[Resolved]  Zimmber — bed bug treatment was pathetic

Address:Bangalore, Karnataka, 560047

Your service is extreamly poor. It is a complete cheating company. Yesterday i availed your service for bed bugs treatment. Our money and sleep both went in vain after their service. The assigned person came at 1:00p. M. Did the treatment for 10-15 mins for both the rooms and said, keep the room closed for 3-4 hrs. Late evening when i opened the rooms at 6:00p. M. Everything, our pillows, mattress and bedspread were completely wet. We really didnot knew where to sleep. I expected and understood that 3-4hrs locking the house was for drying everything.
However i put the mattress on the cot, put some newspapers, bedspread and tried to sleep with my 5 yrs son. After some time my son started crying, even my husband, myself were not able to sleep. We started scratching our hands and legs and all over. We switched on the light. And entire bed was full of adult and small bed bugs. Entire night my husband and myself were hand picking the bed bugs every half an hour to kill them.
Thanks for your pathetic service and giving us sleepless night. Even while your person was leaving our house, i asked him, can we sleep on this mattress after 4 hrs, will the bugs will still there. He said, now no problem, you can use the mattress.
Today morning i tried to spoke with your person to complain on same, but the phone was switched off. I really felt very disgusted. Finally i called your escalation team and spoke with imran, he complained me that someone will call me to resolve my issue. But agaon zimmber proved their poor service. Entire day went and no one called. Finally while i again called and spoke with imran to resolve my problem he said some one will give me a call in sometime. After 10 mins same girl called me who had taken my booking, i told her entirely about my problem. I was extreamly shocked to see her attitude, way of speaking and the way she was shouting and defending herself, way she was putting the blame on me, this was really not expected. Instead being empathetic, trying to resolve my problem she was blaming me for everything.
So now it is confirmed that zimmber is also known as a cheating company.
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Oct 19, 2017
Complaint marked as Resolved 
Zimmber customer support has been notified about the posted complaint.
Verified Support
Sep 12, 2017
Zimmber Customer Care's response
Hello ishita, apologized for the inconvenience caused please share your order details we will get back to on the same and resolved your case on higher priority.
Sep 12, 2017
Updated by tukai@1981
Order number 340850
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    +91 80 8082 4824
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    B-102, Basera, Cross Road - 3, Lokhandwala, Mumbai, Maharashtra, India - 400053
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