Zeta — Payment Declined with sufficient amount in balance

Address:

Zeta Kotak Sodexo

I have a Zeta Kotak card provided by my company. The card is vaild till Sep 2026 and there is sufficiednt balance, My payment was declined on April 03 2022. I cannot reach the company and there is no response to the servie request raised.Please assit in getting the funds back.