[Resolved] Zestmoney — my flipkart loan amount must cancelled 14999

akshya Oram

from Bhubaneshwar, Odisha

Address:	764001
Website:	Zestmoney.in

I applied loan from zestmoney for flipkart redmi sale which for rs 14999. They grant my loan for flipkart. I order the mobile but did not get which colour mobile i order. So i cancelled they order. Flipkart refund my order. But which gift card i used it invalid now. I contacted customer care several times but they said loan will be cancelled in 7days. After 7days i contacted again they said it will be cancelled in 3 days. But on 27.08.2018 they deducted rs 295 from my bank account. They said cancelled my loan in 1days. But did not do it. And again deducted rs 295 from my bank account on 1.09.2018.
Please cancelled my loan from flipkart.

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Oct 8, 2018

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2018

ZestMoney Customer Care's response Hi Akshya Oram,

Currently, we do not have an option to cancel your loan application. However, I have raised a request for cancellation. If the voucher code has been added in your account, we will not be able to process the voucher code cancellation.

The cancellation takes 10 days, as we need to contact the merchant and once we receive the update that the voucher is not used, then the loan cancellation will be processed.

You can reach our customer support on ✆ [protected] from Monday to Sunday between 8 AM to 8 PM. You can also to go https://zestmoney.in/contact/ and chat with us.