Zookr — defective wrong product delivered

Address:620006
Website:www.zookr.com

Zookr delivered wrong defective product to me on 5.11.18. I have ordered joombox on 30.10.18.
I have paid rs 1599 through online mode.
After opened parcel found wrond defective sound joombox. I have complaint to zookr customer care several times. But no response. Now they told me to send parcel with my own expences. Courier asking rs 400 for parcel return to xooke delhi.
The details were given below

Order no.: 793e3358-5b77-4e5e-83f[protected]aed6

Order placed: oct 29, 2018 10:53:29 pm
Total amount
Rs. 1, 599
Shipping address
Rajesh
B4, vignesh keerthana flats, east adayavalanjan street, srirangam, trichy, srirangam
620006
[protected]
Payment mode
Prepaid
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Comments

The video that they are showing in FB, Instagram etc is misleading.

They are showing a different product and they are delivering a fake, cheap plastic one.

I have got it replaced twice and still they are sending me the same cheapy plastic one.

I need a refund.

Sanjeeb M.
[protected]

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