[Resolved] Zestmoney — loan account closed still cibil report not updated and noc not received

biki ab

from Kolkata, West Bengal

Address:

Murshidabad, West Bengal, 742304

Hello,

I was having a loan in zest money, which was closed already and i made payment on or before due dates one payment already informed to zest money change my emi dues but they did not and changed, i have made full payment and loan account closed already, but cbil affected not updated

Recently when i checked my credit score and history, i was shocked to find my score got reduced to wrong report given by the consumer loan, from flipkart

This is a serious problem, my credit score is adversely affected.

I have written two times to [protected]@zestmoney.com with complete details from my cibil dashboard, but no response yet and whenever i try calling them, line is always busy and chat support says within eod i will receive a response, but days go by.

Requesting to resolve this matter at the earliest, as this impacts my credibility as well aware by everyone.

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May 4, 2019

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2019

ZestMoney Customer Care's response Hi Biki AB,

We're really sorry to hear you had this experience. Allow us an opportunity to look into this for you. For privacy concerns, please share your registered email id & phone number through email at [protected]@zestmoney.in, so we can look into it immediately and get it resolved.

If you have already written to us, let us know your ticket number. We will check and get back to you at the earliest.

Team ZestMoney.