Zeta — Not able to use my card for unused Zeta balance

I have unused Zeta balance which was credited in by my employer Honeywell India Inc. I am writing emails to Zeta - 1st to Support team . After explaining the complete case and exchanging multiple emails they asked me to get in touch with the Card team & the whole stories started again. I explained them everything and they enquiry about my company details etc ect. and exchanged multiple emails .
Now after several emails they against asking me to write email to support team . When I replied your support has already to write to you now you asking sending me back . Then they to contact my HR team however my HR has simply said they already credited amount in my Zeta account & we have nothing to do with it now. Since this was your salary past and is successful credited to Zeta account .

I dont where to go now & how to resolve this issue . I have 24K Rs. As unused in Zeta account as confirmed by Zeta support team but they are holding it unethically and harassing me .
Requesting you to kindly look into this matter as like many other employee might also be facing such harassing me in getting their hard earned money .