[Resolved] Zestmoney — sending cibil reports since 1st year but not updating

yourshub

Address:

NEAR ICICI BANK, FORT ROAD, Nagaur, Rajasthan, 341001

Sir, i had taken 3 loans from zest money. And i have filled all three loans, but out of that, 2 loans are showing in cibil. You update in cibil that i have no loan left.

I am attaching some pdf and photos in the mail for proof. I am very upset about not updating your cibil. Please update my cibil as soon as possible.

Name:- shubham nahata
Email id:-. [protected]@gmail.com
Mobile no:- [protected]

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Oct 14, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2020

ZestMoney Customer Care's response Hi Shubham,

Our payments team will need to see a copy of your latest CIBIL report in order to fix this issue. Please email your latest complete CIBIL report in PDF format (with the password if any) to our grievance ID
[protected]@zestmoney.in once this is done, they will check and update you accordingly.

Assuring you the best of our services.

Regards,
Team ZestMoney.

Mar 29, 2020

Updated by yourshub Sir, how many months have I been mailing the report, but the bids are held for 30 days, but the CIBIL has not been updated yet. I give you a screenshot sent to me.

Verified Support

Aug 31, 2021

ZestMoney Customer Care's response Dear Shubham,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney