[Resolved]  Zimmber — pest control - termite treatment

Address:Gurgaon, Haryana, 122002

I got termite treatment done from zimmber on 29th may2017. (Order id - 311626). The guy who came promised me that the termite will be gone completely and won't come for at least a year and i should not worry about termite anymore, clearly that was overselling, it has been 4 months and i was informed by another guy who came for general pest control that there is termite in the very same wood where i got the treatment, and it is increasing rapidly, he did mention before i know it can cause major damage. When i told him that i got the treatment done 4 months back, he told be it must have been local quality chemicals and it is a tedious process which was not done properly hence the termite came back. I on the other hand was relaxed on the termite point, as trusted zimmber services, but seems i was a fool. I complained to zimmer support and got a call from salman, who politely refused to any rework, as by their policy it is only in a month that they can initiate rework and i should rather order a fresh service from them. Why would i ever go back to them, i feel cheated, i lost half my kitchen self because of poor quality service from zimmber, the loss is not just the amount i paid them but the wood termite ate after the treatment. You should not only provide rework but own the loss i have to bear now as of poor quality service provided. Poor quality services topped with no customer support. I would request people to avoid zimmber rather go to pest vendors directly as they are more mature and proactive. My humble appeal to freinds and family would be to not go by teir tag line which says "trusted home service" coz i burned my hand trusting them.
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Nov 18, 2017
Complaint marked as Resolved 
Zimmber customer support has been notified about the posted complaint.
Verified Support
Oct 18, 2017
Zimmber Customer Care's response
Hi Sankalp, we are listening! Our sincere apologies for all the trouble. Stay assured that your concern will be resolved ASAP.
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    +91 80 8082 4824
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    B-102, Basera, Cross Road - 3, Lokhandwala, Mumbai, Maharashtra, India - 400053
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