Zing Digital — Dish service is disturbing since last one month

Address:

West Tripura, Tripura, 799103

Dear Sir,
I am a customer of Dish TV and taken a dish of Zing having VC no. [protected] since last 2 years. Recently problems are arising in watching different channels and signals were not found. Accordingly on call technician came on 15/04/2017 and charged Rs. 175. After about 7 days the same problem raised and the same technician were phoned but did not response. Accordingly, your local dealer at Agartala (Tripura Trades,[protected], [protected]) was contacted and advised to recharge and recharged Rs. 2390 on 28/04/2017. After went to home the same problem, no signal were found. Again contacted the dealer and advised to bring the set top box to them. They have replaced it and charged Rs. 400 on 01/05/2017. When the box was connected the problem was not solved. Again they replaced it (2nd time) but the problem did not solve. Again on complain they have sent technician in 1st week of May, 2017 against payment o Rs. 475.00. What he did he can say but the problem did not solve. Further, he told to replace some parts. He has visited my home 3 times but could not solve. Lastly, he changed the cable, transponder etc. as per his report and I had to pay him again Rs. 450 and lastly informed that the set top box is not working. He replaced the box (3rd time) next day on 17/05/2017 but only Zee news and Ajj Tak is coming. No regional and other channels are coming further displaying that the channels are unsubscribed.

Under the above circumstances please arrange to solve the problem or instruct your local dealer at Agartala for refund of my money which I have paid in last one month in different days of about Rs. 5000.