ZestMoney Complaints & Reviews

Dear sir/Madam,

This Yaroju Naveen, this is my registered mail ID and my registered mobile no is [protected],

On June 16th, 2020, my brother wants to purchase cloth items from Myntra ( his registered mail ID in the Myntra account is [protected]@gmail.com), the amount is Rs.6230/- for the payment option I have selected the Zestmoney Emi option in the Myntra website, Unfortunately my order didn't get placed the amount was deducted from my Zestmoney account ([protected]@gmail.com), and Loan also Created in my account (Loan activation date :[protected], Loan Order I'd:092EB1037197)

I called and mailed several times about this issue, I got the reply """within 10 working days your loan will close automatically, we have sent your complaint to our concerned team"""", already this is 11th working day since amount got debited from Zestmoney, still I have not received the proper response from your end,

I was sent related proof of documents from Myntra about this transaction and my loan details .

Ultimately what I am saying that, my order didn't get placed but you wrongly created loan amount on my account, so I am not liable for that amount, it is your responsibility to close that wrongly created loan

This is the third mail I am sending about this issue, I am very unsatisfied with your response and Service and also since last 2 days I am not getting any response to my mails and calls

Hello,

My registered mobile number is [protected] & my name is v yethendra.

Kindly check the attachment of my latest cibil report. Password to open file is vemu1988

Following errors reported by zestmoney in my cibil report

01. I had one loan with zest money where i purchased my tickets on yatra with zestmoney, loan account reported as ghalla & account number is [protected] for this loan i paid all emi's and closed. But still u people reported the current balance in account as 21, 918/- so i request you people to check and update the cibil report for this loan account.

02. Dmi finance account number dmi[protected] reported current balance as 45, 838 but this account also i paid full and closed but still u people reported wrong.

Kindly check above two and update my cibil as soon as possible.

Thanks & regards
V yethendra

I just checked my cibil credit report. And it has degraded alot. And the main reason is due to dmi finance which has to do alot with zestmoney.

I've paid all the loan amount to zestmoney and that too before the due dates. Still it shows some manipulation.

I request zestmoney to give me an clear explanation and resolve the dispute asap. It's affecting my cibil credit score.

Dear sir

Order id no: 8623bd312589,
Order id no: 79bs49171776,
Order id no: 73p12cad2d33,

I want to opt for moritorium and give req on 23th may to till date of nd i received reply that i will receive call back regarding this withing 3 to 5 business days. I also talk with them and they also said your moratorium request in proces. Still they present ecs to my bank. I submitted bank statement also before lockdown i didn't bounce any emi. I paid emi till mar 20. And they are asking bank statement from jan 20 to june 20 also submitted it.
They are not providing me moritorium. Daily receive emi payment reminders
What should id do now very poor service

Dear sir

I want to opt for moritorium and give req on 23th may to till date of nd i received reply that i will receive call back regarding this withing 3 to 5 business days. I also talk with them and they also said your moratorium request in proces. Still they present ecs to my bank. I submitted bank statement also before lockdown i didn't bounce any emi. I paid emi till mar 20. And they are asking bank statement from jan 20 to june 20 also submitted it.
They are not providing me moritorium. Daily receive emi payment reminders
What should id do now very poor service

As a lockdown i toll them that i can't payment but they add late fee charge n send msg n msg my work is closed i payment..

I paid all amounts with zest money and zest money did not update the payment with dmi finance. Due to this reason, my credit score is decreasing. I do not have any loan with zestmoney.

On bankbazaar.com the loan is still showing active and it's affective my civil score

I have never missed any payment in my life ever, but zestmoney (Dmi finance is showing as if i have missed 1 payment which brought my cibil score down by a many points.

I am planning to apply for a car loan in 3 months and i don't want a low cibil score as it will harm my chances of getting a low interest rate.

Please, help, my registered phone is [protected] and email is [protected]@yahoo.com

I bought a phone by using zestmoney loan and l have finished all my loans in zestmoney account. But while checking in cibil statement it shows all my loans are in active. I request you to check my account properly and clear my loan details. Due to multi loan active i can't get personal loan in any bank. Please address this problem quickly, as soon as possible and clear my account details.

