[Resolved]  Zestmoney — paid emi for may -but your team not confirming so far

Hi Team,

I am very disappointing with your work and transparency. I have paid may month EMI and shared transaction proof but still not recived any confirmation from you about my EMI confirmation, above all I am receiving remainder mails from Zestmoney to pay due amount for May EMI, also I am receiving unnecessary mail about Cibil score, that I am well aware how to pay on time, it is your fault that auto debit not happened from my account this is clearly shows your incapability it should have auto debited but not happened. So I have paid EMI on May 29th through Paytm UPI method and below is transaction proof of all.
So far I have raised CASE's or tickets for only one issue and your team didn't resolved as per SLA 48 hours(what about resolution for case which i raised on May 28, is still 48 hrs not completed.), below mentioned ticket numbers along with dates, I need your prompt response on this, include your managers, I need to talk on this.
Let me know your immediate response. Also please share your number to close this issue asap.
Transaction Details: Money paid to Zestmoney through UPI -Paytm
Procedure of payment: Money credited to Paytm from HDFC
Money credited to PayTM from Hdfc[protected]transaction no)

Then money paid to Zestmoney by Paytm as:
Paytm Transaction ID: [protected]
paytm successful transaction UTR number: CITIN[protected]

What else you need I got frustrated mainly your(Zestmoney) phone not reachable. Sending unnecessary Cibil email, that I am well aware.