[Resolved] Zestmoney — invalid loan needs to be cancelled

[Resolved] Zestmoney — invalid loan needs to be cancelled

H Harshavardhan Garbham

I have ordered some products on myntra on the 21st of dec'19. However, the order has not been processed due to a payment gateway failure, but zest has processed the loan incorrectly. I have requested to cancel out the invalid loan but zest has requested for a cancellation confirmation from myntra which i have provided on 27th of that month. But, the loan is still active and i am afraid my cibil could be affected for the delay that they are making in providing the resolution (I already have an open cibil correction request for another loan which they have reported incorrectly). The loan is due in 5 days, i kept chasing them over [protected]@zestmoney.in with no success since 20+ days..!! Please cancel out loan 44a027e7a159. Zestmoney case id #03290650 Mobile : (+[protected] +1 photos Was this information helpful? No (0) Yes (0)
Mar 10, 2020 Complaint marked as Resolved After following up on alternate days for 2 months, finally got a response that they have fixed the issue and are now working on the refund. Happy that the problem is resolved finally! ZestMoney customer support has been notified about the posted complaint. Verified Support Jan 17, 2020 ZestMoney Customer Care's response Hi Harshavardhan, Please be assured that our team is looking into this and working towards resolving it at the earliest possible. One of our executives will contact you as soon as there is an update regarding this case. Assuring you best of our services. Team ZestMoney Jan 17, 2020 Updated by Harshavardhan Garbham Nope. I think some interns are looking into technical erros related to finance. I've clearly sent the payment failure update and that was a gateway failure one and Zest support team after 18 days comes up with a resolution saying we are cancelling the loan if we get refund from Myntra!! How will Myntra send you the money when they have not received it and that the cancellations main reason!! Jan 17, 2020 Updated by Harshavardhan Garbham Please check this resolution that I've got from your "technical" team Jan 17, 2020 Updated by Harshavardhan Garbham And now, an update saying that they are trying to cancel another loan which is a valid one after making me wait for 20 days when I've clearly mentioned them the invalid loan ID 3 times already!!
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