[Resolved] Zimmber — Plumber

Snehapanikar18

Address:	Mumbai City, Maharashtra, 411033
Website:	www.zimmber.com

After booking a service for a plumber, the assigned "champ" told me he wouldn't come. i tried calling the customer service, the call disconnected mid sentence and the phone no became unreachable. Moreover, i tried to cancel it, it says that they will charge me 150INR as cancellation fees. im not going to pay any amount for its cancelled at the company's end!!

date of incident- 26.0516
time of incident- around 4.15pm

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May 28, 2016

Complaint marked as Resolved

Zimmber has not charged me with the cancellation fee as it acknowledged that it was cancelled at their end. It also encouraged me to use their app again promising me that this wont be repeated. I hope i wont be disappointed next time. The customer support team has been very supportive and humble in dealing with this issue. Thank you for your support!! - Sneha

Zimmber customer support has been notified about the posted complaint.

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Comments

Snehapanikar18

Zimmber has not charged me with the cancellation fee as it acknowledged that it was cancelled at their end.
It also encouraged me to use their app again promising me that this wont be repeated.
I hope i wont be disappointed next time.

The customer support team has been very supportive and humble in dealing with this issue.
Thank you for your support!!

- Sneha