[Resolved] Zestmoney — vouchers were not redeemed by me

Aarti Chatrath

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110018
Website:	Zest money

I have applied for a loan amount from Zest money and on October 10 they provided me two voucher codes one for 10000 rs. and another one for 767 rs. which I was supposed to be used on Amazon website. When I tried using the vouchers I was getting error so I cudnot redeemed those vouchers & I sent the screenshot to zest money. Now they are saying the vouchers have been redeemed. When I checked with Amazon they said that somebody called Vikas Attri has redeemed those vouchers. I don't know who this person is & how did he used vouchers issued to me on my email.
Gift card ID :
[protected]
[protected]

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Dec 9, 2018

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2018

ZestMoney Customer Care's response Hi Aarti Chatrath,

Thanks for reaching out to us and we value your relationship with ZestMoney. As discussed on the call please log a complain so that we can help to resolve your issue.

Step 1. Please log a complaint with the Cyber Crime unit of your city with complete GC ID details. cybercrimepscomplaint[at] gmail[dot]com

Step 2. The complaint notice that needs to be registered is u/s 91 Cr.PC.

Step 3. Once that is done, the cyber crime team will have to email the complaint to [protected]@amazon.com.

Step 4. Once the email is received, our law enforcement team will share the complete details with the cyber crime team for further investigation.

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Comments

Rajbarath Barath

from Chennai, Tamil Nadu

Without my knowledge loan approved... Loan amount 15999/- interest 4200... Super it's called meter interest... Why RBI allowing this kind of loan scheme... cheating cheating... Fraud fraud... Pls avoid guys...

Mahu5

from Kizhake Chalakudi, Kerala

I booked a phone through the zestmoney it showing loan the 11, 999 bt phone is not booked. And I didn't get any SMS. Please resolve the issue. My phone number is [protected].