[Resolved] Zestmoney — loan cleared but cibil got reduced due to standing transactions

deepakgarg0425

from Kurukshetra, Haryana

Address:

Kurukshetra

Hello,

I dont having any loans in zest money and i have cleared all payments on or before due dates.

Recently when i checked my credit score and history, i was shocked to find my score got reduced due to wrong report given by the consumer loan, mentioned as dmifinance (1 account)

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Apr 1, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

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Comments

ZestMoney Customer Care

from Bengaluru, Karnataka

Verified Support

Hi Deepak,

We are sorry to hear that.

We request you to provide a registered email id or your contact number. As we are unable to find any loan request or profile details so that we can help you better and resolve your queries.

You can also write to our Grievance Redressal Official ([protected]@zestmoney.in) or Nodal Officer ([protected]@zestmoney.in) for escalation.

Regards,
Team ZestMoney

deepakgarg0425's [Complaint's author] reply, Aug 18, 2020

9896380456

deepakgarg0425@gmail.com

ZestMoney Customer Care

from Bengaluru, Karnataka

Verified Support

Hi Deepak,

We request you to please wait for the stipulated time period informed to you via e-mail from our team on 13th August '20. We would ask you to keep checking the CIBIL report for corrections in the meanwhile.

Regards,
Team ZestMoney

deepakgarg0425's [Complaint's author] reply, Aug 20, 2020

ok Sir/madam

deepakgarg0425's [Complaint's author] reply, Sep 11, 2020

Dear Mam credit score is improved but DM Finance one account is active till now.

ZestMoney Customer Care

from Bengaluru, Karnataka

Verified Support

Hi Deepak,

Greetings from ZestMoney!

We are really glad to hear that your credit score has improved.

We would love to assist you. Can you please share your query with us at [protected]@zestmoney.in

Regards,
Team ZestMoney

deepakgarg0425's [Complaint's author] reply, Mar 12, 2021

Dear Sir, Why my all account is not closed by Zest money as i Already close my zest money account.am complaing about last one year but there is no solution.

ZestMoney Customer Care's response, Mar 14, 2021

Verified Support

Dear Deepak,

Greetings from ZestMoney!

We apologize for the delayed revert. We would like to inform you that our team has reverted to you on your registered email id on 14-03-2021 for case id - 05280449. Please check your mailbox for the same.

Regards,
Team ZestMoney