महोदय ज्येष्ठ zest money खासगी फायनान्स कंपनी कडून आम्ही ऑनलाइन प्रॉडक्ट खरेदी साठी कर्ज घेतलेले आहे याआधी आम्ही त्यांचे अनेक कर्ज पूर्णपणे चुकते केलेले आहेत आणि आता नवीन कर्ज साधारण तीन कर्जांचे हप्ते सुरू आहेत महोदय आम्ही प्रामाणिकपणे जवळपास सर्वच कर्ज काढलेल्या कंपन्यांचे हप्ते भरत होतो परंतु कोरोणामुळे अचानक झालेल्या लोक डाऊन त्यामुळे आमच्या वरती मोठी आर्थिक संकट आले आमच्यासाठी स्वतःच्या परिवारासाठी जीवन जगण्यासाठी जे दोन पैसे जवळ आहेत त्याच्यावर तीच आम्ही कसेतरी जीवन जगतो परंतु zest money आपण सांगितल्याप्रमाणे अजून तीन महिने पुढे हप्ते ते थांबायला तयार नाही वेगवेगळ्या अटी घालतात स्टेटमेंट पाठवा आणी व्याज अगोदर भरा मग हप्ते थांबवू असे त्रास देत आहेत आमच्याकडे पैसे नाहीत आणि व्याज कसे भरणार ? बँक स्टेटमेंट पाठवलेले असतानाही त्रास देत आहेत ईएमआय प्रेझेंट करत आहेत सिबिल स्कोर खराब करण्याचे रेकॉर्ड कॉल दारे ऐकवले जाते मेसेज ई-मेल द्वारे आम्हाला पैशांची सारखी मागणी केली जाते कृपया आम्हाला मदत करावी आमच्याकडे सध्या पैसे नाहीयेत भरण्यासाठी आणि रिझर्व बँकेने सांगितले प्रमाणे तीन महिने त्यांनी पुढे मदत द्यावी महोदय या खाजगी फायनान्स कंपन्या जर रिझर्व बँकेचे ऐकत नसतील तर विचार करा आमच्यासारख्या जनसामान्यांना किती त्रास देत असतील तसेच अनेक लोकांना फायनान्स अनेक कंपन्यांचा त्रास सुरू झालेला आहे कृपया आपण तातडीने लक्ष द्यावे तसेच बजाज फायनान्स कंपनीने हे आम्हाला रिझर्व बँकेने मार्चमध्ये हप्ते थांबवण्यास सांगितले होते तरीही आम्ही विनंती करूनही त्यांना त्यांनी आम्हाला बाऊन्सिंग चार्जेस मोठ्या प्रमाणात लावलेले आहेत कृपया या मदत करावी यांनी आमचे cibil score ही कमी केले आहे 😢😢🙏🏻🙏🏻

I am not apply zest money loan. But in my cibil. I find zest money name with ghalla consumer loan. Why?
I file police complaint already.
Rahul
[protected]

I had taken few consumer loans from zest money app. Which i have paid off fully as on july 2019. Yesterday i fetched my cibil report and there i saw 1 installment was showing pending which was having a bad effect on my cibil score.
I need a noc for all paid off loans and rectification in by cibil report.
I have emailed [protected]@zestmoney.com regarding this issue but no response.
Kindly help
Sainipritpal[at]yahoo.in

I want to opt for moritorium and give req on 28th of may nd i received reply that i will receive call back regarding this withing 3 to 5 business days still bow i didn't receive any call nd they are not providing me moritorium nd i call nd email serveral time but didn't receive any help daily receive emi payment reminders today is my emi repayment day waht should id do now very poor service

Hello, my name is goutham and i am using zest money... I changed my mobile number... So i need to delete my current account please do it fast

Its been over 1 week i am continuously trying to get in touch with the zest team but they haven't responded to my query.

To tell you a bit about my incident, my credit report is reflecting overdue amount for the past 5 months even though i have cleared all the emi in advance and which is why it is hampering my civil score. I have also talked to the financial institution from whom they shared my credit information. I was notified that correction has been made and it will soon reflect in my credit report but so far honestly nothing has changed.in my freshly generated credit report overdue amount is still reflecting.

In addition, they are adding an extra credit line and mentioning it to the individual's credit report without asking their consent. I don't know if that's legal or not or if it's not going to affect my cibil score or not. Point is simply cannot add any credit line without asking the permission of an individual's account. I have noticed many people have complained about the same.

So that's why i am here. At last, complaining on a public forum hoping to get some resolution and tell people what a fraudulent startup zest money is.

If any of the zest money representatives see this message then i would request to connect me with a person who is dealing in the backend with the technicalities and not your front end customer representative. Because i have done that several times and i haven't got any fruitful response.

My contact no is [protected]
Email id is [protected]@gmail.com
Current reference no: reflecting amount over due [ ref:_00d6f1p9tq._5002x3rhbk:ref ]

Adhar and mobile number mistake

As i can see in my cibil report zestmoney's ghalla has an inquiry for consumer loan of amount rs: 50, 000 from me on 13- february - 2020.
As of my knowledge, i haven't applied or any such a loan from my side.
I am suspecting a fraud attempt from the zestmoney side.
I need an action towards this.

I have not applied any loan from zest money actually i was asking them procedure and made account on zest money. Now i checked my cibil score and showings loan of ghalla consumer loan which is zest money kindly correct this error zest money is the worst company how loan is showing on zest money named ghalla consumer loan. My registered email is [protected]@gmail.com and registered mobile number is [protected]

Me and company discussion zestmoney wrong concern updated. I am opt - out moratorium on due date. When i ask your company executive before opt-out moratorium, if i opt-out of the moratorium, then i will not face any penalty or charges then he said you do not have to pay any penalty or charges because your emi is not due then i told him sir, if you say i do emi manually so he told me, after your charges are normal, the system will automatically deduct emi. So i decided that i would opt-out of this moratorium. But zestmoney deducted penalty charges from my account. I followed as he (Executive) told me. I told him if you need proof, you can listen to the recordings. Your executives are responsible for everything.
So please refund me or adjust my charges in my upcoming emi.

Dear Sir/Medam,

Please Find The Atteached Check Bounce Charges Already Applied Moratorium But Ac Debit Check Bounce Charges Plz Soulved issues plz Refund Amount very NeedFull...