[Resolved] Zestmoney — please cancel my zestmoney loan amount

Mausumi Panda

from Bhubaneshwar, Odisha

Address:	560034
Website:	zestmoney.in

Hello,

I am using first time zest money.

But unfortunately one loan is activated for one order.

Order id :a1e3f9891419

I'dont want to buy any product. Kindly cancel this order and loan.

I just want to cancel the voucher and don't want to pay emi without even buying anything.
I contacted the customer support and they told the voucher is already issued. Surprisingly, i am not finding any voucher, then the customer support says, you need to check all options, which i have already done.

Plz cancel the loan and order. Very bad support from customer executives. Even, i am still confused, why i will pay emi for what? Neither any product is placed/bought, nor i am finding any loan cancellation option, also not getting any vouchers. No option left rather than taking legal action in case of further issues. I simply faced forgery, how the executives could say, pay only the 1st emi and then we will cancel, you can not force us to buy anything.

Details:address: zestmoney (Camden town technologies pvt ltd), ground & third floor, indiqube celestia, site no. 19 & 20, koramangala 1a block, koramangala, bengaluru, karnataka 560034

Without placing order how emi is getting deducted

Flipkart custmer care: when contacted customer care they are saying, no order is showing.
Zestmoney customer care: suggesting pay the emi. But surprisingly i have no idea to whom/for which product will pay the amount

Regards,
Mausumi

Was this information helpful?

No (0)

Yes (0)

Jan 16, 2019

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2018

ZestMoney Customer Care's response Hi Mausumi Panda,

Thank you for contacting us. I have raised the cancellation request with the merchant. If the voucher code has been added in your account, we will not be able to process the voucher code cancellation. The cancellation takes 10 days, as we need to contact the merchant and once we receive the update that the voucher is not used, then the loan cancellation will be processed.

Thanks and regards
Team ZestMoney.

Dec 22, 2018

Updated by Mausumi Panda Dear Team,

Cancel the Zest money loan amount, as that account is my Primary account and also connected with loan, credit card etc...I have lost a huge amount of penalty.

Make the process faster, unnecessarily lost the money.

Dec 24, 2018

Updated by Mausumi Panda THIS MY LAST MESSAGE TO ZEST MONEY.
OR ELSE I WILL SUE A POLICE COMPLAIN AGAINST ZEST MONEY FOR FORGERY .