[Resolved]  Zestmoney — loan emi related

Address:	83/146 susaiyapuram, 641601
Website:	www.zestmoney.in

Im kavin raj from tamilnadu tiruppur
my zest money customer id:[protected]
im just signup and completed zest money app for loan purpose .but without buying anything it ask me to sign in nach form and uploded .
then i checked in app it shows u got a voucher from urbanlader for 5000rs and
for 1000rs u have to use it within one year. they given voucher of their own choice. then they started to deduct loan amount on my account 727 my emi for 9 months. they deducted my emi in my account. then i spoke with zest money customer care that i cant purchase anything of your own choice kindly close my loan account . but they doesn't respond properly. they said the generated voucher cannot be closed and it will be valid for 1 yr .
they keep on calling me to pay next emi daily i get calls. then i cancelled my nach mandate from my bank. then they threatening me to pay emi every month and saying that we will send the police to ur home to solve this issue.
then i spoke with zestmoney office and say that i have not purchased anything from zest money im not going to pay anything till im not used any voucher from ur company how can i pay emi for not purchasing any product.

my question is without purchasing any product how can you guys debit emi from customers.

then finally zestmoney updated 100% late payment and over due in my cibil.
in my cibile score they updated.
i have attached screen shoot of my cibile reflected by zest money in the name of dmi finance ltd emi of 727.

i need to clear this issues soon because they affected my cibil score