Zicom — Zicom home surveillance

Address:

Gurgaon, Haryana

We had installed Zicom surveillance home cameras. The technical team had not knowledge about it's operation and spent a huge amount of time in getting it started. However, the cameras were not working. We called for help innumerable times. We had to beg for help. The team said that since its a new launch, they cannot do much to help. We called and wrote mails several times to top management. We were not heard. After rigorous follow ups, we got some help and the cameras started working for sometime. But again it stopped working. We are working (my husband and myself) are working. I joined back on the basis that I would have a live surveillance from office. I have 2 small babies at home (7 months). Its very frustating and harassing, that I have no optionm but to take half day or leaves from office!! Our babies are with the maids at home. We really need this, so that we can work, earn and give a good life to our family. Zicom product has completely failed to deliver. Even the 2-way communication feature in the same is an utter failure. We request for help to sort this. Either we want our money back or else pls help us resolve this.