.

                                      We believe we were able to clear your query. Thank you for reaching out to us.

                                      Requesting you to please mark this as resolved.

                                      Regards,
                                      Team ZestMoney
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                                        debbiea
                                        Oct 1, 2020
                                        Resolved
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                                        Resolved

                                        I paid all my dues with zest
                                        till date I see my outstanding amount in my cibil under dmi finance
                                        please close my loan properly

                                        regards
                                        reg mobile [protected]
                                        Aug 13, 2021
                                        Complaint marked as Resolved 
                                        ZestMoney customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 20, 2020
                                        ZestMoney Customer Care's response
                                        Hi Debbie,

                                        Greetings from ZestMoney!

                                        As per the e-mails sent from our team. We request you to please comply and co-operate in sharing your CIBIL report.

                                        They will get this checked and resolved for you at the earliest.

                                        You can also write to our Grievance Redressal Official ([protected]@zestmoney.in) or Nodal Officer ([protected]@zestmoney.in) for escalation.

                                        Regards,
                                        Team ZestMoney
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